Domestic service. Laws and suggestions on the final exam. ...

Is this an exam for applying for a hotel job? Please wait patiently and provide an answer later through the answer modification. ...

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Considering that you may be studying, I attach the source of information to my answer, or I can provide more in-depth information for your reference, hoping it will be useful to you. All the websites are in English. If you have any difficulties in understanding them, I am willing to help you solve them by email! In addition, because the test paper is too long, do some first and then add it later.

1.Q 1。 List five (5) reasons for cleaning.

I) increase customer appeal and earn more income.

Ii) Extend the service life of buildings and devices (equipment, decoration, etc.)

Iii) Strengthen hygiene, ensure the healthy life of guests and reduce the incidence of diseases.

Iv) Meet the statutory health requirements

V) reduce the overall maintenance cost.

See/trends/ihc/cleanhotel.html for more information; /top _ stories/articles/how _ clean 03 . ASP； /Guides/article.aspx？ cp-documentid=385246

Q 2。 Explain the purpose of six items on the floor cart.

I) mop for cleaning

Ii) Cleaning broom

Iii) supplement cosmetics

Iv) Laundry bag for dirty clothes

V) Provide new towels and sheets for guest rooms.

Vi) Cleaning products that are easy to clean.

Source:/gifts/8043.html.

Q 3。 List the advantages of two training room attendants.

I) Maintain quality standards and display of specific brands.

Ii) Cultivate social self-confidence, treat guests politely, and sometimes handle unpleasant guests tactfully.

Source:/articles/2005/10/13/302991/rooms-serviced-with-a-smile.html.

Q 4。 Why does the room attendant have to follow the housekeeping procedures?

Maintain quality standards and brand-specific appearance.

Q 5。 Give four examples of safety work that you must do when cleaning rooms.

I) receive training on health and safety guidelines related to cleaning work.

Ii) Know what to do in case of emergency and injury.

Iii) Insist on asking for help when carrying heavy or bulky items.

Iv) Check and report the dangerous situation before cleaning.

Source: pact portable cans, used to clean other items. This is a very effective multifunctional cleaning combination.

2) Electric broom and non-electric sweeper

For quick repair of kitchen or bathroom floor, electric broom and non-electric sweeper are effective. Because of their light weight and portability, these devices are very convenient to use and require little or no setup time. When you can take out your full-size vacuum cleaner and accessories from the closet, you have finished a lot of cleaning work.

3) Handheld vacuum cleaner

It is a challenge to clean stairs safely and conveniently with a full-size vacuum cleaner, so a rope-like hand-held vacuum cleaner with a motor-driven rotating brush roller has become very popular. They work like micro-columns, which can handle stairs and decorate furniture well and quickly take away dust, gravel, pet hair and so on. As easy as blowing off dust. Their prices are so low that most people can afford them.

4) Wet/dry public vacuum

In order to pick up those unexpected wet splashes or clean the flooded floor, the wet/dry vacuum cleaner comes in handy. These are specially designed to safely vacuum a large amount of water or effectively pick up large pieces or a large amount of dirt, without the cost of disposable paper bags. Although they perform well in these special applications, wet/dry utility vacuum cleaners are usually not as powerful as ordinary household vacuum cleaners and do not filter as ordinary household vacuum cleaners.

5) carpet washer and steam (hot water) extractor

Cleaning dirty carpet fibers can be a real challenge, because regular vacuuming can't remove particles adhering to the fibers. Various carpet washers and "steam" (hot water) extractors on the market are used for this purpose. Hot water extractors range from large or small tanks with hoses and nozzles to independent vertical models. Their basic operations include spraying warm water and detergent solution on the carpet to clean the fibers, and then extracting the solution and dirt from the carpet. Some even include rotating or rotating brushes to stir carpets for better cleaning. These are best used to regularly clean lightly polluted carpets. The performance on dirty or heavily stained carpets is the most disappointing.

Source: /yourtype.mv

Short Answer Questions

Question 1.

As the manager of a four-star hotel, describe the three (3) management responsibilities stipulated in the Occupational Health and Safety Law of 2000.

I) safeguard and promote the health, safety and welfare of staff.

Ii) Protecting people from health and safety risks in the workplace

Provide for consultation and cooperation between employers and workers to achieve the objectives of the law.

Ensure that risks are identified, evaluated, eliminated or controlled.

