Front desk personal work summary

Summary is a written material that reviews and analyzes the performance of study, work and life during a specific period of time. It can help us find patterns in study and work, so that we can Write a summary for yourself. So what should we pay attention to in the summary? The following are 6 personal work summaries of the front desk that I compiled. They are for reference only. Let’s take a look. Front desk personal work summary 1

Time always flies by. During the three months of working in the company, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the working environment and the new job of the front desk. position, conscientiously performed their job responsibilities, and worked hard to complete various tasks. The study and work situation in the past three months are summarized as follows:

1. Work content

In these three months, I used methods such as watching, asking, and learning, I have a preliminary understanding of the specific business knowledge of the company's front desk clerk. First, summarize all my specific work contents:

1. Responsible for answering and transferring calls at the front desk, doing a good job, carefully recording important matters and communicating them to relevant personnel without omissions or delays;

2. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service standards, and maintain good etiquette and courtesy;

3. Responsible for the sanitation and cleanliness of the company's front lobby and tables and chairs Place them and keep them neat and clean;

4. Send documents to leaders at all levels, sign and receive documents, send and receive newspapers and periodicals;

5. Print and copy office documents, send and receive faxes, and make office documents Forms, etc.;

6. Contact the company’s project department personnel and send and receive internal company documents;

7. Other tasks arranged by the leader for delivery.

2. Work harvest and experience

(1) Learn in practice and strive to adapt to work. This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operating model and work processes. Thanks to the patient guidance and help of my leaders and colleagues, I was able to learn in a short period of time. During this time, I became familiar with the work content of the front desk and the functions of various departments of the company. It also allowed me to quickly complete the transition from student to staff.

It is said that the front desk is the window for the company’s external image. In just three months, I have gained a new understanding and understanding of this sentence. When receiving guests from the company, I must greet them with courtesy, answer and transfer phone calls in a kind manner, handle daily affairs in the office building carefully, and treat my colleagues with humility and sincerity...Everything makes me learn at work, and I am learning. progress and benefit a lot.

(2) Learn the company’s corporate culture and improve yourself. Only when I joined the Sino-Great Wall Group did I truly understand the connotation of the ten words "diligence, professionalism, confidence, vitality and innovation". I felt this culture from the dedication of leaders and colleagues. In such a good working atmosphere , I will also use these ten words as a guideline to ask myself to devote myself to work with a positive and optimistic work attitude, do my job well, discover deficiencies in the work in a timely manner, communicate with the department in a timely manner, and listen carefully Listen to the opinions of leaders and colleagues, strive to do a good job, and be a qualified and competent employee. This has always been the goal and direction of future work efforts.

(3) Expand your knowledge and constantly improve yourself. Three months of work also gave me a sense of crisis. During my work, I will receive some information and more professional calls from clients, so relying solely on the knowledge I have now and my understanding of the company is not enough. I want to work in the future. You should also constantly recharge yourself, broaden your knowledge, and reduce gaps and mistakes in your work. When I first enter the workplace, it is inevitable that I will make some small mistakes that need to be corrected by my leaders; but as a lesson from the past and a teacher from the future, these experiences have also made me mature and consider more comprehensively when dealing with various problems to prevent similar mistakes from happening. .

3. Future Plans

During this period of work, I have learned a lot and gained a lot of insights. I am very grateful to the company leaders and colleagues for their concern and help. Seeing the company I am deeply proud of the rapid development of the company. In the future work, I will work hard to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in new learning, and do a good job with a humble attitude and full enthusiasm. My own job is to give full play to my potential and contribute to the construction and development of the company! Front Desk Personal Work Summary 2

Looking back on the past year, all staff in our department, under the leadership of the company, conscientiously implemented the policy of "safety first, prevention first" and firmly established the concept of "people-oriented" and " With the view that "responsibility is heavier than Mount Tai", we always adhere to the working principle of "clear goals and tasks, assigning functional responsibilities to people, implementing systems in place, and ensuring supervision and assessment", which effectively promotes the stable operation of the production system and strives to create a "safety first" for the enterprise. , clean production, energy saving and consumption reduction, and building a harmonious public opinion atmosphere. The main work of the past year is summarized as follows:

