What does a hotel service manager do?

1. Take full responsibility for handling all the affairs of the hotel, and lead all the staff to work hard to achieve all the goals set by the hotel;

second, formulate the hotel management direction and management objectives, including formulating a series of rules and regulations and service operation procedures, specifying the responsibilities of managers and employees at all levels, and supervising their implementation. Set a series of hotel prices, such as room rate, gross profit of catering, etc. Be highly sensitive to all kinds of trends in this industry, make market expansion plans and lead the sales department to carry out comprehensive promotion and sales. Read and analyze the monthly report in detail, check the business progress and the completion of the business plan, and take countermeasures to ensure the smooth operation of the hotel;

Third, establish and improve the organizational system of the hotel, making it rational, streamlined and efficient. Preside over the weekly inspection report of the general manager's office meeting, and give key comments and instructions on relevant issues. Convey the relevant instructions, documents and notices of the government or the board of directors, handle interpersonal relationships well, and coordinate the relationships between departments, so that the hotel has an efficient working system;

fourth, improve various financial systems. Read and analyze the daily and monthly supervision of the financial department to do a good job in cost control and financial budget; Guide financial work; Quarterly financial statements; Check and analyze the monthly business situation; Check the income and expenditure, check the accounts receivable and accounts payable.

5. Regularly patrol public places and the work of various departments, check the service quality issues, and convey the patrol results to relevant departments;

six hotel maintenance work;

7. maintain good relations with people from all walks of life, establish the image of the hotel, and represent the hotel to receive important guests;

VIII. Guide the discipline work, cultivate talents, and improve the service quality and staff quality of the whole hotel;

9. Set an example, care about employees, and make rewards and punishments clear, so that the hotel has a high degree of cohesion, and require employees to complete their jobs with high enthusiasm and responsibility;

1. Important personnel changes in the selection, appointment and dismissal of the deputy general manager and assistant to the general manager of the hotel. Be responsible for the hiring, assessment and department manager of hotel management personnel, decide on the establishment of hotel institutions, staff establishment, rewards and punishments, and promotion.