V) Develop and promote community awareness of occupational health and safety issues;

Provide a legislative framework to gradually improve occupational health and safety standards, taking into account new technologies and work practices.

Vii) Protect people from risks arising from the use of equipment (i.e. machines, equipment or appliances).

The above is extracted from the common causes of workplace accidents in hospitals.

The main causes of injuries are still:

Slip, trip and fall on wet or polluted floor.

Manual operation/musculoskeletal injury

Exposure to high temperature or harmful substances (such as hot oil, detergent)

Hit by something (such as a sharp knife or a falling object)

Excerpt from the above

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Question 3.

List five (5) risk groups.

1. Manual handling-lifting heavy objects; Repetitive or forceful action; Work in an awkward posture.

2. Working environment-slipping, tripping and falling, and thermal stress.

3. Equipment protection moving parts; Power supply (such as electricity); Risk of fire or explosion; Noise; Vibration; Radiation; Stability (when equipment is installed or fixed); Use of pressure vessels (such as espresso machines).

4. Heat-heat is a risk when: cooking food; Take food out of the oven, oven, etc. Use hot equipment or steam to make drinks.

5. Current

Reference website: completing the assigned work in a day will often increase the chances of slipping, tripping and falling, leading to ankle injuries. –The control measure is to reduce the workload.

3. The cleaning trolley is full and heavy, and contains too many items-the control measure is to design a trolley with lighter load and stronger function.

4. In a narrow workplace, such as a kitchen with multiple heating devices, there are too many workers, which may lead to burns during busy hours-control measures to reduce the number of workers who appear in the kitchen at the same time to reduce the incidence of burns.

5. Unprofessional cleaning after electrical maintenance, leaving exposed live wires, etc., which may lead to electric shock-control measures, to ensure that the supervisor signs the room where the electrical maintenance is completed, so as to ensure the safety of cleaning staff and other hotel staff.

15 mark

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Attention! Other answers are supplemented later.

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Note: There are several questions about legal provisions, which will vary from country to country or region. I have tried my best to provide websites in different regions for your reference! In the future, this questionnaire should at least indicate the country of origin, so that respondents don't have to waste too much time!

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Question 4.

Discuss the three (3) factors used to evaluate the risk assessment in question 3, such as consequences …

In order to evaluate each risk, among other factors, three factors should be considered:

If it is a new institution, you can refer to industry statistics.

The probability of accidents caused by the risks in the future, especially whether the training materials contain preventive measures.

The more serious the consequences of accidents caused by such risks, the higher the priority for management to eliminate such risks.

Question 5.

You are a chef, and you cut three fingers, causing tendon injury. You can't use your hands correctly and haven't worked for 23 weeks.

A. Are you still eligible for workers' compensation? discuss

B. What is your employer's responsibility in getting you back to work as soon as possible?

A. Because the work-related injury is caused at work, the law of California stipulates that "in addition, the employer must reasonably resettle employees who are known to have physical or mental disabilities, as long as doing so will not cause unnecessary difficulties to the employer."

See: /cat-disability.html

B provide me with appropriate medical services, and may provide me with retraining for different jobs that are more suitable for my changed physical condition.

Websites you may wish to consult:

Compensation:

/Expert/Articles/2006 54 38+0/poci us 02 . aspx

Injured during employment

/Expert/Articles/2006 54 38+0/poci us 02 . aspx

Question 6.

List and describe the purpose of two (2) OHS records that must be kept.

1. Records providing evidence of accident or dangerous situation notification; Purpose:? Support the completion of hazardous incident reports and provide materials for risk assessment.

2. Records related to employee accidents that did not lead to workers' claims; Purpose:? Support accident analysis and investigation and the production of miscellaneous documents, that is, document records.

The following is a fairly complete document about OHS, which is taken from this document (page 5 of 6).

. au/articles/c9/0c032ac9.asp

Maintain OHS records

In this case, measures in line with OHS laws were taken.

Due diligence tests include

Record effective occupational health and safety. S program; An effective OH& plan includes:

Written OHS plan that has been implemented.

Employers who take measures to control or eliminate specific hazards.

Written safety work procedures that workers understand and abide by.

Workers who provide sufficient guidance, training, supervision and discipline for safety work.

The answer comes from: due diligence.

/pdf/common/due _ dil _ check list . pdf

Question 8.

