National Tourist Hotel Star Rating Committee List of National Tourist Hotel Star Rating Committee

1. List of national tourist hotel star rating committee members

Onsite

Beijing Hotel was established in 1900 and is adjacent to the Forbidden City. It's a five-minute walk to Tiananmen Square, the Great Hall of the People, the National Center for the Performing Arts and other historical and cultural attractions, and is just a stone's throw away from the bustling Wangfujing Commercial Street (to the west).

Beijing International Hotel was founded in 1987 and is adjacent to the Ministry of Commerce, China Customs and other national agencies. It is close to the embassies of various countries in China and the offices of multinational companies in China, and is only across the street from Wangfujing Pedestrian Street (east side). Facing Henderson Center and COFCO Plaza.

In terms of transportation

Beijing Hotel is about 30 kilometers (drive) from Beijing Capital Airport; about 3km (drive) from Beijing Railway Station; about 9 kilometers (drive) from Beijing South Railway Station; It is about 11 kilometers (drive) from Beijing West Railway Station. The subway is near Wangfujing Subway Station.

Beijing International Hotel is about 27 kilometers (drive) from Beijing Capital Airport, and there is an airport bus (16 yuan) every half hour; it is about 1 kilometer from Beijing Railway Station; it is about 13 kilometers from Beijing South Railway Station and Beijing West Railway Station (drive). The subway is close to Jianguomen and Dongdan subway stations.

A brief discussion of guest room styles

Beijing’s hotel guest rooms have different styles. Among them, the Royal Suite is designed based on the Forbidden City, reproducing the aristocratic style of the Ming and Qing royal families. There are also more famous guest rooms, executive suites, the Palace Museum, etc.

The guest rooms of Beijing International Hotel have different styles, combining luxury and simplicity, elegance and splendor, showing the different aspects of Eastern and Western civilizations.

On catering services

Beijing Hotel can provide Huaiyang cuisine, Sichuan cuisine, Shihuai cuisine, Tanjia cuisine and other Chinese and foreign cuisines. This is the family dinner of Tan Zongxun, a Tanjiaicai official in the late Qing Dynasty. Because it is the second dish in the second year of Tongzhi, it is also called the second dish. This dish is the only preserved official dish exclusively operated by Beijing Hotel.

Beijing International Hotel can provide Japanese cuisine, Cantonese cuisine and other Chinese and foreign cuisine.

On price (Christmas Eve, December 24, 2017)

Refer to the booking website.

Beijing Hotel: Various room types range from 680 to 3,600 yuan.

Beijing International Hotel: Various room types range from 698 to 2,000 yuan.

On history and acceptance

Beijing Hotel:

1.#039; The first banquet of the founding of the Republic of China was hosted by a famous Huaiyang cuisine chef from Beijing Hotel;

2. In 2008, the Olympic Family Headquarters Hotel of the 29th Olympic Games successfully received Rogge, Juan Antonio Samaranch and other IOC members and IOC presidents from 204 countries and regions;

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3. The designated reception hotel for major events such as the National People's Congress. The U.S. Congress and the people of the country are loved by representatives from Hong Kong and Macao every time;

4. I have received heads of state from many countries and regions. .

The picture above shows Premier Zhou entertaining Nixon at a Beijing hotel.

Beijing International Hotel:

1. The designated reception hotel for major events such as the National People’s Congress and the National People’s Congress.

2. China Tourist Hotels Association star hotel directory

3. Shanghai Portman Ritz-Carlton Hotel, Beijing China World Hotel, Guangzhou Garden Hotel.

As of April 15, 2020, there are three platinum five-star hotels in China. On August 16, 2019, Shao Qiwei, Director of the National Tourism Administration and Director of the National Tourism Star-rated Hotel Rating Committee, issued certificates and signage. The National Tourism Administration stated that platinum five-star hotels will adopt a limited rating system, and the National Star Rating Committee will conduct an annual assessment and acceptance based on the application status. An annual evaluation system will also be implemented for hotels rated as platinum five stars.

Information: Platinum five-star hotel evaluation criteria: 1. Have five-star hotel qualifications for more than two years.

2. The location is in the central business district or prosperous area of ??the city, with extremely convenient transportation.

3. The architectural theme is distinctive and the appearance is unique, which helps the location to establish the image of a tourist destination.

