Welcome to brief work summary, select 6 articles, 1000 words.

An inch of time is an inch of gold. We should seize the time and face new challenges. Writing a work summary is mainly to review your own work, so as to learn from the past and learn from the future. Are you worried about work summary, too? I specially compiled a summary of the welcome work from the network. Please read it, it may help you!

As a welcome guest, I am very satisfied with my career. As a welcome guest, we should do ourselves well from the following points in order to better serve our guests.

1, welcome to buy a car.

The standard spans both sides of the parking lot and the corresponding benchmark. Look around and pay attention to the traffic. When you see vehicles and guests coming to the store, you should immediately guide them. Pay attention to professional image at all times.

Step 2 open the door to welcome guests

When the vehicles and guests coming for consumption arrive, the security guards take the initiative to meet them and raise their hands to salute them. When the car stops, open the door for the guests. If there is a lady in the car, open the door for the lady first. When guests get off the bus, they should block the roof with their hands to prevent them from hitting their heads.

Step 3 introduce the hall

After getting off the bus, the guests gave a welcome speech: "Good morning/noon/afternoon/evening! Welcome to "."!" Guide the guests to the front door, give them to the front desk for reception, and help them open the door for the guests, reaching out and saying, "VIP, please come in." "

4. Guided parking

Prompt to record that after the guest gets off the bus, another security guard guides the guest to park in the designated parking lot by hand according to the standard, and reminds the guest to lock the car after arranging the parking space. Register the car number and related records (parking time, car pick-up time, etc. ), guide the driving guests to the gate after parking, and tell the front desk which group of guests are coming.

5. Preventive measures

A, if the guest is driving, find a parking space for the guest, guide the guest to park in a proper position in the parking lot, and remind the guest to close the window, lights, lock the door after getting off, and check again.

B, pay attention to the characteristics of the guests, so that the guests can provide corresponding services in time when they leave.

C, pay attention to observe whether there are any new damaged parts (such as scratches) in the guest's vehicle and don't put valuables such as wallets and mobile phones in the car.

D in rainy and snowy weather, guests must be transported under an umbrella (from the car to the store, or from the store to the car-including taxi guests).

E, if the guest carries heavier and larger items (such as suitcases), help to mention to the front desk. It is far from enough for us to do the above, but we should also do a good job in our personal living habits.

1, used to dress neatly, behave appropriately and be confident in work.

2. Get used to remembering guests' hobbies and special needs.

I'm used to greeting guests with honorifics. Farewell is more important than welcome? Finally, I want to say that as a newcomer, I will make every effort to cheer for the company's tomorrow.

Welcome a brief summary of the work. In the past month, with the support and help of leaders and colleagues, I successfully completed my work and achieved satisfactory results. The work is summarized as follows:

First, study hard and improve quality.

There is no end to learning. Keep learning and improve your quality. I got knowledge from books and learned experience from colleagues and leaders around me. Although I have been in the store for a short time, I have gained the most in my life. My self-feeling level and ability have been improved, and I am competent for my work, and I am moving towards a better and higher direction.

Second, serve with a smile and be polite.

This is my basic requirement for job responsibilities. No matter leaders or ordinary guests, they can greet guests politely at the entrance and guide them to the right place. If it is a meeting or a meal, guide the guests to the right seat, help pull the chair and let the guests sit down; Politely accept guests' reservations and properly store clothes, hats, umbrellas and other items. Familiar with all the service items in the store and the reception tasks of the day, able to answer all kinds of difficult questions accurately and fluently.

Third, coordinate from top to bottom and communicate in time.

Details determine success or failure, and every link is the key. From answering every phone call to dealing with difficult problems, we can coordinate and communicate with relevant personnel in time to ensure that things are not delayed in our own hands and complete various tasks efficiently and with high quality. Including notifying regional waiters to serve food in time, recording guests' opinions and complaints, recording important visits on duty and information to be conveyed, accurately conveying them and reporting them to the immediate manager for handling.

Fourth, unite colleagues and observe discipline.

There are no successful individuals, only successful teams. I always hold the concept of team, go to work on time, abide by all work disciplines, take the hotel as a team image with my colleagues, take the initiative to integrate myself into this big family, often sacrifice personal fame and fortune and work hard for her glory. Do a good job in improving the image of the hotel.

The achievements of the work can not be separated from the concern of leaders and comrades, and I am deeply grateful for their warm help and support. At the same time, I still have many shortcomings and deficiencies, which need to be further improved in terms of service quality, verbal expression and quality improvement. In the future, we will try our best to do a good job next year from the following aspects: First, we will strengthen our study and further increase our talents. 360 lines, each doing its own thing, no small matter in the service industry, only by studying hard and constantly innovating can we do better; Second, work hard, work harder, and work in the new year will reach a new level. Give full play to strengths, foster strengths and avoid weaknesses, consolidate achievements, improve deficiencies, and make new changes and gains every year. The third is to strengthen quality training and further improve service quality. In my work, I will enhance mutual communication with the same industry, find out the gaps and deficiencies, learn advanced experience for our use, boldly explore and innovate, truly improve the quality level of the service industry and create a first-class service window image.

