How can we do a good job of service?

Question 1: How to do a good job in the service industry? The service industry must first learn the minimum etiquette and courtesy. What the service industry needs is thick skin, sweet mouth, attitude problem, smile, walking posture and service language. These are all compulsory subjects. The service industry has a lot of room for improvement. As long as you have the ability, as long as you can convince the public, you can at least be more relaxed in the service industry and have more opportunities to be a white-collar worker than in other industries. Service industry, as its name implies, is to work hard on service. Services: pre-sale, in-sale and after-sale sales: from inquiry to payment, it is necessary to explain the product introduction such as the efficacy of goods to customers in detail with a smile, which involves many skills, and it is not realistic to list them one by one. The only way to say it is to smile at the service, introduce it in detail, and don't be bored. -Summary: The service industry is mainly service. Smiling is the most basic service. Etiquette and dress are also very important, as well as tone and intonation. If you are doing business, in addition to the above, you should also pay attention to the rationality and humanization of sales model and commodity placement, and don't let customers get lost. At the same time, you should have the following qualities: six abilities: 1, communication skills. In order to understand the interaction of employees within the organization and listen to the voices of employees, a manager needs to have good communication skills, among which listening is the most important. Only in this way can subordinates not alienate themselves from Germany or dare to put forward constructive suggestions and requirements. Managers can also know whether their communication skills are successful through their subordinates' sense of identity, understanding and * * *. 2. Coordination ability. Managers should be sensitive to the emotions of their subordinates and establish channels for persuasion and venting. Don't wait until the opposition deepens and the contradictions expand before rushing to deal with them. In addition, managers should resolutely solve serious conflicts or contradictory events that may expand the opposite. Even when the situation is unclear, we should take immediate measures to cool down and use appropriate and effective strategies to resolve conflicts immediately after we understand the situation. As long as we master the preemptive right and the initiative to eliminate contradictions, any form of opposition can be easily solved. 3. Planning and integration ability. Managers' planning ability focuses not on short-term strategic planning, but on long-term planning. In other words, a good manager must have a vision, have a vision, can't see the present but can't see the future, and let employees know the company's vision in time, so as not to let employees lose their way. Especially in decision-making and planning, we should properly use the integration ability, effectively use the wisdom of subordinates and existing resources, and avoid manpower waste. 4, decision-making and execution ability. In the democratic era, although there are many things suitable for collective decision-making, managers often have to make independent decisions, including allocating work, coordinating manpower and solving employee disputes. This often tests the decision-making ability of managers. 5. Training ability. Managers must be eager to have a strong work team, therefore, cultivating outstanding talents has become an important task for managers. The management skills that managers need are: 1. Technical skills Technical skills refer to the understanding and proficiency of a special activity, especially activities involving methods, processes, procedures or technologies. Including professional knowledge, analytical ability within the professional scope and the ability to flexibly use the professional tools and skills. Technical skills are mainly related to things (processes or tangible objects). 2. Personnel skills Personnel skills refer to a person's administrative ability to work effectively as a team member, to establish cooperative efforts in the team he leads, that is, cooperation and teamwork, to create a good atmosphere, and to enable employees to freely express their personal views without scruple. Managers' personnel skills refer to the leadership, motivation and communication skills that managers should have to accomplish organizational goals. 3, ideological skills 4, design skills Design skills refer to the ability to solve problems in various ways that are beneficial to the interests of the organization. Top managers, in particular, should not only find problems, but also have the ability to find practical solutions to them like excellent designers. If managers can only see the existence of problems and people with problems, they are unqualified managers. Managers must also have the ability to find feasible solutions according to the current situation. The relative importance of these skills to managers at different management levels is different. The importance of technical skills and personnel skills varies from person to person ... according to the organizational level of managers >>

Question 2: How can we provide the best service? First of all, the waiter should smile, be patient and considerate of the customers, and have a good service attitude, so as to answer questions! ! ! ! !

Question 3: How to do a good job in the service industry? 20 minutes for the sake of customers, providing high-end services, professional and caring, exquisite and noble.

Question 4: How can we do a good job of service seriously, enthusiastically and honestly? In a word, we should be human. Nowadays, many people in the world only know that cheating, cheating and hype are all chicken ribs. ......

Question 5: How can we provide better service? I don't know what kind of service you do, but no matter what you do, as long as you are diligent, think more and do it with your heart, you will do it well. Good luck.

