12 what does it mean to be at the front desk of the hotel?

In this position, 12 hours off for 24 hours means three shifts and two operations.

The front desk of the hotel is closed 24 hours from 12 hours. This working system is usually called "three shifts and two assignments". Specifically, three shifts and two shifts divide employees into three shifts, each shift works 12 hours, and then rests for 24 hours. This working system is to ensure that there are always employees on duty at the front desk of the hotel to meet the needs of guests. At the same time, it also provides enough rest time for employees, ensuring their work efficiency and health.