Summary of the Welcome Work Part III During these two months in the Welcome Department, people have a wide range of contacts. Since I was born, I have known my parents, gone to school and met teachers and classmates. Now I have met colleagues, leaders and familiar guests at the New Washington Hotel. With the deepening of contact, I feel that there are more strangers than people I know, so it is impossible for me not to deal with strangers. People live in the interpersonal circle of this world.

Therefore, I have gradually realized that to be a good hotel, there are several things that must be achieved: first, good quality, a certain cultural foundation, certain work experience and careful work. Second, be diligent, organized and clear-headed. The third is to have certain management ability. The fourth is to be competent and deeply loved by leaders and guests. Some people who live in society can't express themselves too much.

In fact, as long as you treat everyone or everything around you with a warm and sincere heart, you can have a clear conscience.

There are many things to learn in a hotel, such as table manners, dealing with guests, and how to face the different requirements of guests as a five-star waiter. In Chinese restaurants, you know this knowledge better than other departments. When we make tables for our guests, watch them sit down, say some polite words and toast, we will learn a little bit. What is more important is the communication between people, which is called "being a man", and you should know how to respect people. Nowadays, there are many introverted people, and most of their focus in their work is just to try their best to complete anything given to them by the leaders. In fact, after staying in the hotel for such a long time, I feel that we should not only complete what the leader has given us, but also take the initiative to consider the problem from the perspective of the leader, which not only solves the problems that the leader thinks, but also actively helps the leader think of good answers or solutions. Therefore, in order to truly gain a foothold in society, we must learn to be proactive. In addition to positive response, it is more important to combine the actual situation and implement it immediately.

Through this period of work, I learned a lot, as if I had become mature at once, and understood the truth of being a man and doing things, as well as the significance of learning, the preciousness of time and the true meaning of life. Understand that life in the world can't be smooth sailing, as long as you are brave enough to face every post station in life! No matter what happens, you should think, listen to other people's suggestions, don't be too impatient, be responsible for what you do, don't make promises easily, and try to keep them. I know that work is a passionate undertaking, which requires perseverance and hard work.

The past 20xx years have been full, busy and happy. When the new year comes, looking back, I have been working in X Hotel for almost half a year. With the care and help of our front office leaders and colleagues, I have been able to work independently, never dare to speak, and can communicate freely with guests. Here, I sincerely thank the department that helped me.

The front desk is the starting point of displaying the hotel image service. For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel. It is very important, so the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to guests begins with welcoming guests at the front desk. A good beginning is half the battle. With an important understanding of it, we must do our work well.

Over the past six months, I have shown some shortcomings in many aspects, such as communication with leading colleagues and some shortcomings in my work. My colleagues and I hinted that I would be nervous if there were too many guests. The new year is coming, and I will definitely overcome this mentality in my future work. I am also very grateful to my colleagues who gave me advice, because you and I both realized our own shortcomings and had the opportunity to correct them, which is also of great significance to me. Although the work at the front desk is sometimes trivial, everything has to be done in detail, so I will do everything with my heart. I am grateful to the department leaders for their teaching and the company for giving me the opportunity. In the days to come, I will study hard and work hard.

Summary of Welcome Work Chapter 5 Summary of Hotel Front Desk Staff Work Summary of Hotel Front Desk Staff Time flies, and it's the end of the year and the beginning of the year. Today, it has been more than a year since I came to _ _ International. Summary of hotel front desk work. I still remember my feelings when I first entered _ _, a brand-new industry and a brand-new hotel. For me at that time, the hotel was strange and magnificent, and I had hardly touched it before. With a uneasy heart, I started my international concierge work with curiosity and excitement. Because of its work characteristics, I quickly integrated into and became familiar with the new environment. At the same time, while dispelling the anxiety of coming to the hotel, I also felt the feeling of home from the new group. I saw and learned that Fonda International is tenacious and diligent. The spirit and concept of' broad benevolence and righteousness' have benefited me for life! After gradually adapting to and mastering the concierge work, _ _ always transferred me to the front desk! This is a job completely beyond my ability and education, but before I had to think too much, I was intensively involved in the meticulous and tense working atmosphere at the front desk.

When I am free, I will ask myself, can I, can I? Of course, this kind of self-questioning and self-answering is limited to daydreaming ... The so-called "master leads the door, and practice is in the individual". The competent master taught me the essence of the front desk work, and I also completed a month of "leading the door" under the guidance of the master, and I am about to face "personal practice"! As a result, the error did not arrive as scheduled. 20__ years, it can be said that the whole first half of the year, I spent my life in fear. The frequency, influence and degree of mistakes buried me deeply. Big and small mistakes, regardless of whether I can accept them, happen one after another. Although the consequences are not heavy, they will also ruin me black and blue!

