What should I pay attention to when I go to the hotel for the first time?

1. Organizational structure and responsibilities of the security department

In modern management, all kinds of institutions should be streamlined, unified and effective, and hotel security agencies are no exception. Institutions and personnel should be accurate, set up posts according to the situation, have clear responsibilities, have full working beams, simplify working procedures, have fewer organizational levels and have high efficiency. Implement unified organization and unified command. Pay attention to practical results and do things quickly, so that the safety organization can become a fast and efficient organization.

(1) Scope of work and responsibilities of the internal service team

(1) is responsible for the public security and order in the lobby, conference room and other public places of the hotel. For the guests with undocumented or incomplete documents, it helps the front desk to ask about the situation, fill out a form and report it to the local police station for approval, and arrange for check-in.

(2) Be responsible for the safety of restaurant guests when eating and prevent them from being stolen.

(3) Responsible for the safety of long-term customers during their stay in the store, and establish permanent customer files according to the situation.

(1) Assist the room attendant, be responsible for the safety of guests, and prevent and handle emergencies.

(2) Correct the appearance of our employees.

(3) the scope of responsibilities of the security office

(1) Make emergency plans for emergencies.

(2) Manage all kinds of equipment and facilities of the fire monitoring center to ensure the normal work of the monitoring center.

(3) Check the hotel fire protection system regularly to keep its sensitivity.

(4) Strictly implement the national and hotel fire safety laws and regulations, and consciously do a good job in hotel fire management.

⑤ Be responsible for formulating hotel fire safety management measures and organizing their implementation.

2. Responsibilities of security personnel

(1) Responsibilities of all security guards

(1) All security guards should establish a high sense of responsibility and dedication, be loyal to their duties and strive to be excellent employees.

(2) Seriously study the hotel's various systems and departmental rules, be strict with yourself, do your duty, seriously study legal knowledge, enhance the concept of law and discipline, and abide by the law.

(3) Go to work on time, don't be late, don't leave early, don't leave your post without leave, don't do private affairs during working hours, and don't engage in illegal and criminal activities during off-duty hours.

(4) Dress neatly at work, be neat and full of energy, adhere to civilized and polite duty, prohibit adults, swear, infringe on others and personal rights, do not do acts that damage the image of the hotel, be quick and decisive, and act according to the rules.

(5) Dare to fight against all bad behaviors and find that criminals are actively and bravely arrested.

(6) Work handover procedures should be clear.

(7) Actively maintain the order of public security conversation in the hotel courtyard, and do a good job in "five precautions" (theft prevention, fire prevention, robbery prevention, sabotage prevention, and safety disasters and accidents prevention).

(2) The duties of the security guard at the gate

(1) Maintain traffic order at the gate, guide vehicles and pedestrians, ensure the safety of vehicles and pedestrians, and make the gate unblocked.

(2) be on high alert, and resolutely prevent the entry of mental patients and those who are disheveled and suspicious, and strictly control the first pass.

(3) Be polite to customers who come to the store, and welcome them, whether they are drivers or passengers. For the guests coming by bus, help the usher to take care of the guests getting off. If guests want to park their cars in the parking lot, they should be guided to the right place to park. If there is no parking space, they should explain clearly to the guests or cooperate with each other. They should park their cars in the nearby public parking lot.

(4) When there is a tour group, if it is necessary to clear the driveway or have a welcoming team, clear the driveway and parking position 10 minutes before the guests arrive, and make safety preparations for welcoming the tour group.

(5) Hotel guests carrying dangerous goods, inflammable goods and explosives should be informed to the security guard and ensure the quality.

(6) Say goodbye to the guests who have left the store, welcome to come again next time, politely ask the guests who have big items in the store, and help them carry their luggage to the car. (7) Security guards should keep learning, specialize in business, be good at judging according to the characteristics of the hotel, and improve the quality of work.

(8) Dress neatly, be full of energy, be generous in appearance, and be warm and polite when asking guests, which will satisfy the guests. It is forbidden to treat the guests maliciously with rude words.

(9) Security guards should keep in mind the vigilance in front of the door, especially at night, and pay attention to the safety of vehicles and pedestrians. Many people should pay attention to prevent theft and trouble around the gate. Fight to clear the traffic and ensure the safety in front of the door. For vehicles leaving after 23: 00 at night, we should strictly control the verification authority and do a good job of "three checks": first, check the driving license, second, check the driving license and third, check the ID card, and find violations and suspicious procedures.

(3) Responsibilities of lobby security

(1) The lobby is the only way for all guests to enter and leave the hotel. There are many people and the situation is complicated. Security personnel should pay attention to the movements of guests and observe carefully to ensure the safety of life and property of hotels and guests.

(2) Seriously perform their duties, maintain high vigilance, and assist the front desk to check out or leave the store to prevent the guests from being taken away.

(3) maintain order in the lobby. In order to keep the lobby elegant and quiet, guests who quarrel, make a loud noise or have sex in the lobby should come forward immediately and politely persuade and stop them from leaving.

(4) Leave some public facilities in the lobby to keep the lobby elegant and quiet. There is a guest lounge sofa in the hall. No one is allowed to lie on the sofa in the guest lounge in the lobby to maintain the cultural environment in the lobby.