Traditional Culture Encyclopedia - Hotel franchise - Are there any successful appeals against negative reviews of B&Bs?
Are there any successful appeals against negative reviews of B&Bs?
Yes. According to a query on Huashang.com, Huashang.com published a case in which a B&B successfully sued for compensation for malicious negative reviews on January 15, 2023. The defendant Zhang booked a room at the plaintiff's B&B through an online platform and checked in that night. The agreed check-out time was 12 noon the next day. The next day, the defendant failed to check out on time. The plaintiff knocked on the door at 12:10 to remind him. The defendant opened the door to check out at 12:30. During this period, the two parties had a quarrel and broke up. Out of dissatisfaction, the defendant gave the plaintiff an insulting and malicious negative review on the platform. After repeated mediation by the judge, both parties reached an agreement. The defendant compensated the plaintiff 1,000 yuan in court and apologized in writing to the plaintiff. The case was successfully concluded.
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