A collection of corporate personal year-end summary essays 2021

Looking back on the bitterness and joy of this year at work, the ups and downs of the past year seem to be before my eyes, so it is time to write a summary. The following is the "Comprehensive Personal Year-end Summary Sample Essays for Enterprises 2021" compiled by me for your reference only. You are welcome to read this article. Complete collection of corporate personal year-end summary essays 2021 (1)

I have worked in xx Hotel since I graduated from school. From a room attendant to a front desk attendant, I was promoted to an assistant lobby manager. I learned a lot that is not in books. Knowledge. The following is a summary of my work in 2021:

As the window of the hotel, the front desk is the first impression the hotel gives to guests. First of all, we must adhere to our best image, smile and be full of energy, and use our most beautiful side to greet guests, so that every guest will experience our sincerity and enthusiasm when entering the hotel.

Secondly, pay attention to guest preferences. When a guest enters the hotel, we should take the initiative to say hello. When addressing the guest, if he is a regular guest, he must accurately state the guest's name and position. This is very important. The guest will feel that he is respected. and attention. We also collect information about guests' living habits, personal preferences and other information, and do our best to satisfy guests, so that guests can experience unexpected surprises every time they stay in the hotel.

Third, provide personalized services. When guests go through the formalities, we can pay more attention to the guests and ask more questions about the guests. If they are out-of-town guests, we can explain more about the local customs to them, proactively introduce them to the locations of stations, shopping malls, and scenic spots, ask whether the guests are tired, and quickly After completing the formalities, guests need to wait a few minutes for room inspection when checking out. At this time, do not let the guest stand. Ask the guest to sit down and wait. Take the initiative to ask the guest how his stay was or what opinions he has about the hotel. Don’t make the guest feel Ignored him. Further communication can make guests feel more warm and can also eliminate all kinds of unpleasantness that guests encounter in the hotel.

Finally and most importantly, service with a smile. In the process of communicating with guests, you must pay attention to etiquette and politeness. When talking to guests, it is impolite to lower your head or stare directly at the guest. You should insist on communicating with the guest at intervals. Listen more to the guests' opinions, do not interrupt the guests' speech, and keep nodding while listening to show respect for the guests. We must smile when dealing with guests. Especially when guests criticize us, we must keep smiling. No matter how angry the guests are, our smile will "put out the fire" for the guests, and many problems will be solved. Use polite language, greet guests when they arrive, say goodbye when they leave, and apologize when you trouble them. When talking to the guest to explain the problem, do not argue with the guest. Even if the guest is wrong, you must have a certain amount of patience to explain to him. As long as we keep smiling, we will get unexpected results. I believe that only by paying attention to details, starting from small things, and starting from bits and pieces can our work be better.

At work, I see all kinds of customers coming in and out every day, providing them with different services and solving various problems. Sometimes work is really tiring, but I feel very fulfilled and happy. I am very glad that I can take up the position of the front desk, and I am extremely proud of my work. I sincerely love my position. In my future work, I will make a personal work plan and work hard to create something of my own. Self-brilliance! Complete collection of corporate personal year-end summary essays 2021 (2)

1. Active work

In our work, many of our tasks are non-active, and they are urging us to take one step at a time. It’s not good to work like this. It won’t do any good for you. Employees who are not proactive are not of much use to the company. If we still need urging from our parents and teachers when we are working like we used to study, we don’t know how to take the initiative to work. It will only make our work more and more difficult and unhappy. Why do we feel tired and hard at work? Is it because we don’t know how to take the initiative to work, we only know how to wait, we only know how to escape, and we only have urgent needs. When the time comes, you will work harder and do it well, but if you do things in a hurry, you will never take the initiative to do it well in time. Therefore, it is very important to take the initiative at work. Just like in our lives, being forced and taking the initiative They are two completely different states of mind.

