Work summary and work plan of the General Manager’s Office

General Manager’s Office Work Summary and Work Plan

Summary is a review, inspection, analysis and evaluation after a certain period, a certain project or certain work has come to an end or has been completed, so as to A written material that draws lessons and some regular understandings. It can clarify the direction of the next step of work, avoid detours, make fewer mistakes, and improve work efficiency. Therefore, it is very necessary to write a summary. How to make the summary more focused? The following is the work summary and work plan of the general manager’s office that I compiled. I hope it can help everyone.

Work Summary and Work Plan of the General Manager’s Office 1

In XX, with the care and help of the company’s leaders and the unremitting efforts of all employees, the general manager’s office has achieved success in various tasks Certain progress has laid the foundation and created good conditions for the work in XX. In order to sum up experience, find gaps, and promote the department's work to a higher level, the work summary of XX is now reported as follows.

1. Administrative management work:

1. Do a good job in document arrangement

From January to November XX, a comprehensive report was drawn up in accordance with the company’s requirements. There were 96 documents and reports; 167 documents were sent to the outside world; and 125 documents were received from the outside. We have carefully done the collection, issuance, registration, distribution, documentation and supervision of relevant documents, as well as the organization and archiving of documents and materials.

2. Assist the company leaders to improve the company system

Based on the actual operation of the company, assist the company leaders to successively improve the "Compilation of Rules and Regulations", "Employee Handbook" and other rules and regulations. Through these systems, the behavior of company employees is standardized and employees' sense of responsibility is increased.

3. Complete the company's asset changes, annual industrial and commercial registration, organization code certificate, qualification certificate, etc.

Due to the company's development needs and asset changes, it is necessary to change the industrial and commercial registration. On June 5, XX, the industrial and commercial registration and organizational code certificate changes were successfully completed, laying the foundation for the company's smooth operation. In September XX, the qualification certificate change was completed, laying the foundation for the smooth development of the company.

4. Successfully complete various meetings and reception work

For meetings held in the company, prepare sign-in books, tea, chairs, meeting notices, vehicle pick-up, etc. before the meeting Preparation work to ensure that the meeting is held on time. After the meeting, complete the record and submit it to the general manager's office. For meetings and receptions held outside the company, make reservations for hotels, vehicles, etc. in a timely manner as required by notices, and settle related expenses.

5. Organize and arrange various activities

Various forms of activities were organized and arranged in xx, and received support from various departments and project departments. In January, employees from various departments and project departments were organized to participate in snow disaster relief activities; in April, under the leadership of the headquarters, company members were organized to participate in plant adoption activities; in May, all employees were organized to donate to earthquake-stricken areas, and three donations were raised*** More than 13,000 yuan in donations and a number of supplies were raised; in June, employees were organized to participate in the Olympic torch parade and contributed to the smooth relay of the Olympic torch in Hefei. At the same time, employees of various projects were organized to carry out "starting with details" , improve service quality" large discussion activity.

2. Personnel Management

1. According to needs, timely recruit personnel and develop the potential of existing personnel

Personnel recruitment is an important part of personnel management The key point is that in XX, with the completion of various supporting facilities in the government area, the grassroots staff of the property management were in a situation where it was difficult to find one person. In order to break the deadlock, diversified recruitment methods were used to sign a grassroots employee employment agreement with the labor service company; and with the surrounding street offices Contact and transport people of appropriate age within the jurisdiction of the subdistrict. In February, the company successfully took over the Swan Lakeside Community, faced the difficulties, and completed the basic staffing of the community in an efficient and timely manner. As of November, the company currently has 941 employees.

The recruitment and allocation of human resources is not as simple as holding a few job fairs. It is necessary to recruit talents according to the established organizational structure and job analysis of each department and position to meet the company's operational needs. In other words, it is the principle of human resource allocation to save labor costs as much as possible, maximize the talents of people, and ensure the efficient operation of the organization.

Therefore, in the process of achieving the goals, necessary analysis and control of the manpower needs of each department will be carried out in the future. Strive to achieve three points in personnel recruitment and allocation work: meet needs, ensure reserves, and recruit carefully.