3. Internal functional layout and decoration can be combined with local history, culture and

3. Rating of tourist hotel stars

In 2004, the National Tourism Administration The Ministry of Commerce and Industry revised and promulgated the new national standard "Star Classification and Rating of Tourist Hotels". Breaking through the traditional five-star hotel as the highest level, establishing a new five-star hotel level platinum five-star starting from December 1, 2005. Platinum and five-star are the top of the hotel industry, and their quantity control is extremely strict. For example, Sofitel, platinum five-star. So the six-star rating you mentioned doesn't exist. Maybe it has someone's designation for platinum and five stars and above.

4. Notice on the disclosure of the list of tourist star hotels

As of the end of 2006, there were 4,681 accommodation units in Beijing, including 700 tourist star hotels. There are 3,981 non-star accommodation units, with 286,900 guest rooms and 571,000 beds.

At the end of 2007, Beijing had 806 star-rated hotels, 5,780 accommodation units, 328,400 guest rooms, and 646,400 beds. The latest data shows that as of November 2008, there were 827 star-rated hotels in Beijing, including 52 five-star hotels and 122 four-star hotels. There are 132,733 star-rated hotel rooms, 231,880 beds, and a total of approximately 6,000 accommodation units. Official statistics show that the number of star-rated hotels in Beijing (including urban and suburban areas) increased from 277 in 1999 to 652 at the end of 2005, 700 at the end of 2006 and 806 at the end of 2007. From 1999 to 2007, the average annual growth rate of the total number of star-rated hotels in Beijing reached 15.3%. According to statistics from the Beijing Tourism Bureau, from 2002 to 2007, the number of guest rooms in Beijing's U.S.-star hotels increased from approximately 87,000 to approximately 130,000, with an average annual growth rate of 7.7%.

5. Announcement of the list of national tourist hotel star rating committee members

Domestic hotel star standards are different from those abroad.

Introduction:

According to the "National Star Hotel Rating Standards of the People's Republic of China", hotels are divided into five standards: one star to five stars. The gold-plated five-pointed star is the symbol. One five-pointed star represents one star, two five-pointed stars represent two stars, three five-pointed stars represent three stars, four five-pointed stars represent four stars, and five five-pointed stars represent platinum. Five stars. The lowest is one star and the highest is five platinum stars. The higher the star rating, the higher the grade of the tourist hotel.

:6. The list of national tourist hotel star rating committee members was announced

1. In 1950, Zi Huajun joined the dance troupe of the Central Academy of Drama. Joined the Communist Party of China in 1981. He has successively served as the lead dancer and solo dancer of the Central Song and Dance Ensemble, and the director of the Dance Research Institute of the China Academy of Arts. He is currently the vice chairman of the Chinese Dancers Association and a member of the Political Consultative Conference of the Chinese Dancers Association (5th-10th session). Zihuajun is the only expert in the Chinese dance industry who has won two titles (national first-class actor and researcher). She has made remarkable achievements in dance performance, dance theory and dance teaching.

2. Wang Yabin was born in Tianjin in 1984. He is a national first-class actor, dancer, choreographer and producer. Wang Yabin was admitted to the Beijing Dance Academy in 1999. In 2000, she participated in the classical dance "Fan Dance" and won the gold medal in the National TV Dance Competition. In 2004, he officially entered the film and television industry by starring in Zhang Ziyi's movie "House of Flying Daggers".

3. Huang Doudou, born on February 12, 1977 in Wenzhou, Zhejiang, is a Chinese dancer and a national first-class actor. Graduated from Beijing Dance Academy and is a member of the 10th National Committee of China Federation of Literary and Art Circles. On November 19, 2015, he was elected as the 10th Vice Chairman of the Chinese Dance Association. Huang Doudou graduated from Beijing Dance Academy and is currently the artistic director of Shanghai Song and Dance Troupe and a national first-class actor.

4. Yang Liping, born on November 10, 1958 in Yunnan, China, is a dance artist. Vice Chairman of the 10th Chinese Dancers Association, national first-class actor. He likes the special government allowances from the State Council. Member of the Chinese Ethnic Folk Dance Grading Expert Committee. 5. Jia Zuoguang was born in Shenyang, Liaoning, and is a Manchu. Famous dance performance artist and choreographer, founder of modern Chinese folk dance and classical dance, founder of Beijing Dance Academy, known as the God of Oriental Dance.

7. List of five-star hotels rated by the National Tourism Administration

I am an insider and I am very good at this.