2. Pay attention to work efficiency

When we work in the company, it is necessary to complete the work every day, but when working, we must pay attention to the efficiency of the work, not only to do the work well We also need to do the work quickly. Inefficient work cannot create much value for the company. We mainly create value for the enterprise to realize our own value. Because the economy is developing rapidly, the competition among social enterprises is also very fierce. If we can create value for the company, we will not be able to keep a foothold in the fierce battle. If we cannot keep a foothold, the company will not be able to survive in this soil. It will not be able to survive. In the end, only we will be affected, and we will spend a lot of time and energy. It would be very difficult for us to do a job but fail to get a satisfactory answer. We also don’t want our efforts to not get the results we expect. Work summary, so efficiency is very important when working. Yes, we should pay attention to efficiency when working and speed up the work so that the enterprise has enough power.

3. Learn to think and learn

If we blindly do things at work without thinking, such recklessness is only suitable for being a coolie. Wisdom comes from our thinking. I must think about it at work. When I am working, I often think about how to do my job well, what are the convenient and simple working methods for my work, which tools are better to use at work, etc. We need to think more about these, and of course we need to learn in time when thinking. There are always some people in our work who are always very good at work. These people are worthy of our study and reference. I often think about it after get off work When my colleagues have free time, I ask them some questions and ask for advice, which makes me gain a lot and makes my work more smooth.

4. Find deficiencies and fix them in time

In the process of work, it is inevitable that there will be some problems that are not done well and some mistakes will be made. I will deal with these problems after a week. Integrate and sort out the mistakes I often make and rectify them, and solve these problems in a timely manner. There is no problem at all. Every time I look up the work I have done and find the mistakes and omissions to correct, after a long period of checking and filling the gaps. , let me get closer to doing better at work.

After a year of working on my resume, it has made my job easier and given me the courage to face future challenges. I believe I will do better in the days to come. A collection of corporate personal year-end summary essays 2021 (Wednesday)

In the blink of an eye, 2021 is coming to an end, and my customer service work in xx company will also temporarily come to an end. During this year’s work, I I also experienced the ups and downs of work, and my progress was very rapid. However, with the guidance of the company leaders and the unrelenting help of my colleagues, I have never encountered the idea of ??giving up this job at work. In this year of work, I have benefited a lot. No matter whether it is the ability to talk to people or the patience with customers, it has been improved to a new level. The following is my personal summary of this year:

1. Do my duty and do my job

At the beginning of the year, I came to the company as a customer service , if I am not so adapted to this job, I will first have a good understanding of my work sequence and process, and work hard to complete my own job. I think the road must be walked step by step, and the meal must be eaten bite by bite. I don’t want to achieve it overnight. I will start from the most basic. As long as I can do my job well first, I will think about improving myself. business ability and logical thinking ability. This laid the foundation for my work this year and gave me a broader space for display. This also became a decisive factor in my excellent work performance later.

2. Customer service comes first

The products produced by the company also have sales channels online, and I am the online customer service for the company’s products. As long as there is any problem, All questions will be answered to me as soon as possible. I need to quickly understand what the customer's problem is and then provide a solution in a timely manner. Although the company does not have many online customer service, I don’t have many people to ask for advice. But I will not be willing to settle for the status quo at all because of this. I have learned to seek experience at work and explore slowly by myself.

1. When communicating with customers on the phone, I will never interrupt the customer. I will not start telling him the solution until the customer has fully expressed his thoughts. In fact, in the product It is very easy for problems to occur during purchasing, but they are all minor problems that can lead to misunderstandings.

2. Maintain a good attitude. No matter how aggressive the customer is, I will not talk back to the customer. This is a very unwise choice. At the risk of losing my job, I still have this ideological consciousness. When dealing with customers, if the person you are angry with always serves you with a smile, I think no matter how angry you are, you can finally have a good conversation.

3. The words I use are very tactful. In this year’s work, I have never received a bad review. The reason is that all the customers who have received my service have solved their problems. , I use honorifics in the way I speak, which can make customers feel my sincerity and politeness. Then I used my words as tactfully as possible, so that the customer could feel my deep apology. There was a problem in the purchase process, which caused him to find customer service to solve it. This in itself requires an apology.

I have really grown up a lot this year. Now I can say that I can face all kinds of difficult customers and I can find ways to solve them properly. I believe that I am good at dealing with all kinds of difficult customers. I will perform even better at work next year. A complete collection of corporate personal year-end summary essays 2021 (Thursday)

In the lively atmosphere of the festival, we have ushered in the end of 2021. At this moment, I can’t help but want to ask myself, what have I done in this year? What kind of results have been achieved at work? Is there any progress? Looking back on the work in 2021, I think I still have shortcomings in many aspects. There are many places waiting for me to improve, but from now on The overall work situation is not a big problem, so in 2022, you have to work harder in order to get more rewards.

