Ask God to help me solve these two problems. I have a friend who is the director of a hotel. One day, his waiter hid the customer's Maotai quilt.

The guest's wine storage should be retrieved from the wine warehouse and managed by the bartender. Customers should have a cashier's wine storage certificate (in duplicate), one bottle for each bottle, one for the guests, and the guests will receive it with the storage certificate next time.

If it is a guest room, the responsibility lies with the person, and the waiter in charge of the guest room has the responsibility and obligation to ensure the property safety of the guests. This behavior of stealing from inside should be severely punished, not because of its value, but because of its character and morality. As a supervisor, it is necessary to take preventive measures against this kind of bad behavior. In addition to floor service personnel and supervisors, the hotel management must require employees to strictly carry all non-work-related items in and out of the hotel during commuting hours, including bags and handbags. This is not a question of trust or distrust, it is a question of system, and such problems should be severely punished and never tolerated! Is there no staff code in this hotel?