The air conditioner in the hotel is broken. What should I do as a tour guide?

Learn as much as possible about the specific situation of the guests and the hotel, the reason why the hotel air conditioner is broken, immediately reflect the actual situation to the company, and then appease the guests;

If the hotel cannot be repaired that day, discuss the solution with the hotel manager. It's too late to change hotels. There are so many people in the queue, which is inconvenient.

The hotel explained to the guests. Send some drinks, water and the like to the guests. After the tour guide reports to the company, for example, air conditioning must be guaranteed tomorrow, and food and drinks will be added to everyone at noon tomorrow. The point is to appease the guests, and it doesn't matter if you spend a little money.

When you travel next time, you must check in with your room in advance to know the latest situation of the hotel, so that you won't be so unprepared.