How to humanize hotel management?

The humanization of the hotel is mainly reflected in four aspects:

1. Emotionally pay attention to the inner world of employees and manage them according to their personalities. So as to achieve "what key opens what lock", gradually stimulate the enthusiasm of employees, so that they can realize themselves in their work and gradually meet the needs moderately.

2. Democracy This is just the opposite of paternalistic management. When managers let employees participate in decision-making in a democratic way, their rights to be respected will be recognized and employees will work harder.

3. Let employees independently complete their jobs without violating the general principles, and let employees give full play to them.

4. Culture This is the highest realm of humanized management and also the highest realm of management. Managing employees' thoughts with humanized culture is equivalent to managing employees' behaviors.

Working hard in these four aspects is the basic point of humanization of catering enterprises, which accords with psychologist Maslow's psychological demand theory.

To this end, there are five steps:

First, it is necessary to establish the concept of humanized management, so that employees can learn to think independently about the change of hotel policy, that is, it is as important as customers and serve customers with the concept of humanized management of hotels.

Second, encourage more, criticize less, reward more and punish less. Now many managers have come to the human resources department to tell me that now their precious daughters are trying to "coax" management. The original "shouting when the road is rough" and paternalistic management are not enough, otherwise they will not do it.

Third, pay attention to employee training. Appropriate training is an important channel for effective communication, which is conducive to running through humanized management! To put it bluntly, it will be directly linked to turnover and profit!

The fourth emotional investment. People have feelings. When an enterprise can't even care about employees' feelings, most employees will feel the indifference and ruthlessness of the system and leadership, so they will get tired of their work and even leave their jobs!

Fifth, pay attention to cultural construction. Everyone needs to have taste and cultural accomplishment, which should be constantly improved, and hotels are no exception. Under the trend of humanized management, cultural construction should be "people-oriented" everywhere, so as to cultivate talents and use them for us!

Therefore, in today's fierce competition in the hotel catering industry, it is particularly important to apply humanized management immediately!