Marriott's five-star hotel uses bath towels to clean toilets. What did the hotel do?

Recently, waiters of Marriott International's five-star hotel Renaissance Pengnian Hotel used bath towels to clean toilets. Once the video broke out, it triggered a hot discussion among netizens. In response to this incident, the hotel officially issued a statement saying that the room attendant did not operate according to the standard, and apologized for this, and said that it would train the room cleaning operation standards and processes again until it reached the standard.

Hotels have almost become a must-see place when we go out. You need to choose a hotel when you are traveling freely with your family, and you need to choose a hotel when you are busy with work and business trips in other places. Even though we may only transit in one place, we may need to choose a hotel to stay because of time. After all, it is impossible for people to stay in a hotel without rest, which is also an affirmation of this hotel. We think the service it provides is equivalent to the hotel fee we pay. But now the hotel broke out that the room attendant actually wiped the toilet with a bath towel, which was completely unqualified.

This hotel is also a five-star hotel. As the five-star hotel with the highest evaluation standard in our country, all the standards of his hotel should be higher than other hotels. Now there are even room attendants who do this kind of perfunctory work, so that everyone will have a bad impression when choosing a hotel in the future. In fact, such social news emerges one after another, and many hotels are exposed to irregularities. For example, if a guest changes to check out, he will not change the sheets, but directly greet the next guest after cleaning up. Dirty bath towels wipe the sink, but toilets don't brush cups. What's more, he directly used the toilet brush to brush the cup. All kinds of behaviors make us angry as consumers. We obviously paid the money, but we didn't get the corresponding quality service.

Hotels should be more standardized in employing people. After all, the hotel staff also represent the hotel itself. If their service is good, everyone will praise the hotel. On the contrary, if the hotel chooses people at will, employees will not follow the work standards at all, which will only affect the image of the hotel.