Our company has achieved a lot of achievements this year, which is inseparable from the decisions of our leaders. It is under the leadership of our superiors that we employees have achieved great results. There is more and more progress coming, so we have to take advantage of this moment at the end of the year to celebrate. The development of an enterprise must be inseparable from outstanding employees. In 2021, under the leadership of all leaders, I completed various tasks and achieved good results. This is mainly because I perform my duties and responsibilities at work, always have a serious and responsible heart, and have no regard for my work. I am not careless or slack at all, so in terms of work efficiency, I am still higher than many colleagues. Perhaps it is because I am an old employee of our company and I am becoming more and more familiar with many aspects of business. So you won't look too overwhelmed when working.

The company has been making progress, and I naturally don’t want to fall behind everyone, so on weekdays I proactively learn work-related knowledge and skills. In addition, I also participate in many The training activities organized inside and outside the company have greatly improved my quality. When I work, I pay attention to efficiency. In order to improve my personal abilities faster, I often ask some outstanding employees and senior employees in the company for advice. Through this kind of learning, my work ability and efficiency can be improved step by step. Improved. Of course, if you want to carry out your work better in the company, you have to perform better. In this year, I was late and absent from work only once. In addition, I also talked with my colleagues around me and colleagues from other departments. They all have good communication, which is of great help to the development of my work. I am willing to provide help to everyone, and everyone is willing to help me solve my difficulties. This kind of working atmosphere is exactly what I yearn for.

In 2022, I will continue to maintain an efficient learning state and strive to make greater progress in my work. Here I also wish that our company can develop more and more. Well, every employee can spend the New Year happily and happily! A complete collection of corporate personal year-end summary essays 2021 (Friday)

2021 is an extremely extraordinary year. This year is my first year out of campus and into society. During this year, under the guidance of the leaders and with the support of various departments, the administrative work has been carried out smoothly.

Therefore, both my personal work ability and ideological quality have made great progress during this year. During this year, the administrative department has completed various tasks assigned by the company's leaders and also improved the company's assessment. system, making efforts to formalize the company. Now let’s make a brief summary of the work of the past year:

1. Based on my own work, the work situation of this year

The main work of this year is divided into three aspects: 1. On the one hand, it is daily administrative work, on the other hand, it is assessment formulation and management, and on the other hand, it is external property and recruitment work.

Daily administrative work mainly includes employee attendance, health management, employee meetings, employee collective activities, office supplies procurement, office equipment maintenance and other matters handled by business personnel. These tasks are basically completed With the approval of the company's leaders, the company's normal office operations are carried out in an orderly manner; there are many changes in the company's system during the year, and the manager is assisted in formulating the assessment system; as for external property and recruitment work, there is relatively little work. During this year, we cooperate with the census, Handle and change accident insurance for business personnel, contact recruiting schools and prepare for recruitment.

2. Some mistakes have occurred in the work, and the reasons must be analyzed and corrected in a timely manner.

There have been some big or small mistakes in the work this year, maybe because I have just graduated and entered the workplace. I have no corresponding experience at work, so I will make some small mistakes in some work, but I will correct them in time every time. I grew up through constant exploration and finally summed up my own experience. I have to think carefully and thoroughly about everything, and I have to experience everything personally. There are also insufficient preparations for some things, which makes the work efficiency not very high. This will be noted and improved in future work. Many mistakes were corrected this year with the help of others, careful guidance from leaders and reminders from colleagues, so I sincerely thank them for their help!

3. Growth at work

In this year’s work, I have continued to explore and accumulate experience. Therefore, both in terms of personal life and work ability, it has been greatly improved. It really taught me a lot and also gave me a good opportunity to exercise my ability in administrative management. .

There are really many people I want to thank here. I will remember everyone’s help and training for me. This will be an indelible part of my growth experience. I have grown a lot in one year, thank you all. Finally, I wish you all a happy new year: smooth work, good health, steady advancement, abundant financial resources, and eternal happiness!