The guest took off his shoes and socks and lay down on the sofa to have a rest. Rude. Affect other guests. What should the front desk staff do?

Chapter 1: Hotel reception etiquette training.

Politeness training at hotel reception desk

The training of hotel front desk etiquette means that the front desk staff are the vanguard of the hotel, and they are often the first employees contacted by hotel guests. Therefore, the front desk staff should always be vigilant in their manners, and their every move represents the image and reputation of the hotel. Because the front desk staff is in a high-profile environment, guests can often see the management level of the hotel from the operation of the front desk staff.

Basic etiquette of hotel front desk

Uniforms should be completely clean and fit, and dirty or wrinkled clothes are not allowed.

Male employees' hair should not be greasy and scalp, and should not be too long (the length stipulated by the hotel). Female employees' hair should be neatly combed and tied, and they should not wear exaggerated hair accessories, only thin and generous hair accessories, and their hair should not cover their eyes or face.

Male employees must not grow beards, their faces should be fresh and pleasant, and their breath should be fresh. Female employees are not allowed to wear too much rouge gouache, but should only be slightly decorated, lightly swept and lightly painted with lipstick and rouge.

Male employees are not allowed to keep their nails, and their nails should be clean, so they can't hide dirty things. Female employees are not allowed to keep their nails too long, and it is not advisable to wear bright red nail polish. Nail polish can only be light.

Male employees should keep clean shoes and socks and polished shoes before going to work every day. Female employees should also keep clean shoes and socks. They shouldn't wear colored socks. They should wear the color of socks stipulated by the hotel and polish their shoes before going to work every day.

Male employees should keep their body fragrance fresh and free from peculiar smell; Female employees are not allowed to use strong perfume (perfume). The appearance and courtesy of the front desk staff in the hotel

At work, always with a natural smile, showing an amiable attitude, can make guests feel easy to approach. Do not make small gestures (always mature and steady), cover your mouth when yawning, and do not scratch your nose, dig your ears, pick your teeth and other indecent actions.