Hotel oral English listening

Working in a hotel? Listen more. The following is the relevant knowledge I have compiled for your reference!

Article 1

What's your name? May I know your name? what is your name , please? What's your name, please

would you like a cup of tea? Would you like some tea? Would you like some tea? Would you like some tea?

Please come this way. This way, please? This way, please. This way, please?

Don't say yes, of course, yes, and so on. But of course, sir.

* Hey, um, wait a minute. It is also not suitable for use in hotels.

Don't say "I don't know". It's very impolite to answer "I don't know".

You can say, "Just a moment, please. Let me check it for you. " Just a moment, please. I'll confirm it for you and ask someone who can handle it for help.

* For male guests, address them as Mr.; When facing female guests, you are called a lady.

When greeting guests, it's best to say "I'm sorry, SirMs", and don't directly address Mr. or Ms. As for children, you can directly use Excuse me, but you can't directly address boys or girls.

* Look into each other's eyes and show your confidence and sincerity. But it must be noted that staring at each other's eyes is not unreasonable staring at each other.

* When dealing with foreigners who don't know the language, be sure to use gestures and body language more. But be careful when using gestures, because the meaning of gestures is very different in different countries and nationalities.

2. Basic Hotel English

In formal English expressions, basic interrogative sentences can be divided into the following four types:

1. May I? Can you help me? Would you like to? May I?

As long as you understand these four basic sentence patterns, you can cope with most business situations.

1. When you want to do something, just do it.

May I know your name? What's your name, please

What time is your check-out time? What time is your check-out time?

May I see your passport? May I see your passport?

May I know your nationality? May I know your nationality?

You can use couldyou when you trouble a guest.

Can you fill out this form? Can you fill out this form?

Can you write that down? Can you write that down?

Can you draft a fax? Can you draft a fax?

Could you hold the line, please? Could you hold the line, please?

You can use Would you ~ when you ask the guests what they like or do.

Do you want tea or coffee? Do you want tea or coffee?

Do you want to take a taxi? Do you want to take a taxi?

Would you mind sitting here? Would you mind sitting here?

* * You can ask most questions just by adding "Would you like to ~" after the question words.

When do you want to go to Kunshan? When do you want to go to Kunshan?

When do you want to have lunch? When do you want to have lunch?

When do you want to eat? When do you want to eat?

Who do you want to contact? Who do you want to contact?

What kind of room do you prefer? What kind of room do you prefer?

How would you like to settle your bill? How would you like to settle your bill?

How long do you want to stay? How long do you want to stay?

How many tickets do you want to buy? How many tickets do you want to buy?

You can use Shall I ~ or you want I do ~ when giving advice and soliciting opinions.

May I close the curtains? May I close the curtains?

Shall I draw you a map? Shall I draw you a map?

Can I make a reservation for you? Can I make a reservation for you?

Second greeting

Good morning. Use it before noon

Good afternoon. Use from noon to before 6 pm.

Good evening. Used to follow these greetings with sentences after six o'clock in the afternoon, for example:

Good morning, sir. Are you checking out? Good morning, sir. Do you want to check out?

Good afternoon, sir. Welcome to Li Jia Hotel. Good afternoon, sir. Welcome to the Ritz-Carlton Hotel.

Good evening, madam. Can I help you? Good evening, miss. Can I help you?

You can also connect your own hotel name and department name, for example:

Good morning, sir. This is the front desk. Can I help you?

Good morning, sir. This is the front desk. Can I help you? Three answers

1. General answer

I see, sir. I see, sir.

Certainly, sir. Yes, sir.

Please wait a little longer.

Just a moment, please. A moment, please.

Thank you for waiting. Thank you for waiting, sir.

I am sorry to have kept you waiting. I am sorry to have kept you waiting.

Can you wait a little longer? Can you wait a little longer?

When you want to trouble a guest or refuse his request.

When refusing a guest, don't say "no" directly, but be tactful.

I'm afraid I can't do that. Sorry, I'm afraid I can't do that.

Excuse me, sir. Please let me through. Excuse me, sir, please let me through.

apology

If it is your own fault, say "I'm sorry"; If it's the company's fault, say, "We're sorry." .

I'm very sorry for the delay. Sorry for the delay.

I'm very sorry about my income. I'm sorry for the inconvenience.

I want to apologize for this mistake. I apologize for this mistake.

