The epidemic has led to the widespread use of "contactless service". What are the disadvantages of this service?

The epidemic has also led to the development of many new lifestyles or service methods. Contactless service? Is one of them. Contactless service refers to providing services to customers without face-to-face contact, such as hotel takeout, which is delivered to the door of every room through intelligent robots; There is also a take-out of the US group, and you can choose to leave it downstairs or at the door and then leave. Therefore, non-contact service can actually reduce the contact between people and reduce the risk of epidemic spread, but this service method also has some disadvantages.

First of all, contactless service means that there is no face-to-face communication between service providers and customers. Then, if there are some personalized service requirements or product problems that you want to feedback, you can't get a timely reply. So this has caused an obstacle to information communication between service providers and consumers. Previous research has also suggested that people abroad prefer to use email communication, and send emails when they have questions and wait for a reply. But what China people prefer is to solve it as soon as possible, including face-to-face communication or telephone communication, which are their preferred ways. Therefore, contactless distribution cuts off this communication channel between service providers and customers.

in addition, it is difficult to determine the responsibility if there is a problem in the handover process where both parties are not present. For example, after the delivery process, the merchant has reached the contactless service point and put down the goods. However, the customer found the goods damaged after receiving them. I don't know if it was because there was a problem during the delivery, or when it was placed in the middle point, or because the customer accidentally damaged the goods after receiving them and then blamed it on the merchants. Therefore, if there is no face-to-face inspection on the way to re-delivery, if there is a dispute in the middle, it is more difficult to determine the responsibility.

Finally, because the non-contact service reduces the communication and exchange between people, it also reduces the warmth and temperature between people. If it is communication between people, it can convey more goodwill or provide personalized service, which can be adjusted according to the needs of customers. However, if they are all non-contact service methods, they are all coldly facing the goods, which may reduce the communication between people.

to sum up, I think the contactless service has obstacles in feedback communication, secondly, it is difficult to determine the responsibility if there are problems with the goods, and finally, there is less warmth between people. However, under the current epidemic situation, contactless service is undoubtedly a better service mode, which can ensure the safety of both parties.