What is the basic development trend of modern hotels?

1, soft packing is more important than hard packing, especially the details of soft packing.

Humanized hotels are no longer just sleeping and eating breakfast, but also have all kinds of humanized services and should be people-oriented.

3 The informatization of customer resources and big data management should be upgraded to overall analysis, analyze customers' interests and hobbies, and provide targeted decoration and services.

Serving five-star service and honor is more important than five-star hardware.

Internationalization may receive a wide range of guests, and the front desk must at least speak Mandarin and English.