Question 6: How to make a good server? Whether shopping or eating, the most important thing for human beings is to get inner satisfaction. If you satisfy his heart, he will be happy, which also shows that you are a good server. To do this, we must think from each other's point of view. For example, if you are a waiter in a restaurant, what consumers want most is that the food is delicious and the service is in place. He must enjoy the quality service when spending money. You can't control the quality of food, but you can start with the details, such as handing towels, cleaning the table when appropriate, paying attention to language and saying good things.

Question 7: How to serve customers well?

First of all, we should form a high-quality service team.

High-quality service needs personnel to complete. Hilton Hotel has a famous saying: "Without Hilton employees, Hilton Hotel is just a building", because it is the excellent service provided by employees that makes Hilton Hotel famous in the world. Some hotels in China have advanced hardware. Four-star hotels have reached the standards of foreign five-star hotels. The presidential suite is luxurious, but the service can't keep up and the software is backward. On the one hand, the backwardness of software is due to the lack of comprehensive quality, education and training of personnel, and another important reason is that consumers do not have high requirements for service providers.

Second, determine and unify the correct customer service concept.

Service products, like other tangible products, also emphasize that products should meet different consumer needs. Consumer demand can be transformed into specific product characteristics and specifications in tangible products, and these product characteristics and specifications are also the basis of product production, product improvement and product marketing. But these specific specifications are like castles in the air for service products. Therefore, service enterprises need to be clear about the essence of "service product" or "service concept".

According to the lawyer's practice rules and service needs, I tend to adopt the service concept of "entrusted by others and caring for others".

Third, provide differentiated services to customers.

We can divide services into basic services, satisfactory services, value-added services and unforgettable services. The service level should be determined according to the cost-benefit ratio, the scope allowed by objective conditions and the expectations of customers.

The so-called basic services, such as customers buying goods at 100 yuan in the supermarket, the buyers and sellers do not owe each other after payment. At this time, the customer's basic material value interests are met, which is the basic service, and the two sides have not left any special impression, just like the shopping parties in the small supermarket on the pedestrian street. Merchants basically don't expect repeat customers.

The so-called satisfactory service means that the merchants who provide services are friendly and let customers get spiritual satisfaction. For example, customers go shopping in the supermarket, and the service staff of the supermarket greet customers with warm, friendly tone and polite attitude. This is a satisfactory service. Satisfied service can leave a deep impression on customers by persisting and avoiding mistakes. It is difficult to pursue the reputation of this service. It's like building a nest in a bird's mouth with mud and destroying it like a casserole under a huge wave. To maintain this service, we must have a long-term mechanism and always be cautious.

The so-called value-added service refers to the value-added service, which can be provided or not, but it can make customers more satisfied and more rewarding after being provided. This kind of service does not conform to the principle of efficiency and needs to save costs.

The so-called unforgettable service is the service that the customer did not expect at all, far exceeding his expectations. Including unforgettable good service and unforgettable poor service. Unforgettable service cannot be the norm, and unforgettable poor service must be eliminated. Just like the post with the worst comment service that lawyer Zhou saw on Baidu. The reputation formed by long-term high-quality service, an unforgettable poor service may be destroyed once.

The level of service should be satisfactory, because high-quality service should not only meet the material needs of customers, but also meet their spiritual needs.

For example:

Lao Wang took a taxi to a hotel, and he got the following services. We need to analyze what types of services should be provided to what types of people in order to achieve the best results, taking into account the feasibility and cost-benefit ratio.

1. Get to the destination safely, quickly and accurately;

When getting on the bus, the driver greeted him politely. "Hello, sir, where are you going?" When he got off the bus, he said, "Please go away and take your belongings with you." He has a very friendly attitude and speaks politely.

3. After parking, the driver gets off to help him put (take out) the trunk, help him open the car door, and provide some newspapers for him to read;

When getting off the bus, Lao Wang accidentally dropped his mobile phone in the car. When he arrived at the hotel, he found that when Lao Wang was upset, the driver actually sent his mobile phone back, which made Lao Wang feel very surprised and moved.

Fourth, higher than satisfaction.

