Details that should be paid attention to in reception

Details that should be paid attention to in reception

In fact, there are many rules in the workplace that everyone needs to know, and many details are also important keys to determine a person's success or failure, which we can't ignore. The following is a summary of the details that the reception needs to pay attention to.

The reception needs to pay attention to the details 1 article 1, order food and tell the truth. Ordering food is really a science, including several cold dishes, several hot dishes, taste matching, color harmony, vegetarian dishes, taste matching and so on. If you want to book a good table. In fact, it's not easy, it's very troublesome, and there is a very complicated set of exquisite, in real life. Generally speaking, I don't do this, because some of them are too complicated, sometimes because time is tight, or you really don't know the taste of the guests, so it's really not easy to prepare according to the requirements I just said. Let me share my practice.

I usually arrive at the hotel in advance, and then tell the waiter what kind of private room this table needs, and what is our budget? What are our tastes? Let them help, because waiters must be experienced in this field. If you are too busy to go to the hotel, call the hotel and tell your requirements. Then ask them for help and send me the menu after ordering.

In the process of ordering food, there is a key link, that is, every time you order food, you should pay attention to some hotel specialties, ask the waiter what these specialties are and make them up on the spot. Even if the waiter doesn't know, he should organize the language according to local customs. Why are you doing this? Just after serving, you can introduce leaders and colleagues on the spot, especially leaders or friends from other places, so that everyone can eat the taste, culture, taste and significance.

We have said that the purpose of eating, drinking and socializing is not to eat and drink, but to enhance feelings and narrow the distance between us through eating and drinking. This is the purpose, so this one is very important. Don't underestimate this move This trick is a very important point that makes you stand out in the process of ordering food.

Rule number two: sit down. That is, after arriving at the scene, how to arrange seats, the first thing to determine is where the principal sits and where the most important leaders sit, and then line up left and right in turn. At this time, I will find a problem, that is, sometimes the guests received are not from my unit, and I don't know their order. You can't ask them to sit at this time, or you may make mistakes when you ask them to sit. What should I do at this time?

Here is a trick to share with you, that is, don't say anything first, let everyone sit down naturally, and find an excuse for yourself to find a waiter to serve tea. If there is a problem at this time, someone will definitely correct it at the scene. When everyone is almost seated, you can bring the waiter in to pour tea for everyone, and finally find yourself a more secure and suitable seat.

The third is a toast. Actually, I already talked about this last class. What I want to remind you here is that the key is to take the initiative and reduce your ideological burden. You can't stop toasting just because you can't talk. To tell the truth, it will be very passive and will feel very uncomfortable. What I fear most on the wine table is silence, what I need most is atmosphere, and what I need most is leadership.

Specifically, there are two things to do. One is to toast with grandiloquence. You can't make a toast without talking. That won't do. When toasting leaders, say more words of thanks, praise and comments, toast colleagues and friends, say more relaxed topics and enliven the atmosphere.

The second is to take care of all the people at the scene as much as possible, especially those who are not very active, don't talk much and don't drink much. Find more topics to chat with them and guide them to participate together.

Fourth, pay the bill. This seems simple, but it takes a lot of effort to do it well. You can't say that everyone has finished eating, the leader says go, and then you pay the bill. It's too late, because the leader said to leave, it is impossible to say that you pay the bill. We will wait for you here. That's not appropriate. What should we do?

I usually see that the second half of the banquet is over and everyone is very happy, so I find an excuse to leave and pay the bill quietly. If you have other plans after dinner, take this opportunity to pay the bill and contact me quickly.

For example, inform the driver of the leader to get ready to drive, tell him when we will go downstairs, and let him get the car ready in advance. If there is a second stop, we must inform the people at the second stop to get ready. If you need to drive, you must contact the driver at this time to ensure that the driver and the driver are in place before the banquet is over. So there are many details to pay attention to.

Fifth, dismissal, this one is very simple, that is, first send the leaders and colleagues and friends out of the private room, and then look around the room carefully to see what has been left behind, including bags, mobile phones, coats and so on. This is very important. A person's carefulness and a person's sense of service are all reflected in these. Finally, in front of the hotel, arrange leaders and colleagues.

