How can a hotel reply to a bad review without an elevator?

When hotels respond positively and optimistically to bad reviews and give reasonable explanations or gifts to the content praised by customers, these positive actions can often improve customers' impression of hotels.

Dear guests, thank you for your evaluation of the hotel! We are very satisfied with your experience during your stay in the hotel. Your valuable opinions are particularly important to us, and we will forward them to relevant departments to improve service quality. If you come here next time, I hope you can book this hotel again and give us a chance to make up with you. Look forward to your coming again.