Responsibilities and contents of cashier at the front desk

The duties and contents of the front desk cashier are mainly to obey the arrangement of the front desk cashier and provide first-class reception services for the guests. Details are as follows:

1, understand the front desk reception, master the cashier business, abide by the company's rules and regulations and employee manuals, obey the instructions of superiors, and cooperate with their work. Correct attitude, integrity and professional ethics.

2. The front desk is the first contact department of hotel guests, and the front desk service directly affects the guests' impression of the hotel, so it is very important to improve the front desk service level. Dress in accordance with the regulations before taking up the post, and be fresh and tidy; Wear a badge on the left chest; Hair should be combed neatly. The hair of male employees should not exceed the collar and should not leave a beard. Female employees' hair should not go over their shoulders.

3. Stand well, stand up straight, keep a natural and friendly smile when on duty, and don't leave at any time.

4. Treat guests politely, take the initiative to greet guests, use respectful words with clear language norms, and build a mini-themed hotel with the service concept of "smile service, guests first".

5, carefully carry out the handover work, unclear place should be put forward in time, petty cash shift, before the account is not clear after the account is not answered.

Matters needing attention in front desk cashier work

1. The cashier in each shift shall make handover according to the hotel management requirements. Handover matters include: printing a cashier handover summary table, counting all the money, putting it into the coin box as required, handling handover procedures with the next shift, and filling in handover records.

2. Each shift shall hand over all original bills recorded in this shift to the next shift, including bills, deposit bills, miscellaneous bills and bills for deduction adjustment. All the bills are handed over by the night cashier to the daily auditor of the finance department.

3. All deduction items, such as room rate adjustment, miscellaneous fee adjustment, telephone fee adjustment, etc., must fill in a manual bill, indicate the relevant operating reasons, and be signed by the relevant person in charge. When entering in the computer, it needs to be explained in the remarks column.

4. You can't transfer money at will. All transfer operations must be carried out in accordance with hotel management procedures, such as paying bills for other guests. It is important to note that the offset account cannot be transferred to other rooms by transfer. Once found, it will be treated as cheating.

5. All miscellaneous cash receipts except advance payment must be stamped with cash stamp on the corresponding miscellaneous bills and signed by relevant personnel for confirmation.