If six people suddenly appear in a hotel, what will the assistant manager do?

According to the daily management experience, if six people suddenly appear in the hotel lobby, the assistant lobby manager will generally take the following measures according to the situation:

1. Confirm identity: The assistant manager will communicate with these people first to confirm their identity and purpose. This helps to prevent illegal activities or potential security problems.

2. Help: If these people are hotel customers or have legitimate reasons to stay in the lobby, the assistant manager of the lobby will try his best to provide necessary help and services to ensure their satisfaction.

3. Solve problems: If these people have any problems or complaints, the assistant manager will solve them as soon as possible and provide appropriate solutions. This helps to maintain the reputation and customer relationship of the hotel.

4. Coordinator: If these people cause unnecessary interference or disturb other guests in the lobby, the assistant manager of the lobby will cooperate with other employees and try his best to calm down the situation and maintain order.

It should be noted that the above measures are just routine measures, and the specific situation may be different due to factors such as hotel scale, policies and local laws. The actual treatment may also depend on the specific regulations and management strategies of the hotel. Therefore, the assistant manager should handle such situations flexibly according to the actual situation.