1. Safety work

1. Pay close attention to safety training and education, and strive to improve the quality of employees.

The principle of safety first and prevention first is the magic weapon to eliminate and reduce accidents. Improving the quality of employees is the most effective way to eliminate people's unsafe behaviors. Over the past year, my class has been focusing on employees from time to time to learn: "Safety management systems, chemical production bans, safety protection knowledge, emergency rescue and the correct use of protective equipment, etc. Every time the training personnel participate in the training, they are very enthusiastic. At the same time, the department also provides training for employees at different times. New employees of the factory received department-level safety education for half a month to ensure the quality of the third-level safety education for new employees. In daily work, documents from relevant functional departments are forwarded in a timely manner, and each unit is required to arrange time reasonably to organize its employees to work diligently. Study.

2. Carry out a comprehensive investigation of hidden dangers to ensure that safety facilities and fire protection facilities are in good condition.

The investigation and rectification of hidden dangers has been one of the focuses of safety management work throughout the year. Department personnel overcame difficulties and persisted in carrying out daily inspections and weekly joint inspections, adding fire extinguishers to each unit, replacing fire extinguishers, distributing water guns, fire hoses, replacing gas masks and canisters, and rectifying the identified hidden dangers. and assessment.

3. Strengthen the safety management of the maintenance site

Over the past year, the repair and maintenance work of the production operation facilities has been carried out every day, especially the annual overhaul was carried out in August. To ensure the safety of maintenance, our department does its best, insists on going deep into the site, and proactively formulates maintenance protection measures for each maintenance point. It ensures that there are safety officers for every project, insists on using data to speak, and comprehensively guarantees the safety of on-site fires, towers, and intrusions. Tanks, combustible gas pipelines and gas pipe joints and other large and small maintenance tasks were carried out smoothly

2. Environmental protection work

Over the past year, while ensuring safe and stable production, we have also Actively focus on energy conservation and emission reduction, and strive to create a resource-saving and environmentally friendly enterprise. Chemical plants will actively explore new methods and new measures for effective governance based on existing production equipment conditions, and realize the transformation from end-of-line governance to front-end control. The excessive discharge of key pollution sources in the system has been treated accordingly according to local conditions, which has achieved certain results and alleviated the pressure on environmental protection. 1. The desalted water regeneration waste liquid neutralization tank was expanded and put into operation to stabilize the PH value of the discharged wastewater. p>

2. In order to solve the problem of large consumption of fresh water, through multiple inspections and confirmations, the problems with the fresh water used in each district were rectified, so that the amount of fresh water can be saved a lot.

3. .Actively treat sewage and recycle the decanted water with high styrene content in the 400# area to achieve energy saving, emission reduction and efficiency improvement. The COD has been basically stable from the original exceeding the target.

　4. .Strengthen internal management to ensure that pollutants remain stable. We will continue to strengthen the supervision of strict discharge regulations for all dilutions throughout the plant to avoid large fluctuations in pollutant content. We will continue to strengthen the centralized recovery and treatment of residues and waste liquids in each analysis room, and use all means to reduce pollution.

5. Store different types of glue clearly.

3. Production work

1. Timely production. Inspection, simple inspection of equipment, and good labor discipline.

2. In June of this year, the production workshop suffered a power outage for more than an hour due to reasons outside the factory, and only half an hour's notice was given in advance. The impact on production can be imagined. After the manager and employees worked overtime, Braving the rain, we tried our best to save production. Although some products were unqualified due to too little preparation time, a large number of qualified products were still saved with the joint efforts of everyone.

In March, due to external steam supply interruption, our production workshop stopped operating for minor maintenance.

Our company will undergo a major overhaul in April and August. Our department staff are braving the scorching heat and working overtime to complete the overhaul within the planned time.

5. During the start-up of the device in September this year, we encountered unprecedented difficulties. The products produced in our workshop were abnormal, the response intensity was not enough, and various indicators were not up to standard. Under the supervision of the manager and various employees** * With joint efforts, we checked for abnormalities and replaced raw materials with abnormal data, and finally made the products reach high-quality products.