The so-called five-star hotels refer to hotels that have been rated by the National Tourism Administration, while quasi-five-star hotels have not been rated. Generally speaking, it is not listed. There is no essential difference between the two, nor does it mean a quasi-five-s

8. National Tourism Star Hotel Rating Committee Office

A quasi-five-star hotel refers to a hotel built according to five-star standards The hotel has been open for less than a year and has not declared a star rating, or has not yet been rated. In principle, this kind of hotel can not be called a star hotel, but in order to highlight its hardware, this word is definitely a supplement, which means to prepare a few star ratings.

In 2005, the new star hotel rating standards introduced a term that divided the stars into quasi-star, one-star, two-star, three-star, four-star, and quasi-five-star. and platinum five-star seven levels. Quasi-five-star hotels are the beginning of five-star hotels, and platinum five-star hotels represent the highest level of star-rated hotels (domestic).

Extended information:

Five-star refers to a hotel with a five-star overall level. Hotel star classification is based on the hotel's architecture, facilities, functions, management and service levels. The specific assessment methods are implemented in accordance with the "Facility and Equipment Assessment Standards", "Facilities and Equipment Maintenance and Cleanliness Assessment Standards" and "Guest Assessment Standards" issued by the National Tourism Administration.

Evaluation criteria

All

1. The hotel’s functions are reasonably divided and the facilities are convenient and safe to use.

2. The hotel's indoor and outdoor decoration is high-end, and luxurious materials are used in construction and decoration.

3. The graphic symbols of hotel public information comply with the LB/AT001 standard.

4. There is a central air conditioning system.

5. There is a background sound system.

6. There is a computer management system suitable for five-star hotels.

Basic principles of service quality

Treat guests equally, regardless of race, nationality, country, wealth, affinity and don’t judge people by their appearance.

Be polite, enthusiastic and friendly to guests.

Be honest with customers and deal fairly.

Respect national customs and do not damage national dignity.

Comply with national laws and regulations and protect the legitimate rights and interests of guests.

Reference: Baidu Encyclopedia - Five-star Hotels

9. Query the list of national tourist hotel star rating committees

Scope

This The standard stipulates the basic requirements for the classification, assessment conditions, organization, review and management of travel agency rating assessments.

This standard applies to travel agencies with independent legal personality established in accordance with the law in Shandong Province.

2Normative reference documents

The following documents are essential for the application of this document. For all dated references, only the dated edition applies. For undated referenced documents, the latest edition (including all revisions) applies to this standard.

GB/T10001.1 Public information graphic symbols for signs Part 1: Universal symbols

GB/T10001.2 Public information graphics symbols for signs Part 2 Part: Tourism and Leisure Symbols

LB/T15971-2010 Guide Service Specifications

LB/T004-1997 Service Quality Requirements for China Travel Agencies

GB/T32943-2016 Travel Agencies Service Requirements for Service Outlets

GB/T16766-2017 Basic Tourism Terminology

GB/T31385-2015 General Service Principles for Travel Agencies

3 Terms and Definitions

< p>The following terms and definitions apply to this standard.

3.1 Travel agency

An enterprise that provides relevant tourism services to tourists, conducts domestic tourism business, inbound tourism business or outbound tourism business, and implements independent accounting.

3.2 Tourism industry

The business activities of handling exit, entry and visa procedures for tourists, soliciting and receiving tourists, and arranging accommodation and other paid services for tourists.

3.3 Tour guide

A person who has obtained a tour guide certificate in accordance with the "Tour Guide Management Regulations" and is appointed by a travel agency to provide tour guides, explanations and related tourism services to tourists.

3.4 Tourism products

By utilizing and developing tourism resources, we provide tourists with a combination of tourism attractions and services.

3.5 Travel Contract

The text of the rights and obligations of both parties signed and abided by by the travel agency and the tourist (group).

3.6 Five insurances and one fund

Refers to the existing pension insurance, medical insurance, unemployment insurance, work-related injury insurance, maternity insurance and housing provident fund.

4 Grading and representativeness

According to the service quality of travel agencies, it is divided into three levels, from low to high, respectively, 3A, 4A, 5A, with AAA, AAAA ; and AAAA; respectively.

5 Rating conditions

Travel agencies participating in the rating should meet the following conditions.

5.1 Basic conditions

5.1.1 Participating enterprises should have independent legal personality.

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5.1.3 The tourism service quality guarantee deposit shall be paid in full, and there shall be no illegal transfer of operating rights or part of the operating rights.