Article 6. Send a WeChat or SMS to leaders, colleagues and friends as soon as you get home. I am home. Thank you for your participation. Finally, ask the leaders, colleagues and friends if they have arrived home. How was your trip? This one, many people don't have this kind of consciousness, if you do.

I believe it will leave a good impression on leaders and colleagues. China has a saying, everywhere attention is knowledge, and people's understanding is articles. In fact, every detail of entertainment is well done, and every detail is well done. Then our level, our role and our position will naturally be reflected.

Details to be noted in reception 2 Matters to be noted in customer reception

(1) When the person in charge the guest is looking for is not available, clearly tell the other party where the person in charge has gone and when to return to the company. Please leave your phone number and address, and make it clear whether the guests will come to the company again or our responsible person will go to another company.

(2) When the guests arrived, for various reasons, our responsible person could not meet them immediately. We should explain the reason and waiting time to the guests. If guests are willing to wait, they should be provided with drinks and magazines, and if possible, they should change drinks from time to time.

(3) The receptionist should have correct guiding methods and postures to guide the guests to their destination.

1. Guidance method in corridor. Before the second or third step of the guest, the receptionist should cooperate with the pace and let the guest go in.

2, the guidance method in the stairs. When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind. If you go downstairs, the receptionist should walk in front and the guests should walk behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests.

3. Guidance method in elevator. When guiding the guests to take the elevator, the receptionist first enters the elevator, closes the elevator door after the guests enter, and when they arrive, the receptionist presses the "On" button to let the guests get out of the elevator first.

4. Guidance methods in the living room. When the guests entered the living room, the receptionist motioned them to sit down with her hand. After seeing the guests sit down, you can nod and leave. If the guest takes the wrong seat, please ask the guest to change (usually the next seat is on the side near the door).

Basic etiquette for receiving customers

1. Welcome the guests warmly. "Please come in, sit down, make yourself at home, and wait for polite words.

If your familiar friend comes to your house and you don't say hello, he will be very shy.

Introduce the guests to other people present, such as your family or other friends. This is also a kind of respect for the guests, so that they can blend in more naturally.

For a very good old friend, although you don't have to be too polite, you should show due respect in the conversation. Don't make trouble with him at first, and then talk moderately when he is familiar with some environments.

4. Choose appropriate topics according to the different situations of the guests, such as what the boss said when he came and what the classmates said when they came. Different from person to person, so as not to be silent.

5. Listen to the guests, especially your partner. Don't look around, be absent-minded or often look at your watch during the conversation.

6. When guests eat at your home, consider their habits more, don't persuade them to drink too much, and don't give them food too diligently, lest the guests don't like it and are embarrassed to refuse. At this time, it is necessary to "help yourself"

When the guests are leaving, they should say goodbye to each other politely. "If you are not busy, just sit down for a while." When the guests leave the gate, "come back when you are free, and walk slowly."

Key points of customer reception

Seeing off is the most basic form and important link in social reception activities, an important aspect of expressing host friendship and showing politeness, especially seeing off is the most important job to leave a good first impression on guests. Leaving a good first impression on each other will lay the foundation for further contact. Welcome guests should have careful arrangements, and should pay attention to the following items:

1. For guests who come to visit, negotiate business and attend meetings, they should first know the trains and shifts that the other party has arrived, and arrange for people with the same identity and position as the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should politely explain to the guests.

2. When the host greets the guests at the station and airport, he should arrive ahead of time and wait for the arrival of the guests. Never be late to keep the guests waiting. Guests will be very happy when they see someone coming to meet them. If they come late, they will definitely leave a shadow in their hearts. No matter how they explain afterwards, they can't erase this impression of dereliction of duty and lack of credibility.

After receiving the guests, first of all, we should say hello to "Have a hard trip", "Welcome to our beautiful city" and "Welcome to our company". Then introduce yourself to each other. If you have a business card, you can send it to the other party.