In June and November, our department held a filter disassembly competition. Each team actively participated in the activities held by the department and learned a lot from the activities.

Four Imperfections

At the end of November, our department conducted an emergency plan drill for the factory’s second hazardous chemical leakage accident. The manager and Mr. Li made a profound Summarize and point out and correct shortcomings in the exercise in a targeted manner.

1. Although the production sewage has improved significantly, it still needs improvement. 2. Although no major safety accidents have occurred, minor injuries still occur.

3. Although labor discipline is extremely poor Most comply, but there are still a few cases where it happens.

Five Summary

In 20xx, at work, there was joy, sadness, laughter, and crying.

Although we did a lot of work and achieved gratifying results in 20xx, there are still certain gaps in our work. First, some employees still have outdated ideas and concepts, are slow to change, have low work initiative, and lack enterprising spirit, awareness of danger, and awareness of competition. Secondly, the comprehensive quality of individual employees needs to be improved, and the company's professional and technical talents are in short supply. . Third, although there is a lot of employee training, it is still a mere formality. Fourth, communication, coordination and cooperation between departments are poor, resulting in work disconnection, low efficiency and poor quality. The above-mentioned gaps that exist need to be continuously summarized, improved and perfected in our work. Front desk personal work summary Part 3

Time flies, and the new year is ushered in unknowingly. In the past _____ years, with the care and help of hotel leaders and colleagues, I have successfully completed the corresponding work. Now I will make a summary of the work in _____ years.

1. Front Desk Reception

I am engaged in reception work at the hotel. The receptionist is the first person to show the image of the hotel. At work, I strictly follow the hotel's requirements and wear work clothes. , treat every visiting customer enthusiastically, and guide them to the relevant offices, which provides convenience for leaders and customers.

2. Conference reception

I have participated in the reception of many large-scale conferences. In such external conferences, the venue was arranged in strict accordance with the high standards of conference needs, actively coordinated hotel-related matters, and Provide good service during the meeting. In this process, I learned more knowledge about how to treat people, service gifts and other related knowledge, and accumulated a lot of experience. Reasonably arrange meeting rooms according to the needs of each department to avoid meeting conflicts, and pay attention to relevant registration, hygiene maintenance of meeting rooms, and aftermath inspection of public items, so as to provide better services to department personnel. When the headquarters meeting is held, the video system is turned on on time half an hour in advance as required by the notice to ensure that the meeting is connected on time. There is no meeting delay this year.

3. Expense reimbursement and contract entry work

In this regard, we strictly follow the hotel's requirements. We collect reimbursement documents on Monday, sign them with the leader on Tuesday, enter them into the ERP system, and complete the registration. Work.

IV. Comprehensive affairs work

Later, due to department personnel changes, I was transferred to the office and engaged in public security inquiries, external document signing, trade unions, office supplies, canteen management, etc.

Later, he took over the work of information collection and compilation, meeting minutes, China Unicom Window, and administrative database management. We should do a good job of registering and warehousing small fixed assets such as laptops and desktops, contact the maintenance outlets in a timely manner to perform computer maintenance and repairs, strengthen communication with them, and ask for backup machines to avoid delaying normal work.

5. Shortcomings in work

Insufficient initiative in work, less communication with leaders, and insufficient consideration and detail when encountering problems. Lack of writing skills, and failure to grasp hotel information highlights in a timely manner during the information submission process, resulting in low information quantity and quality, affecting the hotel's information ranking.

6. Next year’s work plan

Strengthen self-study, combine the actual situation of the General Department, consider more details, follow the leadership’s intentions, coordinate internal and external relations, and solve problems for the leaders. Actively learn from the conference reception experience of other hotels and hotels to improve the reception level and enhance the hotel's image. We should do a good job in trade union work, launch meaningful activities, strengthen communication and exchanges, and continue the "Trade Union Warmth" activity. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-price dining environment.