(1) Grasp the needs of customers;

Customers with different industries, different stages of development and different management modes, and even customers with different subjective expectations of managers, pay different attention to legal counsel and have different service levels. To serve customers, we should grasp all aspects of customer needs, especially through the expression of customers, eliminate irrelevant language in the expression, restore exaggerated or reduced content in the expression, and ask or guess the missing content in the expression, so as to understand the real needs of customers.

Besides, as a major ... >>

Question 8: How can we provide the best service? Because there are so many aspects and contents involved, I can only tell you some conceptual things to find an effective service strategy.

What is an effective service strategy? Get customers' approval, get customers' praise. The service strategy should reflect the needs of customers and define the service objectives of enterprises. It is the program for enterprises to guide all service activities. For the top managers of enterprises, they should not only be familiar with the content of service strategy, but also be able to formulate and modify service strategy according to the actual situation of enterprises, and guide and control its implementation. The middle managers of enterprises must also be familiar with the service strategy, and must link the written strategy with the actual work, so that the departments under their jurisdiction can obey the overall interests of the enterprise, so as to better serve the promotion of customer loyalty. Employees from the front line of service are an important part. Only by letting them know and understand these strategies can enterprises really provide value-added services to customers and finally realize the enterprise goal of customer loyalty. In addition, service strategy is also the most direct and effective way for enterprises to let customers know their business philosophy. With the development of commodity economy, customers can buy similar products in many companies, so what they care about is what kind of added value they can get besides products. The service strategy of enterprises is to convey these information to them, meet their needs as much as possible, and take them as the center of integrity. A complete service strategy formulation process should be a circular system that connects internal and external enterprises, top managers and front-line employees. Within the enterprise, the superior personnel have the obligation to convey and explain the service strategy of the enterprise for their subordinates, while the subordinate employees must give timely and accurate feedback; Then, middle and high-level personnel should constantly modify the content of the strategy and improve the implementation method according to the feedback information. Outside the enterprise, customers' information is the most valuable, and front-line service personnel provide valuable basis for the enterprise to revise its service strategy by communicating with customers and listening to opinions.

In fact, any industry can create advantages by serving customers. This kind of service can involve all links from customer purchase to use to value-added services. The smaller the place, the easier it is to highlight the personality of excellent enterprises and the easier it is to leave a deep impression on people.

The service is reflected in the details.

Everything is convenient for customers and everything serves customers. Take the customer's words as an example: under the same conditions, it's all the same who you do business with, and who you choose in the end depends on whose service is in place, even if the price is slightly more expensive. If there is nothing else, we are willing to cooperate with you to design thoughtful service details for our customers. Some small things may not be concerned by customers, and some needs may not even be realized by customers themselves. However, if our employees can understand these needs and meet them, provide more and better "detail services" to the maximum extent, impress customers with sincerity and win their recognition, then the result will inevitably be * * *. Service is embodied in details, and details show the image. This is not just a service job. Doing anything with your heart, a seemingly casual little thing, may also bring unexpected big gains.

Service needs constant innovation.

Service innovation is the inherent requirement of service-oriented enterprises to achieve sustainable development, and it is the key to improve service level and quality and gain competitive advantage. Only through continuous service innovation, creating differences and cultivating loyal customers can the threat of competition be reduced. The fundamental purpose of service innovation is to improve the core competitiveness of enterprises. The competition for services is escalating. The service skills you are proud of today will be learned by others in a few days. Only by continuous innovation can we stand out from the competition.

The innovation of service needs our constant observation in our daily work and needs us to do better on the original basis. The hotel industry is a good example. In order to meet the needs of guests, many hotels rack their brains to pursue service innovation. When the hotel changes its tricks and uses a so-called surprise to satisfy and influence its guests in various forms, psychological and visual fatigue has made guests feel commonplace. Just walk into a star-rated hotel, whether in the lobby or in the room, you can see all kinds of exquisite and rich guest opinions, letters and guest preference records, browse their words, and ask the guests about their hobbies and services in a serious tone without exception. Apart from how many guests the hotel can fill in, over time, the guests have felt tedious, indifferent and even disgusted with this kind of paper, and of course, the effect received is minimal, so these forms have become forms on a larger scale and remained there as a symbol of the hotel's personalized service. Smile is service ... >>

Question 9: How to serve customers well? Close contact with customers, understand their real needs and meet them.

This first point is the most important, implement the details and complete the task.

Doing this well can make customers trust and rely on you.

Let the customer feel your respect for him.

This is superficial, but it is still very important.