5.1.4 Actively utilize the national tourism supervision service platform to timely and accurately improve travel agency-related information and complete business statistics. All teams use electronic contracts and travel itineraries.

5.1.5 The applicant has not been subject to any administrative penalty exceeding a fine within two years, and has not been included in the integrity blacklist.

5.1.6 Implement the safety production plan and education and training system, and there will be no major or above safety accidents and no major or above mass incidents within three years.

5.1.7 Travel agency business shall not be carried out for six consecutive months within two years.

5.1.8 There shall be no less than 20% of the total number of employees of the travel agency and no less than 3 tour guides who have signed labor contracts with the travel agency.

5.1.9 Pay tour guide service fees to temporarily hired tour guides, and pay wages and social insurance fees to tour guides who have signed labor contracts.

5.1.10 The enterprise has a sound system and a complete contract file management and storage system, with a retention period of not less than two years.

There are 24-hour complaint hotlines and online complaint channels on 5.1.11, and there are dedicated personnel responsible for travel agency service quality supervision, complaint and dispute handling.

5.2 Service places and facilities

5.2.1 There should be business premises with independent property rights or a lease contract of more than two years that are commensurate with the scale and grade of the travel agency. The area of ??the business premises shall be no less than 200 square meters.

5.2.2 The business premises should provide the agent’s promotional materials, the travel agency’s services, tourism safety promotional materials, travel route price lists, tourist destination introductions, tourism transportation maps, cultural and tourism administrative departments for tourism Refer to the business locations, main transportation timetables and promotional materials designated and distributed by the operator.

5.2.3 The business premises of a travel agency should be relatively independent, have complete licenses, be hung and displayed in accordance with regulations, be coordinated with the surrounding environment, have a reasonable layout, and have consultation and reception facilities.

5.2.4 There should be telephone, fax, Internet and other communication tools. Tourists can consult and book travel products with travel agencies through the Internet, telephone, and fax.

5.2.5 A resting place for tourists should be set up in the business area.

5.2.6 Provide consultation, reception, contract signing, payment and other project services; provide more than two types of travel transportation ticket agency services; provide more than two types of entrustment such as catering, entertainment, shopping, attraction tickets, airport transfers, etc. Agency services.

5.2.7 Tour guide services in Mandarin and at least two foreign languages ??or minority languages ??and local dialects should be provided.

5.3 Operation and Management

5.3.1 Marketing Management

5.3.1.1 There should be an independent corporate online information platform that can accept reservations from tourists.

5.3.1.2 Have a complete digital office system, customer files and corporate identification system;

5.3.1.3 Should have the registered trademark of the enterprise (or a registered trademark authorized by the superior enterprise) , and is used uniformly in all wholly-owned, absolute-controlled and relatively-controlled subsidiaries, branches and service outlets.

The non-independent legal person engaged in tourism business established by the travel agency in 5.3.1.4 shall conduct online sales with the headquarters, and implement unified management, unified finance, unified collection, and unified reception.

Staff management

5.3.2.1 Reception staff should be neatly dressed, wear company logos or job logos, and indicate the names of reception staff.

The senior managers responsible for 5.3.2.2 travel agency operations must have more than three years of travel agency management experience; the proportion of managers with a college degree or above (including junior college) should be no less than 40%.

5.3.2.3 A business training system and a management training system should be formulated and implemented, and a training budget should be guaranteed. Travel agency staff shall participate in training activities organized by the cultural and tourism administrative departments in accordance with regulations and pass the examination.

Financial Management

5.3.3.1 There should be at least two financial personnel with junior professional titles or above, at least one of whom has an intermediate professional title or above.

5.3.3.2 should have a financial system, financial analysis system and financial audit system that comply with national regulations, and submit statistical data

5.4.1.2 should provide a complaint or consultation hotline to the public and online complaint channels, and handle tourists’ complaints in a timely manner.

5.4.1.3 Should actively cooperate with the cultural and tourism market law enforcement departments to investigate, verify and handle tourism complaints.

5.4.1.4 In the past three years, the number of valid complaints against travel agencies received by the cultural and tourism administrative departments every year has not exceeded five ten thousandths of the number of people received by the organization that year.

5.4.2 Safety Management

5.4.2.1 There should be a complete safety management system.

5.4.2.2 Safety guidance signs should be set up to ensure safety and order during the reception.

5.4.2.3 The security of tourists’ information should be ensured.

Crisis Management

5.4.3.1 A crisis incident handling plan should be formulated, a crisis incident handling mechanism should be established, and training records should be kept.

