From the guest's point of view, how is the hotel positioned?

1, learn to listen to the voice of customers. How to get to know customers? Communicate with customers as much as possible. Of course, we take the product operated by one person as an example. Why do customers want to buy this product? Our products can help customers make money, and they can also help customers make money safely. This is the most important thing. As for what products customers have used before, and what are the restrictions on the venue and methods of use, we need to actively communicate with customers to know.

2. Take care of customers' feelings and follow up in time when encountering problems. The customer bought several sets of white light products from us, and they were urgent. Maybe the customer service promised the customer not to know that it was out of stock when placing an order. Since it was decided later, it is necessary to communicate with customers in time and tell them the current situation and the possible end time. If the customer can't wait, then we should also take the initiative to refund, instead of waiting for the customer to call and complain about being angry before solving the problem.

3, urgent need, introduce the most suitable products for customers. It is useless to introduce a fishing package to a customer who often plays poker, and it may even make the customer disgusted. What we need to do is to classify the customers, which are poker players, which are Stud players, which are regular mahjong players and which are dealers who want everything. Whenever a new product is launched, we will introduce the most suitable one to our customers in time, which will naturally win their love.

It can be said that customers are our parents. We should make friends sincerely, treat customers' products with caution, keep customers' impression with thoughtful service, and let our products go further and further.

It's actually quite simple. Even if you put yourself in other hotels, think about how you feel about going to other hotels, treat it as someone else's, find faults and find opportunities for improvement.