2. Improve the overall quality of employees and actively carry out various trainings

In order to improve employees’ awareness of service, competition and innovation, we actively carry out employee training. In May, Wanjian Training School was invited to conduct property knowledge training for new employees at Swan Lakeside, and property employment certificates were issued to relevant learners. In September, Jiang Qun, the chief engineer of Shanghai Pujiang Property Company, and Section Chief Xie of the municipal fire brigade were invited in October to provide knowledge training on fire monitoring to relevant personnel of the company. In addition, relevant employees have been organized to participate in training related to their own business knowledge many times, which has promoted the improvement of the theoretical knowledge of the company's employees and improved their own quality to a certain extent.

3. Strengthen file and attendance management to ensure correct payment of labor and wages

In the second half of xx, with the cooperation of a loanee, the company’s relevant employee files, time cards, etc. were reviewed After sorting out, the current file management work can basically meet the requirements of the leadership. In terms of labor management, the personnel management staff are meticulous, repeatedly checking the attendance sheets and overtime sheets submitted by the company's departments and project departments, reporting any questions in a timely manner, not creating ambiguous accounts, and submitting the salary sheets to the finance department on time. .

4. Ensure legal employment, improve the signing of labor contracts and social insurance entry and transfer out of work

The new Labor Contract Law was implemented on January 1, xx, which requires , every new employee must sign a labor contract. The previous practice of signing contracts after the probation period has been changed. The new regulations have virtually increased the workload of signing labor contracts and handling social security. HR managers carefully check the information of each employee in their daily work to ensure that the labor contract is signed. Make no mistakes when signing the contract and handling social security.

Due to the large number of front-line employees in the property company and lack of self-protection awareness, some accidental injuries often occur in daily work. In XX, more than 20 work-related injuries were reported. In addition, the company successfully passed the assessment of various insurance bases for its employees in May.

5. Strengthen performance appraisal and formulate reasonable methods

In order to fully mobilize the enthusiasm of employees and change the situation of paying good and bad wages. In April and May, the performance appraisal system was implemented in the cleaning department and customer service department of the company's various projects. After the implementation of the system, the work enthusiasm of employees has been greatly improved.

3. Procurement management work

1. Be open and transparent, and achieve open bidding

The procurement department shall follow the procurement plan reported by the project department and the construction unit In public bidding, there are more than three bidding units, and some have as many as ten companies. The general manager's office, finance department, lawyer's office, and procurement are all involved in the whole process of bidding, quality and price negotiation, increasing the transparency of sunshine procurement and truly reducing costs. , Protect the company’s interests.

2. Carry out work around controlling costs and purchasing products with the best price/performance ratio

The annual procurement in xx focuses on the work goal of “controlling costs and purchasing products with the best price/performance ratio”. Conduct price inquiries and comparisons based on a full understanding of market information, focusing on communication skills and negotiation strategies. All long-term suppliers are required to reduce the contract price by 5-8 percentage points (of course, we have also made partial adjustments for some suppliers whose prices are higher but will not reduce their prices). At the same time, some work procedures have been adjusted and the procurement review link has been added to strive to control costs to the maximum extent and save every penny for the company.

3. Further strengthen the management and coordination of suppliers

Procurement in xx further strengthened the management of suppliers. In line with the attitude of being responsible for every visiting supplier, Each visiting supplier is registered in a classified manner to ensure that each supplier’s information will not be lost. At the same time, it also helps procurement and supply to master supplier information, thus further expanding the market information space.

A list of qualified suppliers has been established. Before inviting bids and quotations, the merchants will be evaluated and analyzed. Only those who are qualified can be qualified

4. Reduce procurement time and strive to get the project requirements in time

< p> Procurement With the strong support of the general manager's office, the procurement time was shortened and the items needed for the Swan Lakeside Community were purchased in a timely manner; the cleaning of the exterior walls of the Government Affairs Complex Building and the Sports Center was completed, and the maintenance of the high-rise elevators of Luyi and Huilin was completed. Maintenance work and procurement of items required by various departments and project departments.

4. The achievement of achievements cannot be achieved without the correct leadership of the head office, nor without the vigorous assistance, cooperation and support of various departments. While we fully affirm the achievements, we also see the shortcomings of our department. Questions:

1. Because the work is trivial, everything is often detailed. I subjectively hope that every job can be completed to the best, but due to limited ability, I cannot do everything perfectly.

