Traditional Culture Encyclopedia - Hotel franchise - What does a hotel room attendant do?

What does a hotel room attendant do?

Responsibilities:

1. Responsible for the cleaning, arrangement and layout of hotel rooms and related public areas.

2. Responsible for guest service in guest rooms, floors and related areas. Ensure that cleaning and room service work meet hotel requirements.

3. Provide clean rooms and environment for guests and provide quality services.

4. Be responsible for the room supervisor. Accept the tasks assigned by the room supervisor and the hotel duty manager.

Evaluation standard of star-rated hotels

According to the evaluation standard of star hotels in China, hotels in China are divided into one-star, two-star, three-star, four-star, five-star and platinum five-star.

A one-star hotel should have heating and cooling equipment; 16 hour hot water supply. Two-star hotels also need a wake-up call. Three-star hotels also need full-time baggage porters and special luggage carts to provide luggage service for guests 18 hours. Four-star hotels need central air conditioning (except villa resort hotels); /kloc-provide foreign currency exchange service for 0/8 hours; There is a mini-bar in the guest room. Five-star hotels have at least 40 rooms (sets) in addition to luxurious interior decoration; Indoor high-grade carpet, or decorated with high-quality wooden floor or other high-grade materials; Each room is equipped with a mini safe; There is an emergency room.