Job responsibilities of room attendant

Responsibilities of Housekeeping Clerk (1) 1. Answer the phone in time and politely, record and answer the guest's questions in the best way in time, meet the guest's requirements, only record the private calls of the outside line, and do not transfer;

2. Manage keys, and be responsible for the receiving and dispatching procedures and storage of keys;

3. Be responsible for the check-in and check-out of all personnel in the department;

4. Be responsible for the registration and custody of the items lent by the guests;

5. Receiving, registering, keeping the left-over items handed in, and handling them in time according to regulations;

6. Manage various forms;

7. Fill in the maintenance items in time, contact the engineering department for maintenance, and track the maintenance results;

8. Receive the guest's clothes and input the daily guest's clothes account into the computer;

9. Record the daily consumption of drinks, check the bar list in time, distribute drinks according to the bar list, and be responsible for the adjustment and storage of drinks;

10, count the number of fruits to be placed every day, and arrange the placement of waiters in time;

1 1. Distribute daily newspapers reasonably according to the housing rate;

12. Distribute and provide flowers, fruits and other items according to the reception standards;

13, responsible for cleaning the guest room center;

14, do a good job of handover between teams;

15, notify to check out and make rounds;

16, check the room status with the front desk and floor in time, and do a good job of room status switching;

17, coordinate contact with other departments and be responsible for communication of internal and external information of the department;

18, make good use of the tenant's safe;

19, timely convey the requirements of the guests, so as to serve the guests more quickly;

20. Participate in, record and implement the relevant contents of the regular meeting of the department, and print the minutes of the department meeting in English for archiving;

2 1, manage the spare items of the department, distribute and keep all kinds of items well, and prevent property losses;

22, the relevant information and documents of this department are classified and kept;

23. Responsible for the inventory of items at the end of the month and the return of expired items;

24, complete the tasks assigned by the superior.

Responsibilities of Housekeeping Clerk (2) Responsible for the head waiter of Housekeeping Center; Obey the work arrangement and transfer of the foreman, complete the tasks assigned by the foreman and report the results to the foreman.

1. Answer the phone accurately and record it in detail;

2. Accurately grasp the room status, keep close contact with the front desk at any time, and the daily morning shift clerk is responsible for providing floor rent to the waiters, foremen and supervisors on each floor of the day shift; Ensure the accuracy of the rooms provided.

3. Inform the foreman of the room change notice, and carry out specific work, notify the foreman of the arrival notice of the VIP, and carry out reception work;

4. Inform the floor foreman and supervisor of the room numbers of VIPs and tour groups who will arrive or leave the mall in time;

5. Check-out room number shall be notified to the personnel on duty in time, so as to make quick rounds and clean up in time;

6. Responsible for the distribution and recovery of the room condition of the floor attendant, responsible for the emergency repair project of the floor, contacting the engineering department and sending the "room condition maintenance form"; Do a good job of 24-hour maintenance statistics every day, sort out and fill in the display records of extra beds in maintenance rooms and guest rooms in time;

7. Keep close contact with other departments, transmit relevant forms and reports, and strictly implement the key collection system;

8. Count the consumption of guest room bar, fill in the application form for wine supplement and send it to the statistics table of wine consumption;

9. Manage all kinds of equipment and appliances, and prepare documents and make regular inventory; Register the lent items and take them back in time;

10. carefully register the left-over items and keep them properly classified;

1 1. Take care of the clothes of the hotel guests and deliver them to the guests in time. If the clothes are not delivered, the handover record should be made;

12. Report the guest complaints to the foreman's floor supervisor in time and make records;

Responsibilities of Housekeeping Clerk (3) 1. Responsible for answering the front desk service hotline and telephone transfer, doing a good job in telephone consultation, carefully recording important matters and conveying them to relevant personnel, without omission or delay;

2. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;

3. Fill in the registration form in time for the customer complaint telephone number, convey it to the customer service team at the first time, and regularly summarize the customer complaint records to the deputy general manager;

4. Responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, keeping them clean and tidy;

5. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department;

Seriously implement the management regulations of the target card and complete the work and tasks assigned by the department.

Job responsibilities of housekeeping clerk (4) 1, always stick to the front desk, abide by the company's rules and regulations, do your job well, and do not leave your job at will.

2. The front desk clerk is responsible for answering the front desk service hotline and transferring calls, doing a good job of telephone consultation, carefully recording important matters and conveying them to relevant personnel, and shall not be omitted or delayed.

3. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners.

4. Responsible for the processing, printing, copying and sending and receiving of company documents.

5. Responsible for signing and distributing all kinds of letters, parcels, newspapers and magazines.

6. Fill in the registration form for customer complaint telephone in time, convey it to the customer service team at the first time, and summarize the customer complaint records to the deputy general manager on a regular basis.

7. Be responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, and keep them clean and tidy.

8. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department.

9. Seriously implement the regulations on the management of target cards and complete the work and tasks assigned by this department.

10, manage all kinds of office equipment, use it rationally, improve the efficiency of equipment use, and advocate frugality.

Responsibilities of Housekeeping Clerk (5) Management Relationship: Direct Supervisor-Housekeeping Floor Supervisor

Responsibilities: responsible for uploading and publishing all external and internal information of housekeeping department; Responsibility room

State control, statistics and inspection; Responsible for filing all kinds of documents. Specific content:

1, obey the work arrangement of the room supervisor.

2. Be responsible for mastering the guest room status, prepare the guest room status table regularly every day, and notify the guest room floor. Check the room status with the front desk regularly, find out the reason if there is any room status discrepancy, and report to the department leader in time.

3, responsible for answering the guest phone and master the guest information, and timely notify the waiter and relevant departments to provide services as needed, and make records.

4. Responsible for information communication with other departments of the hotel, timely and accurately record and inform guests of check-in and check-out information, and do a good job of recording and conveying the room number of the arrival team.

5. Do a good job in collecting all kinds of information and accumulating data, accurately answer guests' inquiries, and take the initiative to do a good job in customer service.

6. Responsible for the management and reception of all the keys in the guest room.

7. Be responsible for registering, keeping and handling all kinds of picked-up items and items left by guests.

8. Be responsible for department attendance and meal card statistics, and receive employees' salaries, bonuses, subsidies and labor insurance.

9, responsible for the statistics of the daily floor staff's specific arrangements and off-duty.

10, master the arrival and departure of VIP and administrative guests, and inform the floor to prepare various gifts and items according to the requirements of room layout.

1 1. Grasp the usage of each meeting room and the reservation of the meeting list, notify relevant positions to arrange the meeting room according to the requirements of the reservation list, and do a good job in meeting reception.

12, do a good job in the daily cleaning of the room service center, keep it clean and tidy, and put things in order.

13, responsible for the classification, filing and registration of all kinds of documents, forms and documents in housekeeping department.

14, responsible for the inspection and maintenance of computers, telephones and other equipment and facilities in the room service center.

15, responsible for the management and disinfection of all kinds of articles and equipment provided by the room service center for guests.

16. Be responsible for the registration, distribution and inventory of guest room consumer goods and drinks, and regularly check expired consumer goods and drinks.

17, carefully and in detail record the matters on duty that day, make a good record of hand-over and report to the supervisor.