2. The understanding of some tasks of various departments of the company is not deep enough, and the real situation of existing problems is not comprehensive enough, so that the role of a staff assistant to the leadership in decision-making is not enough.

3. The implementation of the system is not enough. Due to the complexity of the company's affairs, there is a certain emphasis on system construction.

4. The company’s publicity needs to be strengthened.

5. Not enough learning about other professional businesses of the company.

These need to be effectively solved in our future work. The year XX is about to pass, and the new year is about to arrive. In the new year, we will continue to work around the company's center, overcome shortcomings and improve methods; conduct in-depth research to grasp the actual situation; strengthen management and improve services; boldly explore new ideas and new methods of work, and push the work to a new level. Make greater contributions to the healthy and rapid development of the company. The XX year work plan is now reported as follows:

1. Strengthen communication and do a good job in publicity work

In order to let more people understand the service items and service scope of Zhengwen Bund Property Company, clearly Our service commitments, service hotlines and service complaint channels will start to increase external publicity in XX to provide good publicity conditions for the company to enter market-oriented operations.

2. Strengthen the supervision and implementation of the system

In xx, we will formulate a feedback form on the implementation of the corresponding system based on the actual needs of the company's work, and track it from time to time to modify and improve the relevant system. , making it more in line with the actual needs of the company's work.

3. Improve the performance appraisal system and make it more orderly

Since the company piloted the performance appraisal in XX, so far, it has achieved certain results and gained certain experience accumulation. However, in specific operations, there are still many areas that urgently need to be improved. In XX, this goal was listed as one of the important tasks of the year. Its purpose is to achieve the due effect of performance evaluation and achieve the fundamental purpose of performance evaluation by improving the performance evaluation system. The fundamental purpose of performance appraisal is not to punish employees who have not completed work indicators or do not fulfill their duties, but to effectively motivate employees to continuously improve their work methods and work quality, establish a fair competition mechanism, continuously improve organizational work efficiency, and train employees' work With good planning and sense of responsibility, we can promptly find deficiencies in our work and make adjustments and improvements to promote the development of the enterprise. In XX, on the basis of the performance appraisal work in XX, we started to improve the company's performance evaluation system and continued to implement and operate it.

4. Improve training and welfare mechanisms.

The competition among enterprises ultimately comes down to the competition for talents. At present, the comprehensive quality of various departments and project departments of the company generally needs to be improved. In XX, a training plan will be formulated based on the actual situation to help employees in a real sense.

At the same time, the physical examination activity for all employees that started in July 2006 has been recognized by the majority of employees, increasing employees' trust and affirmation of the company. In XX, we hope to continue to strive for such welfare activities for employees.

5. Improve the procurement and bidding work for various items in xx

Go to the market, understand the market conditions, and be prepared for pricing. Strictly control the quality of all purchased items, equipment, Tools must be well maintained after-sales maintenance, and actively listen to the good suggestions and opinions put forward by relevant professionals on the purchased items and procurement work.

General Manager's Office Work Summary and Work Plan 2

Winter turns to spring, and the end of the year is approaching. Unknowingly, the work of XX is about to come to an end. For every company that pursues progress, it is inevitable to conduct an "inventory" of work responsibilities and yourself at the end of the year, which is also a spur to the company and yourself. The past year has been a busy and fulfilling year, and it is also the most familiar year for me to join the company. Every bit of work during this year has allowed me to continue to learn and grow.

Looking back on the work over the past year, with the correct leadership of the company’s general manager, the active cooperation of all factories and departments, and the support and assistance of all colleagues, I strictly required myself and performed better in accordance with the company’s requirements. The head office serves the grassroots and departments of each factory area, and completes its own work with the auxiliary work functions of the head office. Although there are no spectacular results, it can be regarded as an extraordinary test and temper.

1. Review of work in XX

Daily management work of the head office management department: The work of the head office management department is a relatively familiar work area for me. As the head office general responsible for the overall work of the management department, I clearly realize that the management department is a hub that connects the previous and the next, communicates internally and externally, coordinates the left and right, and contacts the four parties. It is the center that promotes the work of each factory area to move towards the determined goals. The work of the detailed management department can be said to be numerous, including document processing, file management, document forwarding, meeting and event arrangements, etc.

