Matters needing attention at the front desk of the hotel

Responsibilities of the receptionist 1 Obey the work arrangement of the front desk foreman and provide first-class reception service for guests in accordance with the prescribed procedures and standards. 2. Seriously do a good job of handover, put forward the unclear places in time, hand over the petty cash shift, and do not collect the accounts if the accounts are unclear. 3. Do a good job in preparing for the handover, carefully check whether the computers, printers, calculators, money detectors, credit card POS machines, business card printing machines, scanners and other equipment work normally, and do a good job in cleaning and maintenance. 4. Master the status and situation of the room, actively and enthusiastically publicize the room, understand the scheduled pre-departure guests and the notice of the meeting and banquet on the same day, confirm the payment method, and ensure the accuracy of check-in and checkout. 5. Quickly and accurately handle the check-in, room extension, room change and check-out procedures for the guests, and take the initiative to explain the house price to the guests when opening the room to avoid misunderstanding. It is necessary to do the guest verification procedures and check-in registration. 6. Accurately and skillfully collect guests' cash and checks, print all kinds of bills for guests, settle accounts for guests in time and accurately, and issue invoices according to the reasonable requirements of guests. 7. Be familiar with the relevant knowledge of the hotel and strictly abide by various systems and operating procedures. 8. According to the room status report sent by the housekeeping department, check it carefully to keep the most accurate room status. 9. Produce and submit various reports. 10. The provisions of "long-term payment and short-term compensation" must be effectively implemented for daily cash income, and mutual compensation is not allowed. 1 1. Effectively implement the foreign exchange management system, do not bring or exchange foreign exchange without permission, and be responsible for supervising employees to abide by the foreign exchange management system. 12. Provide the required information for the guests, and help them to solve various needs in a warm, thoughtful and meticulous manner. 13. Cash and bills received every day must be checked with bills and filled into payment bags according to different currencies and bills. 14. Properly handle guest complaints. If it can't be solved, ask the superior supervisor in time. 15. The reserve fund shall not be put into storage with white stripes. Without approval, operating income shall not be lent to any department or individual in cash. (If the general manager of the hotel can borrow cash at the front desk due to special circumstances, he needs to go through relevant formalities. ) 16. coordinate the relationship between colleagues and serve customers better. 17. When handling credit card and check settlement business, the operating procedures of credit card and check must be strictly followed. 18. Handle all kinds of accounts in strict accordance with the accounting system. Obey the arrangement of the superior supervisor and finish the task seriously. 19. employees should be familiar with the hotel long-stay guest agreement and the contracts of various units, especially the discount and debit agreement. 20. Correctly handle the guest's message, telex, etc. 2 1. sort out the "check-out" guest accounts every day, and report any abnormality in time. 22. Correctly handle the issuance of keys. 23. Strictly abide by the cash and bill management system. 24. Do a good job in getting the key of the valuables safe and recording the entry and exit of the valuables safe. 25. Clean the counter and maintain the terminal. 26. Pay close attention to the lobby and report to the superior supervisor and the security department in time if there is any abnormality. 27. Do a good job in cleaning this position. 28. The computer password shall be properly kept, and one person shall take one bite, and it is not allowed to be used.