The guest said that he had never paid the renewal fee.

Accommodation in the hotel is paid in advance according to the number of days scheduled in advance. What if the guest continues to live, but there is no room payment?

1, reserve a deposit for accommodation.

When a guest checks into a hotel and pays the room fee in advance, he must collect a reservation deposit to compensate for the damage of the hotel goods and the overtime check-in fee. The amount of the reserved deposit depends on the specific situation of the hotel.

2. Check out on time.

The hotel will stipulate the check-out time, which is the daily checkout period. If the guest fails to check out within the specified time, it can be regarded as continued stay.

3. Remind the guest to renew the fee in time.

The guest reserves a deposit, but you must know the cost of renewing the lease according to the amount of the deposit and remind the guest of the cost of renewing the lease.

4. Forced check-out.

If the guest can't be contacted, or the guest continues to check in, but the delivery fee is delayed, and the specified check-out time and renewal time have passed, that is, the deposit reserved by the guest is not enough to pay the renewal fee, you can take compulsory check-out.

5. Report the situation.

There are also regulations for the hotel to check out, which should be implemented in accordance with the hotel regulations, and report the situation in time, with the consent of the superior leader or according to the opinions of the superior leader.

6. Handling of guests' belongings.

If the guest doesn't check out, he must leave the guest's belongings in the room and take good care of them, and there are many people present, such as relevant leaders and security guards, who will also handle and store the guest's belongings.

7. The guest forcibly refused to pay the renewal fee.

Accommodation is a matter of course. If a guest stays and refuses to pay the accommodation fee, he can call the police.