Faced with a large amount of complicated and trivial routine work, I strive to strengthen my work awareness, pay attention to speeding up the work rhythm, improve work efficiency, handle various affairs calmly, strive to be comprehensive, accurate, and appropriate, and avoid omissions and errors. . The work of the Management Department closely focuses on the work priorities set at the beginning of the year, fully integrates specific work realities, continuously develops work ideas, and innovates work methods. After nearly a year of work and study, new breakthroughs have been made in the work model and the work methods have been greatly changed. Now we will summarize the work situation last year

1) The key to administrative coordination work is Transaction control and internal management. Supervision of work management and maintenance such as internal division of administrative work, management of business clerks, distribution and sorting of offices, details and other information.

2) Pay close attention to the company’s welfare and daily work of company management. In accordance with the budget approval system, organize and implement the procurement, deployment and physical management of the company's office facilities, office supplies, labor insurance and welfare and other commodities, as well as the maintenance of the company's office equipment.

3) Be dedicated to your job, be strict with yourself, and maintain a correct working position. Carry out every job with a "modest", "cautious" and "self-disciplined" attitude, and conscientiously perform your job responsibilities.

4) Do a good job of coordination. As the core department of logistics services and office coordination, the management department plays a pivotal role in straightening out the relationships between departments, improving management efficiency, and ensuring uploading and declaring information. In the past year, the management department took communication and coordination as the entry point for work, and paid more attention to collaboration with various departments to cooperate with the work plan

5) Responsible for the implementation of relevant resolutions of the meeting; conscientiously do a good job in the company's Send, receive, distribute and supervise documents; timely convey and implement the spirit of the company's relevant meetings, documents and instructions.

6) System construction. Cooperate with the general manager to further supplement and improve the various rules and regulations originally formulated, including administrative personnel, finance, business, etc., and formulate new rules and regulations based on the current situation of the enterprise to meet the needs of enterprise development.

7) Implement the company’s personnel and labor management work. Organize and implement the company's labor, personnel and employee attendance control and supervision work, and standardize the personnel system in accordance with personnel-related regulations.

2. Problems at work

Since I took office, I have deeply realized that: status comes from performance, innovation improves efficiency, learning improves effectiveness, and comparison narrows the gap. Looking back on the work over the past year, although there have been certain innovations in work development and some achievements have been made, there are still some problems and deficiencies. The main manifestations are:

1) The company's basic system has been established and improved one by one by my colleagues and I in the past four years. However, with the development and needs of the company, no major changes have been made, and some details are still not enough.

2) Sometimes I turn a blind eye to the shortcomings and flaws in some daily affairs, and am not careful enough or sensitive enough. The coordination of some tasks is not very good. In future work, the issues should be considered more thoughtfully and detailedly.

3) My own management level is still far from the company’s high efficiency requirements. The management of department personnel is not detailed and specific enough. In the future, while striving to improve their own management level, they will also focus on the training and further strengthening of management of their subordinates.

3. Work plan for xx

The promising xx has arrived, and it also brings new challenges. In the new year, I hope that the company’s top officer will continue to learn, and require all factory/department supervisors and technical/quality/engineering personnel to seriously study and improve their work standards, and fully contribute to the company’s economic leap-forward development. Strive to:

1) Strengthen learning and broaden knowledge. Work hard to learn power professional knowledge and common understanding of the system. Strengthen understanding of industry development, and strengthen understanding and learning of the surrounding environment and the same industry. It is necessary to be well aware of the company's overall planning and current situation. Provide certain basis and reference for leadership's decision-making.

2) Based on the principle of seeking truth from facts, we must communicate the situation to the superior and report the situation to the subordinate. Keep abreast of employees' ideological trends, guide them correctly, strengthen communication, understand each person's work progress and feedback problems to the chief officer and general manager, so that the company's supervisors and general managers can further arrange delivery work on this basis.

3) Pay attention to the construction of department work style, strengthen management, unite as one, work diligently, and form a good department work atmosphere.

4) Adhere to the purpose of "service" in work, strengthen the quality of logistics personnel, improve the effectiveness of services, continuously strengthen the awareness of proactive service, and continue to improve the support capabilities and service levels of each factory area/department . The service work mainly achieves two major changes: First, the transformation from passive service to active service. The work of the General Manager's Office and Management Department is sudden, accidental and passive. Therefore, when dealing with various tasks, we must prepare for rainy days and increase work initiative with the advance and predictability of work. The second is to realize the transformation from single service to comprehensive service and advanced service.

