Traditional Culture Encyclopedia - Hotel franchise - Meituan's room doesn't match the picture, the platform paid the money, and the front desk didn't refund the deposit when checking out.

Meituan's room doesn't match the picture, the platform paid the money, and the front desk didn't refund the deposit when checking out.

If the picture of the room you booked in Meituan doesn't match the room you actually stayed in, and the platform has paid the fee, then according to the principle of fairness, the front desk should refund your deposit when you check out.

I suggest you communicate with the person in charge of the hotel first to explain the situation and ask for a refund of the deposit. If the hotel refuses to refund the deposit, the following measures can be taken:

1. Contact the customer service of Meituan again, explain the situation and ask it to intervene.

2. If you paid for the online booking platform, you can complain to the platform and ask for a refund.

If the above methods can't solve the problem, you can complain to the local consumer association or the relevant regulatory authorities.

No matter what measures are taken, it is recommended that you keep relevant evidence, such as reservation confirmation information, room photos, communication records, etc. , in order to provide proof when necessary.