What do female hotel receptionists need to pay attention to in their positions?

Hotel receptionists should pay attention to the following matters in terms of appearance: maintain good posture when working; everyone should pay attention to their appearance at work, which is not only an expression of self-respect and respect for others, but also reflects Show the work attitude and sense of responsibility of a Ping An employee.

General procedures for receiving guests

1. When guests visit

Use language: "Hello!" "Good morning!" "Welcome", etc.

How to deal with it: stand up immediately, look at the other person, smile, shake hands or bow.

2. Ask for the guest's name

Use language: "Excuse me, are you..." "Excuse me, what is your name? Who are you looking for?" etc.

Handling method: The name of the visitor must be confirmed. If you receive the guest's business card, you should repeat "You are Mr. Language: When present: Say "Please wait" to the guest; When absent: "I'm sorry, he just went out on official business. Can you find someone else or need to leave a message?" "Etc.

Handling method: Contact the person the guest is looking for as soon as possible. If the person the guest is looking for is not available, ask the guest if he or she needs to leave a message or convey it, and make a record.

4. Lead the way

Use language: "Please wait in the conference room, Mr. Lead the way 2 or 3 steps ahead and let the guests walk in the middle of the road.

5. Give tea

Use language: "Please" "Please use it slowly"

Handling method: Keep the tea set clean, place it gently, and exit after bowing.

6. See off guests

Use language: "Welcome to come again next time" "Goodbye." ” or “Goodbye” “Thank you very much”, etc. How to deal with it: Express your respect and gratitude to the guest. When saying goodbye, wave or bow.

7. After seeing the person being interviewed, you should Stand up (hand over your business card) and say hello when meeting for the first time.

8. If you meet the interviewee’s boss, you should take the initiative to stand up (hand over your business card) and say hello.

9. The interview should end within the scheduled time as much as possible.

10. When leaving, greet the person being interviewed and say goodbye. 11. During the interview, be careful not to make any noise when talking or speaking.