Brief introduction of Shiliupu Hotel in Macau

Hotel star rating: five-star hotel

Hotel Address: Auspicious Basdar, Neigang

Hotel profile:

Shiliupu Resort Hotel is located in the inner harbor city with a long history and culture in Macao, with the bell tower at Pier 0/6 as the center and extending along the coastline of the inner harbor, covering an area of more than 2.3 hectares. The architectural style of Shiliupu is full of Portuguese/Southern European customs, and it blends traditional oriental elements, which fully embodies the characteristics of Chinese and Western cultures in Macao.

After the completion of the whole project, there will be a five-star luxury hotel, a casino and a leisure and entertainment shopping center in Liu Pu. Among them: Liu Pu's restaurants gather all kinds of delicious food, allowing guests to enjoy the world on the dining table. Fu's specialty is Cantonese cuisine, Hokkaido cuisine of Edo Japanese cuisine, Emerald Lamian Noodles steamed buns, handmade Lamian Noodles jiaozi, and Harlan's restaurant, a famous dining hall in Hong Kong headed by famous chef Harlan Goldstein.

Restaurants in Fu Lin Xuan, Edo Japanese Cuisine and Harlan will open in August 2008. The planned entertainment shopping center covers an area of 500,000 square feet and will gather world-famous shops, restaurants and leisure facilities. The center will have a waterfront trail, an open-air restaurant and an outdoor performance venue.

The first phase has opened a two-story casino on February 1 2008. * * * Provide 105 gambling tables and 300 slot machines. The 20th floor hotel has 389 deluxe rooms and 19 VIP deluxe suites, elegant restaurants, fashionable bars, multifunctional meeting rooms and banquet halls, which are suitable for any holiday and business trip. Other supporting facilities include swimming pool, fitness and spa, shopping corridor and comprehensive casino.

Liu Pu, full of strong southern European customs, combines with Sofitel's "Art of Life" to interpret fashion and elegance. Step 1: After choosing a suitable hotel, make a reservation by telephone, online reservation or fax, and report the hotel name, room type and check-in date.

Step 2: After receiving your reservation information, we will confirm it within one hour.

Step 3: After receiving our confirmation, the guest only needs to give the guest's name at the hotel front desk.

Step 4: You need to bring an adult ID card when you check in and pay a certain deposit. 1. Hotel rooms are generally booked until 6 pm on the day of booking, and may be booked until 5 pm on holidays;

2. If the guest is late for other reasons, please call directly to book the room after the reservation is successful. Credit card guarantee or advance payment is needed in special periods such as exhibitions.

Due to seasonal changes, the room price may be inaccurate. Please refer to telephone consultation or final confirmation.

4. Come to your hotel. At this time, you have got the key to the room, so you must keep it safe. If you lose it, you must report it to the hotel front desk as soon as possible to prevent the room from being stolen.

5. Generally, there will be a small safe in the room. You can put your valuables in the safe to prevent them from being lost or stolen.

6, but especially expensive things, it is recommended to carry with you. Especially your own identity documents, you must carry them with you to prevent them from being lost.

The management of Shiliupu Hotel in Macau is divided into four levels:

(1) Attendant operation layer

If a hotel wants to provide high-quality service for its guests, it must be reflected by the service of waiters. Therefore, the waiter's quality, personal image, etiquette, courtesy, language communication ability, adaptability, service skills and service skills are important conditions for the hotel to improve service quality. In short, service personnel should be clear about their responsibilities, service procedures, service quality standards, service skills and theoretical knowledge in accordance with the post responsibility system, and be responsible to the supervisor (foreman).

(2) Supervisory layer

The supervisor (foreman) is mainly responsible for arranging the daily work, supervising the service of the waiters in his team and checking whether their services meet the service quality standards of the hotel at any time. As a supervisor (foreman), you should also assist the waiters in this class to work or provide services at any time. Especially in the peak service period, or in the case of insufficient service personnel, the foreman must personally participate in the service work, so the foreman must have high service skills and service skills, be an example for the waiters in his class, and be the organizer and commander of the service site. Otherwise, he has no right to lead the waiters in this class. The supervisor is responsible to the department manager and the foreman is responsible to the supervisor.

(3) Department management

The department manager is mainly responsible for the division of labor, leadership, command and supervision of the personnel in this department. At the same time, it is also responsible for formulating the work plan of the department, reporting the work of the department to the next higher level, and determining the business policy and service standard of the department in order to obtain the greatest economic benefits. As a department manager, you should not only have the ability to organize and manage training, but also be familiar with the service standards and processes of the department, as well as have practical work experience and certain service skills. The department manager is responsible to the general manager.

(4) the decision-making level of the general manager

The general manager of the hotel is mainly responsible for formulating the business policy of the enterprise, determining and looking for the tourist market and development goals of the hotel, and making decisions on major business issues such as the hotel's business strategy, management means and service quality standards. In addition, we should select and train high-quality managers to guide public relations propaganda and foreign business contacts, and constantly improve the reputation and popularity of the hotel. The general manager is responsible to the board of directors.