You are staying in a three-star city hotel. When you went out for dinner, your brand-new $800 camera was stolen from your room.

Council of Europe-Convention on the Liability of Hotel Operators for the Property of Their Guests (Paris, entry into force: 1967).

The way he/she dominates. This liability is limited to the equivalent of 3,000 gold francs (article 1 of the annex). However, if the property has been entrusted to the hotelier for safekeeping, or they refuse to accept the property that they are obliged to keep safely, the hotelier's liability is unlimited.

The Convention stipulates that under certain conditions, the parties may limit the liability of hotel operators.

A. Is the hotel responsible for paying for your camera? Give reasons

B. Identify and discuss the behaviors involved in the above events.

C discuss how the hotel will protect itself from such claims in the future.

A. If I don't leave my camera in the hotel, then the hotel in North America is not responsible for me, but it seems that this is not the case in Europe, as long as I can prove that I left my camera in the hotel.

B. According to the Council of Europe Convention, the hotel is responsible for my property.

C the hotel should require all registered guests to leave a list of valuables when checking in.

Question 9.

An employee of a large enterprise received a bomb threat on the phone. As the manager on duty, what procedure should you follow?

The manager on duty should call the police immediately, solicit opinions and tell the guests what to do. Upon receiving the police's suggestion, according to the urgency of the threat, the police should immediately alert the guests. If the threat is considered to be real and extremely threatening, an internal communication alarm should be implemented to ask the tourists to evacuate. Otherwise, a written notice posted in a prominent position is enough.

Question 10.

A guest slipped in the lobby of your hotel, broke her ankle and smashed her laptop. Determine your legal obligations and list procedures to prevent similar incidents from happening again.

According to the following information, the hotel should first determine whether the wet floor is caused by its employees. If it is, the hotel is responsible; if it is not, for example, if a guest walks in the rain with wet shoes, then the hotel is not responsible.

No matter whether the hotel can be proved guilty or not, a sign "Beware of wet floor" should be posted where slipping may occur; Similarly, warning signs should be prominently displayed in other areas that pose potential dangers to tourists.

The following information is taken from:

Hotel debt

/Daily-Law-Encyclopedia/Hotel-Responsibility # Unusual-Case

background

Hotel guests should be aware of some laws, regulations or policies that may affect their stay.

Special attention affects the "hospitality industry" because its facilities are open to the public. For hotels (collectively referred to as "hotel owners" under the laws of many States), the obligation to the public is based on historical considerations, that is, when tired travelers arrive at roadside hotels at night, they cannot be arbitrarily turned away (the roads are full of robbers), or be at the mercy of hotel owners in terms of prices or accommodation conditions. The laws of modern innkeepers are mostly based on the ancient English common law.

Key points to remember

The hotel is not responsible for all accidents or losses in the hotel, nor does it guarantee the absolute safety of every guest.

Hotels have a general obligation of "reasonable care" for the safety and security of their guests.

Hotels have a general obligation to reasonably protect guests from other guests or non-guests

Hotels are obliged to provide reasonable and safe places for their guests. This obligation includes a dual responsibility, either to correct the danger or to warn of its existence. Hotels should not only solve the visible dangers, but also solve the obvious hidden dangers or dangers.

Unless it can be proved that the hotel is "at fault", the hotel will not be responsible for personal or property injuries.

(See the websites listed above for more ...)

Question 1 1

Jimmy Schmidt has been a full-time bartender for six months.

And noticed that near misses and minor accidents often occurred in his work.

Workspace. Design an appropriate form in the space below to record the hazards. This form will be used for future management evaluation and record.

Table title:

Nature of the event

occurrence time

related personnel

location

Summary of losses (if any)

Potential hotel responsibility?

What action has been taken?

Question 12

Discuss the legal obligation of training employees on occupational health and safety in hotel institutions. Including details of when it is necessary to train employees.

As an employer, you have the responsibility to care about your employees and ensure that they

No injuries due to work activities.

You must inform your employees of the responsibilities and requirements stipulated by law.

For the health and safety of your enterprise. When you complete an OHS policy, all employees must receive training.

You should also provide induction training for all new employees before they start work.

Induction training must include information on how you manage it.

Safety and what they should do to work safely.

Source:

/e_preneur

My promise: choose the topic carefully and answer it seriously.

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