Traditional Culture Encyclopedia - Hotel franchise - Who put forward the motto "The guest is always right"?
Who put forward the motto "The guest is always right"?
The guest is always right, which was put forward by Mr. statler, the father of modern American hotels.
The idea that the guest is always right is to ask the hotel to consider the problem from the standpoint of the guest, give the guest full respect and meet the guest's requirements to the maximum extent. It is embodied in the following four aspects:
(1) Fully understand the needs of the guests.
(2) fully understand the guest's thoughts and mentality.
(3) Fully understand the misunderstanding of the guests.
(4) fully understand the fault of the guests.
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