In the new year, I will sum up experience, overcome shortcomings, strengthen learning, and contribute my own modest efforts to the development and growth of the hotel. Front Desk Personal Work Summary Part 4

As time goes by, I continue to grow at work. Under the leadership of the person in charge of the company, I correct mistakes, continue to learn and improve myself, and with the assistance of colleagues, I successfully complete the work. Now I will summarize the work of the year.

1. Do your own work well

I regard work as the focus, and all my work is based on this. I will make good work arrangements every day, not only to improve my abilities, but also to It does not violate the company's regulations. As a front desk clerk, I will sort out some serial numbers and materials, and do all the work that needs to be done. I will also work part-time as a technician to make brochures for the department, which will improve my work ability every day. Continuously improve your work, continue to make progress and develop, put your work first every time, go to and from get off work on time, complete tasks on time, never default on work, stick to your position when you get to the next level, and work hard to do your own thing, even if Even if the road ahead is difficult, we will continue to walk forward. Don't be a person who escapes, but be a responsible and capable person.

2. Obey the leadership arrangements

I have always obeyed the arrangements of the company leaders seriously, put the leadership arrangements first, did my job conscientiously, and worked hard to complete the mission. Since I have come to my post, I have to do a good job. The leader trusts me to teach me the work. I must give the leader a satisfactory answer. I feel that it will not delay the leader's work and ensure that the work is completed as soon as possible. I will work hard to complete it every day. The work tasks ensure that the work can go smoothly, keep moving forward, and develop continuously. I insist on working hard to make progress and abide by the leadership's arrangements. Whether it is the adjustment of the position or other arrangements, I will obey the leadership's arrangements. I will never question and do my best as an employee. point.

3. Learning and progress

When you come to the job, your ability is insufficient. If you want to quickly integrate into the work, you need to learn, continue to learn and progress, and constantly strengthen your work. Make sure that you grow and progress at work, and at the same time ask other colleagues and leaders for advice. When you encounter problems, solve them. If you encounter difficulties, solve them yourself first. If you can't solve them yourself, you will learn from others, do the work well, and get things done. You will let go only when you are ready, rather than asking questions at every turn. Everyone's time is limited, and you can only do your job well. You will find study tasks for yourself every day. If the company has arrangements, you will follow the company's arrangements. When you are a human being, I will not rely on the company. Self-study is the key to growth. Every time I choose to work alone after get off work to improve my knowledge reserve. If there is any shortcoming, I will solve the problem first. Improve your work ability and ensure that you never make mistakes again.

IV. Correct work mentality

It is not credible to be passive at work, so I will adjust my mentality in time. When I feel too stressed, I will pass it after the second half. Exercise to relax yourself and adjust your view of work. You will not give up work because of setbacks at work, nor will you stop working because work is not easy to do. Always put work first and put yourself first. Do your work well, complete your work, ensure that you can work actively every time you go to work, and release the negative emotions at work.

Through continuous hard work and persistence, my abilities have been improved and optimized, and my work has been greatly strengthened. I will complete my tasks on time and be a qualified front desk clerk. Front Desk Personal Work Summary Part 5

Learn in practice and strive to adapt to work. As a newcomer to the clerk's job, when I first joined the company, I was very unfamiliar with the company's operating model and work processes. Thanks to the patient guidance and help of my leaders and colleagues, I became familiar with the front desk work in a short period of time. The content also includes the functions of each department of the company. It is said that the front desk is the window of the company's external image. Every word and deed represents the company. Guests who receive the company's visits must be greeted with courtesy, answer and transfer calls must be kind, handle daily affairs of the office building carefully, and treat colleagues Be open-minded and sincere, etc. . .

Main tasks:

1. Complete the tasks assigned by the department:

The following: Make restaurant usage reports twice a month (once every half month) ) Check and report to the restaurant team leader; make statistics on paper usage and phone records at the beginning of each month and submit them to the corporate management supervisor to keep a report, and try to save company resources; prepare SF Express and STO Express shipping and miscellaneous expense reimbursement forms every month and submit them to the finance department Department reimbursement; and registration of office building mineral water (barrels and bottles), office equipment materials (paper, ribbons and ink cartridges) pick-up lists.

