Because of work mistakes, the hotel staff is required to send an apology letter to the guests.

Hello, the letter of apology can be written according to the cause and effect of the incident ~ it is the same as the critical letter we wrote at school ~ starting with the word "apology letter", then starting with "distinguished guest", and then we can write some reasons for our mistakes. After that, I can finally start writing some pitiful words that can make people forgive you, such as "I am deeply sorry for the inconvenience caused by my wrong office work. I hope you can forgive me." And I will be careful and thoughtful in my future work ~ Please give me a chance to correct my mistakes, and I will definitely make my future work harder, more serious and more responsible. This mistake taught me a profound lesson. " ~ ~ ~ Then you can write your name "Apologizer: XXX" and "Apologize Date 0000|00|00" according to your personal situation, and to tell the truth, if you need to do self-review in front of the guests, so much the better ~ Just calm them down with your tone and attitude ~ I hope you can solve your problem smoothly ~ Thank you.