5.4.3.2 There should be a reporting system for major incidents.

5.5 Business reputation and social reputation

5.5.1 There should be a tourist feedback system to record tourist feedback information and processing results in detail.

5.5.2 Evaluate tourist satisfaction every six months. The average tourist satisfaction rate shall not be less than 85% in the annual sample survey in the past two years.

5.5.3 The travel contract should be signed 100% with tourists.

5.5.4 Contracts should be signed with suppliers and customers in the same industry, and the contracts should be performed according to the agreed time limit and payment terms.

5.5.5 Participate in social welfare activities more than twice a year.

5.5.6 Standardize and implement the travel agency liability insurance comprehensive coverage demonstration project.

5.5.7 There are safety issues with rental vehicles, drivers abandoning the tour, etc. Otherwise, they are not qualified for the current year’s assessment.

6 Performance Evaluation and Management

6.1 Rating

6.1.1 Evaluation Institutions and Responsibilities

Establish travel agency ratings in Shandong Province and cities The committees are responsible for the travel agency rating work in the province and in each city.

6.1.1.1 Responsibilities of the Travel Agency Rating Committee:

a) Formulate the provincial travel agency rating and review work plan and organize its implementation;

b) Select, train and assess provincial evaluation inspectors in accordance with the principles of openness, fairness and impartiality;

c) Responsible for the final evaluation, review, supervision and inspection, identification and filing of 5A travel agencies in the province;

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d) Supervise the rating and review of travel agencies by the travel agency rating committees in each city, and review the rating results of each city.

6.1.1.2 Responsibilities of the Travel Agency Rating Committee:

a) Under the authorization and supervision of the Provincial Travel Agency Rating Committee, carry out the rating and review of travel agencies in the region;

b) Select, train and assess municipal assessors in accordance with the principles of openness, fairness and impartiality;

c) Responsible for the assessment and review of 3A and 4A travel agencies in the region and supervision and inspection, and report to the Provincial Travel Agency Rating Committee for identification and filing;

d) Responsible for the preliminary evaluation of 5A travel agencies in the region, and recommend it to the Provincial Travel Agency Rating Committee for final evaluation.

Rating application

All travel agencies that meet the rating conditions can apply to the local travel agency rating committee for the corresponding rating.

Application materials include:

a) "Application Form for Travel Agency Rating";

b) Copies of "Travel Agency Business License" and "Business License";

< p>C) "Travel Agency Rating Scale" self-evaluation rating sheet and other necessary supporting materials.

Rating

6.1.3.1 After the travel agency rating committee accepts the application, it will arrange assessment and inspection in a timely manner.

The evaluation and inspection of 6.1.3.2 shall be carried out according to the travel agency rating conditions in this standard and the "Travel Agency Rating Table".

The grade evaluation and inspection work for 6.1.3.3 is undertaken by an evaluation and inspection team composed of inspectors appointed by the evaluation committee.

For travel agencies that pass the 6.1.3.4 rating, the Provincial Travel Agency Rating Committee will identify and issue the corresponding rating mark uniformly, and announce it to the public.

For travel agencies that have not passed the 6.1.3.5 rating and recognition, the corresponding travel agency rating committee should provide an explanation.

6.2 Grade Management

6.2.1 The service life of this grade is three years.

6.2.2 The Administration shall not use its grade mark.

6.2.3 If a travel agency that has obtained Grade A has a negative impact due to a major safety accident, ama

6.3.3 Based on the age of the grade, a grade review will be conducted every three years. The results are announced to the public.

6.3.4 Travel agencies that fail to reach the corresponding level of this standard in grade review or inspection shall be dealt with in the following manner:

a) The Travel Agency Grade Rating Committee shall rectify, reduce, or Cancel the grade;

b) If a travel agency that receives a rectification notice fails to make rectifications within the time limit or still fails to meet the standards after rectification, the Travel Agency Rating Committee shall lower or cancel its grade;

c) Being A downgraded or canceled travel agency shall not be reinstated or re-rated within one year from the date of downgrade or cancellation; it may re-apply for a grade after one year.

6.4 score

6.4.1 The travel agency grade mark refers to the travel agency grade mark produced and issued by the Shandong Provincial Travel Agency Grade Rating Committee.

6.4.2 The travel agency grade mark should be placed in a prominent position at the travel agency’s business premises.