2. Complete daily tasks within the normal scope of jurisdiction:

The following: replace the ribbon of the fax machine, spare copier, and printer paper; handle the fax machine, copier, and printer Problems with cassettes and paper jams; daily registration of paper usage and outgoing call records; replacement of drinking mineral water; and portal management of corridors and sample viewing rooms on the first floor.

3. Message processing and work records:

The following: filter incoming calls and transfer received information to the required departments in a timely manner; pay attention to the fax content and transfer it to superiors in a timely manner; and record correspondence with suppliers and the contact information of frequently used contacts, so that you can see the required information at a glance.

4. Notify and receive visiting guests;

Following: put tissues and mineral water in the reception room for backup in advance. When you see the guest, stand up and greet the guest with a smile, and guide the guest to where he is. If you need a place to wait for contact, hand over mineral water or tea to the reception in a timely manner, and resolutely ensure that you will not get off work before the guests leave. If there are unexpected visitors during the break or if any department needs help, they will arrive as soon as possible to receive help. and assist with recruitment matters. Front Desk Personal Work Summary Part 6

The busy 20xx year is about to pass. Looking back at the work of the Customer Service Department over the past year, I feel deeply. Over the past year, with the care and support of leaders at all levels of the company and the active efforts and cooperation of all staff in the customer service department, the customer service department has gradually matured in discovery, solution, and summary, and has achieved certain results.

1. Improve service quality and standardize front desk services

No matter what problems we encounter in daily work, we can do all the work without shirk and take responsibility to the end. Regardless of whether matters belong to this position, we must track and implement them to ensure the continuity of all the company's work, so that the work can be carried out in a healthy state, which greatly improves our work efficiency and service quality. We train the front desk. After the training, assessments were conducted in the form of written tests and daily inspections, and a service slogan was proposed at the front desk every week, such as "Smile, Greetings, Standards", etc. We carry out rewards and punishments based on our usual performance until the end of the month, which has greatly improved the service at the front desk and has been recognized by the majority of owners.

2. Standardize the service process and move towards professionalization of property management

Property management is no longer satisfied with the status quo of being on the edge, but is moving towards specialization, procedure and standardization. direction.

In the daily management of the park, we strictly control and strengthen inspections. If we find illegal operations and decorations in the park, we start from the perspective of management services, persuade them in good faith, and stop them in a timely manner. We also communicate with the company's legal advisor and formulate corresponding policies. Rectification measures, such as building a small attic privately and installing an external balcony cover, once discovered, we will immediately issue a rectification notice and order them to rectify immediately.

3. Change functions and establish a commission system

In the past, the customer service department did not pay enough attention to the charging work. There was no full-time charging staff. The building administrator collected part-time fees, and only on Saturdays and Sundays. The collection is done every day, causing the building manager to put inspection first and charging second. This way the building manager has no pressure. It doesn't matter whether he charges more or less, or even whether he charges or not, which seriously affects the charging rate. . Therefore, starting from the second quarter of this year, we began to reform, canceling building administrators, setting up full-time toll collectors, directly linking wages and charging rates, establishing an incentive mechanism, and dismissing building administrators who are not adaptable to the reform. The recruitment of full-time toll collectors has been proven effective through reforms.

IV. Strengthen training and improve business level

The property management industry is an industry with an imperfect legal system and involves a wide range of areas. Professional knowledge is very important for property managers. However, the theory of property management is still immature and there is a lack of experience in practice. The market environment is gradually taking shape, and it will take a long time to get on the right track. These objective conditions determine that we practitioners need to continue to learn. Learning the laws, regulations and trends of the industry is very beneficial to doing our work well.

Next year will be a brand new year. With the continuous improvement of our service quality and the gradual improvement of community supporting facilities, xx Property Company will move towards higher and stronger goals. All employees of the customer service department will also We will continue to maintain a high enthusiasm for work, welcome the new year with a fuller spirit, and work together to write a new and glorious page for xx Property Company!