When welcoming guests, you should prepare transportation for them in advance. Don't wait until the guests arrive to prepare the transportation in a hurry, which will keep the guests waiting and delay the work.

5. Prepare the accommodation for the guests in advance, handle all the formalities for the guests, and show the guests into the room. At the same time, we should introduce the accommodation services and facilities to the guests, give the plans and schedules of activities to the guests, and give the prepared maps or tourist maps, places of interest and other information to the guests.

6. Don't leave immediately after sending the guests to their residence. Stay with the guests for a short time and have a warm conversation. The content of the conversation should satisfy the guests, such as background materials, local customs, characteristic natural scenery, specialties, prices, etc. Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When breaking up, tell the guests the time, place and way of next contact.

Reception etiquette of customers visiting

1, prepare in advance

Front desk preparation: tell the company what kind of customers will come at the front desk in a specific time period, so that the front desk can predict in advance and do a good job of reception.

Meeting room preparation: book and arrange the meeting room in advance, which can be arranged in advance according to the nature of the visit to make the visitors feel cordial.

Preparation of reception staff: For those who need to be received by other personnel of the company, it is necessary to inform relevant personnel in advance and put forward reception requirements (clothing, words, etc.). ). It is suggested that before important customers visit, relevant reception staff need to hold a meeting to improve the reception process.

2, reception for three times

Come and say hello; Ask and answer; Go deliver the food.

Etiquette for Receiving Visiting Customers-Mou Min's Blog

3. Warmly receive five newcomers

First, people come-for the visit of important customers, the receptionist should take the initiative to go downstairs to receive.

B, eye-to-eye, look at each other's eyes, don't look at each other and waver. Be friendly when looking at each other, and look straight at each other.

C, hand to-at the reception, take the initiative to reach out and shake hands with visiting guests. Make sure to shake hands properly. When shaking hands, look at each other, not at other people or things.

D, mouth to mouth-speak Mandarin, which is the embodiment of civilization.

E. concentration-show friendliness and enthusiasm, and don't think about other unfinished work when receiving customers, so that customers feel that you are absent-minded, which is very disrespectful to each other.

4. Guide the guests upstairs

When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind. If you go downstairs, the receptionist should walk in front and the guests should walk behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests.

5. Take the initiative to show customers around.

After receiving visitors, the visited unit should take the initiative to guide visitors to visit their own company and let them know the basic situation of the visited unit, which is more conducive to the establishment of friendly relations.

6, talk about "three noes"

Don't interrupt others; Don't deny each other at will; Don't be absent-minded

7. The conversation must not involve topics.

A. states and governments;

B, the secrets of the industry;

C. Talk about leaders, colleagues and peers (those who love to talk about right and wrong must be right and wrong);

D, the problem of low style should be cultivated;

E. Personal problems (income, age, marriage and family)

8. Take the elevator to send passengers

When sending guests to the elevator, the receptionist should enter the elevator first, and then close the elevator door after the guests enter. On arrival, the receptionist will open the elevator door and let the guests go out first. It is suggested to send the guests downstairs and tell them that "you are welcome to come to the company again when you have time" to see the guests leave.

How to receive guests when they visit.

If there is a visitor, if it is agreed in advance, you should make all kinds of preparations to welcome the guest. Such as personal appearance, room hygiene, tea sets and smoking utensils for guests, fruits and snacks. If the guests come uninvited, clean up the room and living room as soon as possible and apologize to the guests. After the guests sit down, they should be given tea, cigarettes or other food.

When serving tea, you should generally hold the cup handle in one hand and the cup bottom in the other, and hold the edge of the cup mouth with your fingers to offer tea to the guests, which is neither hygienic nor polite. When talking with guests, if it is not convenient for family members to attend, try to avoid it. If they avoid unconditionally, don't interrupt casually.

When you speak, you should concentrate, don't look around, be absent-minded, or look at your watch frequently, and don't leave the guests alone to watch TV or do housework.