5) Comprehensively improve execution, pay close attention to the implementation of decisions, abide by the company's internal rules and regulations, safeguard the company's interests, and actively create higher value for the company.

2. Continuously improve the level of human resources management.

1) Do a good job in recruitment and employment and other related work to ensure the stability of supervisors and engineering and technical personnel. Long-term business practice tells us that the development of contemporary enterprises is inseparable from six major resources, namely human, material, financial, information, technology and cultural resources. Among these resources, the most critical and valuable are human resources and talent resources. Talent is the first capital of an enterprise. As long as there are high-quality people in the world, any miracle in the world can be created. In enterprise management, adhering to the people-oriented humanistic management philosophy is an effective way for enterprises to attract and retain talents. It is also an important means to build a harmonious enterprise and enhance the competitiveness of enterprises.

2) Clarify job responsibilities, strictly enforce labor discipline, and improve performance appraisal systems and methods. It will be refined from the four aspects of the company's management systems and disciplines, job performance, and communication and coordination to improve operability.

3) Strengthen the optimization and innovation of the organizational personnel (grassroots management cadres) structure, further scientifically set up the organizational structure, and further rationalize the personnel structure. Based on the principles of simplicity, unity and efficiency, we gradually optimize the management level and establish a flexible organizational structure. Strengthen staffing and staffing management to improve work efficiency.

4) Strengthen talent introduction and training to create momentum for the company’s sustainable development. Introduce human resources competition to form a good internal competition atmosphere; establish and improve personnel entry and exit mechanisms. We strive to provide employees with sufficient personal development space, guide employees to establish the concept of developing together with the company, and improve the utilization of human resources. Attach great importance to talent planning. We should prioritize the selection of talents from within to avoid losing them at the source, and at the same time, we should do a good job in the introduction and reserve of key talents.

6) Strengthen the innovation of employee education and training system and create a learning and knowledge-based enterprise. As the general person in charge, he should make use of all favorable resources according to the actual situation of the company, increase training for all employees, and keep up with work and job needs. Achieve unified planning, organization and implementation.

Therefore, this year, a focus of the General Manager’s Office and the Management Department will be on the systematic implementation of internal training.

3. Strengthen coordination skills.

Coordination is a basic function for the general manager office and management department to assist the company in effective management. In the current organizational structure, it is common for multiple people to be responsible for one task. This kind of problem of you being part of me and me being part of you, overlapping responsibilities, and competing interests is often an important factor that leads to differences of opinion and conflicts between departments. Therefore, it is of great significance to further coordinate the work. In the coordination work, the general manager's office and the top manager of the management department must stand on the overall level, correctly handle the interest relationship between the whole and the parts, and the parts and the parts, and finally achieve coordination and unity in the overall interests.

IV. New Year’s Outlook and Goals

The new year means a new starting point, new opportunities, and new challenges. In XX, I hope that all factories/departments will seriously sum up their experience, guard against arrogance and impetuosity, work hard, and strive to achieve greater work results. Starting from small things and services, we will further strengthen housekeeping and logistics services, provide basic services for the overall development of the company, and play an administrative role in achieving the company's overall annual work goals.

5. A few more words of emphasis

1. In the new year, the turnover of personnel at the class/group level/class/technical/quality level in each department will be controlled below 20% every year;

2. In the new year, we hope to appoint personnel above the class level. Unless there are special circumstances, they do not need to work overtime;

3. In the new year, we hope to appoint office and related indirect personnel. You are not allowed to work overtime (after completing the tasks assigned by your job and superiors);

4. In the new year, we hope that the company’s supervisors at all levels will thoroughly implement subordinate/level management and prevent overstepping of duties, authority and department reports. Requesting instructions, arranging, assigning tasks, etc.;

5. In the new year, I hope the company will pay special attention to and invest in 5S management, especially in each production unit;

6. New In the new year, I hope that the company will re-introduce management methods for material feeding, storage, and outbound delivery;

7. In the new year, I hope that the company will re-adjust the production site, materials, and equipment; ;

p>