5. Answer when the guest says "thank you".

You're welcome. You're welcome. Thank you, sir. Thank you, sir.

Thank you very much. Thank you very much.

When you give something to a guest, you can say that it is what you want.

Here’s your room key. Here’s your room key.

Here it is. This is your business.

7. When the guests are ready to leave, they can say:

Have a nice day. Have a nice day.

Please enjoy your stay and wish you a pleasant stay.

We hope to see you again soon. Hope to see you again soon.

Thanks for staying with us. Thank you for coming.

8. When the guest's English is difficult to understand.

Don't just giggle or keep saying yes, yes in the face of guests' questions. If you don't understand, ask the guest a question, or say "please wait a moment" to the other person first, and then ask others for help.

What? Excuse me. What did you say?/Sorry? Excuse me. Please say it again. Please say it again.

Can you repeat that? Can you repeat that?

If you are not sure about what the other person said, you can repeat what you don't understand, such as:

Excuse me, sir. Do you mean you lost your room key?

the second

Play a repertoire

The first program is a folk music ensemble, including famous songs such as "Moonlit Night on a Spring River".

I am very excited to attend the Charming China Concert.

I am very excited to attend a typical China concert.

B: The first item is an ensemble of Chinese musical instruments, including "Night of Spring Flowers", "River, Moon" and other famous songs.

I am also very excited. The first program is a folk music ensemble, including famous songs such as "Moonlit Night on a Spring River".

Similar questions:

Moonlit Night on the Spring River is one of the most beautiful tunes I have ever heard.

Moonlit Night on the Spring River is one of the best tunes I have ever heard.

I'm glad you like it. It praised the picturesque scenery of China.

I'm glad you like it. This famous song praises the great rivers and mountains of China.

What else is there?

What other tracks are there?

The moon is reflected in the double pool, which is an erhu solo. Liang Zhu, that's a violin solo. And other popular folk music and songs.

Erhu solo "Two Springs Reflecting the Moon", violin solo "Liangzhu" and other popular folk songs and folk music.

Traditional instrument

How many kinds of traditional musical instruments are there in China?

A: This masterpiece concert of China folk music must be impressive. How many kinds of traditional Chinese musical instruments are there?

China's famous music concert must be wonderful. How many kinds of traditional musical instruments are there in China?

B: I'm not sure, but I'm sure there are at least 300 kinds. They can be divided into several categories: stringed instruments, plucked instruments, licensed instruments and wind instruments.

I don't know the exact number, but I'm sure there are at least 300 kinds, which can be divided into four categories: stringed instruments, plucked instruments, percussion instruments and wind instruments.

Similar questions:

You must be proud of it.

You must be very proud of this.

Yes A China wind instrument called Sheng first spread to Persia and then to Europe.

Yes, a China wind instrument called Sheng first spread to Persia and Europe.

Yes You are right. Take the Dai nationality as an example. Their Taigu is great.

Yes, you are absolutely right. Take the Dai nationality for example, its drums are very unusual.

Oh, the concert has started ... it's really great. What is that musical instrument like a horse's head?

Oh, the concert has already started ... it's really wonderful. What is that musical instrument like a horse's head?

That's the Mongolian horse's head. Its music is quite touching.

Mongolian Ma Touqin used it to play very touching music.

Article

Change seat

Can I change my seat to the front row?

A: Yes. Can I change my seat to the front row?

Yes, can I change my seat to the front row? You see, my eyesight is not good.

B: No problem.

No problem.

Similar questions:

Thank you. Oh, can you tell me the name of the opera again?

Thank you. Uh, can you say the name of the play again?

It's Liang Shanbo and Zhu Yingtai.

It's Liang Zhu

What is it about?

What is the content?

This is a love story. This is a tragedy.

Love story. This is a tragedy.

Oh, I like tragedy.

Ah, I like tragedy.

Find sb

Can you help me find Mike? Brown?

Can you help me find michael brown? It is urgent.

Can you help me find Mike? Brown? It is urgent.

B: No problem. But do you know his seat number?

No problem. But do you know his seat number?

Similar questions:

Yes, it's row 18, 12.

I see. It's 18 row, the number is 12.

All right. Wait a minute. I'll go in and call him.

All right. Just a moment, please. I'll call him in.

Thank you. I really appreciate your help.

Thank you. I really appreciate your help.

I'd love to.

You're welcome.

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