How can I get a refund if I don't want to stay in the hotel I booked online?

First contact the merchant to explain the relevant situation to see if it can be returned, and then contact Ctrip customer service to explain the situation to see if the order can be cancelled. If rejected, call 12305 to explain the relevant situation and defend rights. In general, non-cancellable orders can be cancelled successfully.

Ctrip's hotel booking process is that when users book hotels on OTA platforms such as Ctrip and prepay successfully, OTA will send the order to the hotel, which means that OTA has placed an order at the hotel and will pay the room rate for it. Of course, different hotels and different OTA settlement fees have different cycles. Perhaps OTA will not pay the hotel room rate immediately, but after the order is successful, as long as it is an irrevocable order, OTA needs to pay the hotel room rate, regardless of whether the user finally stays.

Matters needing attention in booking hotels online

1. Online hotel reservations generally include three types: refundable before check-in, refundable within a limited time (that is, how long before check-in) and non-refundable. The specific reservation page should be explained. In order to avoid unnecessary trouble, try to choose a hotel that can get a refund before you check in.

2. After booking in some hotels, users can get a full refund if they are not satisfied within the time allowed by the hotel, but some hotels will charge a handling fee. B&B hotels can't check out in most cases, and even if customers cancel in advance, they won't get a refund. Therefore, customers must consult clearly before booking hotels.