Summary of reception work at the front desk.

Model essay on summary of reception work at the front desk

Summary is a written material that analyzes and studies the relevant situation at a certain stage and makes guiding conclusions. Can give people the motivation to work hard. Let's write a summary carefully together. How to write a summary is correct? The following is a summary of the reception work I collected at the front desk, hoping to help everyone.

Summary of reception work at the front desk 1 Time flies, and the Spring Festival is coming soon. In the next 20xx years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now, let's sum up our work in 20xx.

First, the basic content of the front desk work.

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 20xx 165438+ 10, I started to be a receptionist, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work.

Before working in xxx enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next work plan of the front desk.

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

Summary of reception work at the front desk Model essay 2 As the window of the hotel, the front desk is the first impression the hotel gives its guests. First of all, we should keep our best image, smile and be full of energy, and greet our guests with our best side, so that every guest can feel our sincerity and enthusiasm when entering the hotel.

Secondly, pay attention to the preferences of guests. When guests enter the hotel, we should take the initiative to say hello. When addressing guests, if they are regular customers, it is very important to say their names and positions accurately, so that guests will feel respected and valued. We also need to collect information such as guests' living habits and personal preferences, and try our best to satisfy the guests so that they can feel unexpected surprises every time they stay in the hotel.

Third, provide personalized services. When the guests go through the formalities, we can pay more attention to the guests and ask more questions. If we are foreign guests, we can explain the local customs, introduce them to the locations of stations, shopping malls and scenic spots, ask the guests if they are tired, and go through the formalities quickly. When guests check out, they need to wait for a few minutes for room inspection. At this time, don't let the guests stand, please sit down and wait for a while, and ask the guests how they are staying or what they think of the hotel. Further communication can make guests feel warmer and eliminate all kinds of unpleasantness encountered by guests in the hotel.

Finally, smile service. In the process of communicating with guests, we should pay attention to etiquette and politeness. It's impolite to stare at a guest all the time when talking with him. We should keep eye contact with our guests from time to time. Listen to the guest's opinions, don't interrupt the guest's speech, and nod your head constantly during the listening to show your respect for the guest. Smile when facing guests, especially when guests criticize us. We must keep smiling. No matter how angry the guests are, our smiles will "put out the fire" and many problems will be solved. Use more polite language, say hello when guests come, send a message when they leave, and apologize when they cause trouble. Don't argue with the guest when you talk to him to explain the problem. Even if the guest is wrong, you should have some patience to explain to him. As long as we keep smiling, we will get unexpected results. In my opinion, only by paying attention to details, starting from small things and starting from bit by bit, will our work be even better.

At work, we will see all kinds of guests coming in and out every day, providing them with different services and solving all kinds of problems. Sometimes work is really tiring, but I feel full and happy. I'm glad that I can be a receptionist. I'm proud of my work. I sincerely love my post. In the future work, I will be a good person and try my best to create my own glory here!

The summary of the reception work at the front desk is over in a blink of an eye. This half month has changed me a lot, and I have learned a lot. When I first entered the society, I encountered many problems and needed to learn interpersonal skills.

On the recommendation of my friend, I came to work in Fiona Fang Express Hotel on time. With enthusiasm for my first job, I took the first job in my life-reception at the front desk. Fiona Fang Express Hotel has 145 rooms. Compared with Zhengzhou, the number of rooms is not bad. For every hotel, the front hall is the core of the whole hotel and should also be the face of the hotel. Therefore, the requirements for staff are relatively high. Especially in front desk reception, image is one aspect, and personal quality is also very important. Personal qualities include language ability, adaptability to people and things, and attitude towards dealing with emergencies. It is the information center of the whole hotel, and most guests get hotel information from here, so the staff must have a good understanding of hotel information. To sum up, you can use the following five items to elaborate:

1, courtesy, etiquette. Including: how to smile, how to provide service for the guests, and the language of the guests in the service.

2. The front desk staff also cooperate and unite because of the cooperation of the floor staff, which is beneficial to the interests of the hotel.

3, the front desk business knowledge training. Mainly the daily workflow, the daily work of the front desk is very complicated, which can be roughly divided into three aspects, namely, check-in and check-in, providing a series of services for guests during their stay in the hotel, including luggage storage and inquiry, and finally checking information and communicating with guests.

4. language. It is forbidden to use local dialects in the usual guest service at the front desk. Why? 1 is disrespectful to the guests. 2. It lowers personal quality and brings bad influence to the hotel. Therefore, it is a basic requirement to use Putonghua at all times.

5. Collect and master relevant local scenic spots and latest information. Most of the guests who come to stay in the hotel come from various cities and abroad, which requires us not only to have a certain grasp of Zhengzhou tourist attractions, but also to have a comprehensive understanding of more scenic spots in Henan Province and even some customs and habits of various countries and nationalities. These are the prerequisites for us to serve our guests better.

Reception at the front desk is a very simple job, but there are still many things to learn. I will try my best to do my job well. Only in this way can I constantly improve and perfect myself. On the other hand, it is interpersonal relationship. The feelings between students in school are sincere, and there are not many interests. However, when entering the society, everything you say and do needs to be considered repeatedly. Of course, I always remind myself to be honest with others, and everyone will be honest with you. I like the feeling of being busy, which can enrich my life and reflect my life value.

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