What is the reason for the hornet's nest to forcibly return the order?

Some netizens reported on the black cat complaint platform that they booked the hotel for 6 nights on the evening of July 12 and paid 7478 yuan. After the netizen pays, the Mawei order interface prompts you to confirm whether the order is successful before 10 the next morning. A few minutes later, the netizen received the message of successful booking on the cellular APP, but did not receive the email prompt. The reason for the mandatory refund of mobile phone service is to let Jintou Bian Xiao answer your questions!

By 8: 30 pm the next day, the netizen had not received the confirmation email, so he took the initiative to contact the cellular APP to make a phone call. The answer was that the reservation was unsuccessful and the inventory was insufficient.

After that, the netizen went to the order page and found that his order was unilaterally cancelled by default. However, when the netizen returned to the hotel reservation interface again, he found that the price of the hotel had also increased. If they book it again, the cost of six nights will exceed 26,000 yuan, which is nearly 20,000 yuan higher than before.

July 17 Black Cat complained that Jiangsu Station contacted the complaining netizens. The netizen said that the most dissatisfied thing was that the mobile phone didn't reply before 10 the next day, and the netizen missed the opportunity to book other hotels.

In the complaint, the netizen raised another question. If the inventory is insufficient, why can you make an appointment after the price increase, and there is a situation of defrauding consumers? On this issue, lawyer Xia Jingying of Beijing Guoshun Law Firm believes that from the facts we know now, it is uncertain whether fraud is established. The reason is that the cellular platform, the supplier, the cellular platform and the supplier * * * are the same planner, and the inventory is insufficient.

As of July 22nd, 18, the case was still unresolved on the black cat complaint platform.

It's the peak of summer tourism. What should consumers pay attention to when booking air tickets, hotels and other services through various platforms? Lawyer Xia Jingying also gave some tips. When using the network platform, users should first understand the services provided by the platform, specific service content, service scope, responsibility distribution, risk warning and so on. We have a service agreement, which needs to be read and agreed. However, some platforms are set to agree by default, which leads us to click OK directly.