It happened that you had something urgent to do when the guests visited. If the time is not long, you might as well explain the situation to the guests, ask them to wait for a while, and entrust others at home to accompany you, or take out some newspapers and magazines for them to browse. If you are too busy to receive or want to go out, you can apologize to the guests and make another appointment.

Sometimes guests bring gifts to each other, and the host should respond, such as expressing gratitude or refusing gifts, and can also return some gifts accordingly. When the guest is leaving, the host should wait for the guest to get up before seeing him off. For elderly guests, rare guests, etc. The host will send them to the gate, then shake hands and see the guests leave. If you send it to the elevator, you have to wait for the guests to enter the elevator and leave after the elevator is closed.

Our country has always had the folk custom of "guests come to worship tea". As early as the Zhou Dynasty more than 3,000 years ago, tea was regarded as a gift and tribute. In the Jin and Southern and Northern Dynasties, it has become a social etiquette for people to come to offer tea. In Yan Zhenqing's Spring Night Tea Couplet in the Tang Dynasty, there was a saying that "Pan Hua invited guests to sit down and made it clear that he would drink instead". In the Tang Dynasty, Liu advocated "tea has ten virtues", and thought that drinking tea can not only strengthen the body, but also "respect people with tea", "make tea appealing" and "make tea feasible".

In today's society, offering tea to guests has become a common etiquette in people's daily social and family life. As the saying goes, wine is half a cup of tea.

Attention should be paid to when serving tea:

1, tea should not be too full, and it is appropriate to be eight full.

2, the water should not be too hot, so as not to accidentally burn the guests.

3. When there are more than two visitors, the tea color served from the tea tray should be even, with the bottom of the tea tray in the left hand and the edge of the tea tray in the right hand. If there are refreshments, put them in front of the guests on the right, and put the cups on the right of the snacks.

4. When serving tea, use the right hand end, from the right end of the guest, smile and stare at each other.

When entertaining guests with coffee or black tea, the handle of the cup ear and teaspoon should face the right of the guests. In addition, a packet of sugar and cream should be prepared for each guest and placed next to the cup or on a small plate for the convenience of the guests.

Guests who drink tea should pay attention to: put your hands together and nod your thanks. Pay attention to sipping tea, which has a bitter and sweet aftertaste. Its fun lies in meaning, not words. In addition, the host's good tea can also be properly praised. The tea in the pot can be brewed three or four times repeatedly. When the tea in the guest's cup is finished, the host can give him more tea, and the guest can't collect the tea until he is scattered.

In a word, offering tea is a daily etiquette for China people to entertain guests, and it is also a part of social interaction. It is not only a respect for guests and friends, but also a reflection of one's self-cultivation.

Details that should be paid attention to in reception 3 Basic etiquette for receiving visitors

Receiving visiting guests is a routine job of many enterprise employees. The performance of etiquette in receiving visitors is not only related to their own image, but also related to the corporate image. Therefore, the etiquette of receiving visitors has always been valued. Here are some etiquette knowledge in this respect:

1. For visitors, get up and shake hands; For superiors, elders and customers, get up and say hello. For colleagues and employees who are not meeting for the first time, there is no need to get up.

Visitors should not be allowed to sit on the bench. If you can't receive visitors for the time being, you should arrange assistants or related personnel to receive guests. We can't ignore tourists.

3. Listen carefully to the tourists' narration. Visitors come to talk business, so try to let them finish and listen carefully.

If you want to make a rash statement about the views and opinions of visitors, you should think about it before making it. If you can't answer them at the moment, you should make an appointment before contacting them.

5. For things that can be answered immediately or handled immediately, you should reply on the spot and lose quickly. Don't let visitors wait or visit again.

6. When receiving visitors, if there is a phone call or a new visitor, you should try to get an assistant or someone else to receive it so as not to interrupt the ongoing reception.

7, unreasonable demands or wrong opinions of visitors, should be politely refused, and don't stimulate visitors, make them embarrassed.

8. End the reception. You can make excuses euphemistically, or you can tell each other with body language that the reception is over.