At first, I just felt that the operation technology was not skilled enough and I didn't learn enough knowledge, so I asked my colleagues. It is conceivable that things are far from as simple as I thought. Secondly, my health was not ideal during that time, and I often drank and struggled all day. I'm also wondering if it's because of this that my work has been delayed, so I quit drinking ... Sometimes, because the accounts are unclear and the handover of work is not clear enough, the ringing of the phone after work often haunts my ears like a nightmare, and it always comes unexpectedly when I'm eating and sleeping. Even at that time, I doubted whether I had this kind of' syndrome', so I changed my mobile phone simply and naturally ... Hehe, but the cause was not here at all, and it was futile to do these things. I thought about applying to the leader to return to the concierge under the pretext of lack of ability and too much pressure, in an attempt to change this unsatisfactory thing, and I thought about it. Even if I did go back, it would be different except for my job, what's more, this is what I expected.

My unhealed body began to remind me that getting along like this is just what I should do? Although I don't think all this will turn around, I'm waiting for a change. I don't want to stand still, I don't want to be a black sheep, I don't want to drag down the whole team, I don't want to be disappointed in myself! I still want to make progress … fortunately, God helps those who help themselves! I am very grateful to _ _ brother-_ _ manager, and I am also very grateful to a group of colleagues who have been giving me advice. It is the manager who reminds me, teaches me and exhorts me after I encounter difficulties and setbacks again and again. I made many mistakes, but the manager didn't. ...

I was very excited when I saw the recruitment information of Wal-Mart. I signed up with the feeling of trying. Unexpectedly, if the weather is fine, I also want to try and become an employee of Wal-Mart. I am proud, but I always remind myself to work hard. A sociologist once pointed out that if you don't work hard today, you will try to find a job tomorrow. It won't break. It won't break.

My job is to welcome guests. As the name implies, I stand in the gate and welcome customers with smiling faces and warm language.

The purpose of the post arrangement of the greeter is actually a part of the supermarket alarm system. I didn't have any experience when I first started this job. After patiently explaining and helping the old employees, I earnestly implemented EAS operating system and repeatedly understood AP training courses. Through a period of work practice, I have found some clues. When checking the receipt,

Be calm, so as to cope with the change. First, according to the changes of customers' facial expressions, gradually investigate the types of shopping, such as time, type and some customers who deliberately distract you. For some difficult customers, no matter what they say, you should show indifference and don't let emotions affect your work.

What is work experience? Experience is knowledge and skills gained from practice. The welcome work mentioned above is to cooperate with electronic goods monitoring and check the safety of goods after export.

In short, without knowledge, we can't guide practical work, and without practical work, we can't talk about experience. I just test rational knowledge from perceptual knowledge through AP training combined with books I know and read.

Personal work summary of welcoming guests (2)

During these two months in the welcome department, people have a wide range of contacts. I have known my parents, went to school, met teachers and classmates since I was born. Now I have met colleagues, leaders and familiar guests at the New Washington Hotel. With the deepening of contact, I feel that there are more strangers than people I know, and it is impossible not to deal with strangers. People live in the interpersonal circle of this world.

Therefore, I have gradually realized that to be a good hotel, there are several things that must be achieved: first, good quality, a certain cultural foundation, certain work experience and careful work. Second, be diligent, organized and clear-headed. The third is to have certain management ability. The fourth is to be competent and deeply loved by leaders and guests. Some people who live in society can't express themselves too much.

In fact, as long as you treat everyone or everything around you with a warm and sincere heart, you can have a clear conscience.

There are many things to learn in a hotel, such as table manners, dealing with guests, and how to face the different requirements of guests as waiters. In Chinese restaurants, you know this knowledge better than other departments. When we make tables for our guests, watch them sit down, say some polite words and toast, we will learn a little bit. What is more important is the communication between people, which is called "being a man", and you should know how to respect people. Nowadays, there are many introverted people, and most of their focus in their work is just to try their best to complete anything given to them by the leaders. In fact, after staying in the hotel for such a long time, I feel that we should not only complete what the leader has given us, but also take the initiative to consider the problem from the perspective of the leader, which not only solves the problems that the leader thinks, but also actively helps the leader think of good answers or solutions. Therefore, in order to truly gain a foothold in society, we must learn to be proactive. In addition to positive response, it is more important to combine the actual situation and implement it immediately.

Through this period of work, I learned a lot, as if I had become mature at once, and understood the truth of being a man and doing things, as well as the significance of learning, the preciousness of time and the true meaning of life. Understand that life in the world can't be smooth sailing, as long as you are brave enough to face every post station in life! No matter what happens, you should think, listen to other people's suggestions, don't be too impatient, be responsible for what you do, don't do it easily, and try to cash it. I know that work is a passionate undertaking, which requires perseverance and hard work.