What qualities should restaurant service personnel have? There should be "five tones" in serving guests. What are their contents?

1, diligent. Work under the leadership of the restaurant manager, do a good job in table reservation, zero reception service and sanitation and cleaning. Keep the restaurant clean, so that there are no mosquitoes and flies, no dust, no sundries and no peculiar smell, and the tableware and cookers are clean and intact.

2. Seriously. Do a good job of pre-meal preparation, check whether the restaurant equipment and tableware are in good condition, equip the utensils according to the requirements of the specification, arrange the table type and beautify the environment.

3, cultured. Polite and hospitable. Greet, send and serve with a smile, and patiently answer questions raised by diners.

4. The appearance is dignified and generous. Pay attention to personal appearance, keep your clothes clean, comb your hair, stand up straight and smile.

5. Be strict with yourself. Strictly implement service specifications and operational procedures, and grasp the timing of serving. Serve in turn according to the types of dishes. It is necessary to accurately and clearly quote the name of the dish, introduce the characteristics of the meal actively, and master the speed of serving.

6. Work actively and cautiously. After the guests have finished eating, they will issue a "meal list" in time to collect the meal fee. The accounting unit should take the initiative to ask the relevant personnel to sign, so as to avoid wrong receipt or "missing the bill".

7. Be responsible. After the guests leave, count the tableware items in time, scrub them clean and keep them clean. If the guest's belongings are found, they should be handed over to the restaurant supervisor (manager) or the service desk and handed over to the guest as soon as possible.

8. Modesty. Constantly summarize and improve the service work, and constantly improve the service work according to the questions and opinions put forward by the dining guests. "Five tones": guests are greeted when they come, answered when they ask questions, apologized when they are dissatisfied, answered when they thank, and delivered when they leave.