5 essays on the job responsibilities of the hotel front desk.

As a member of society, we should have enough knowledge of our posts, make clear our post responsibilities and improve our abilities. The following are the various job responsibilities I have brought to you. Welcome to read the reference. Let's have a look!

Responsibilities of Hotel Front Desk Reception (1)

1. Accept different forms of room reservation such as telephone, fax and internet, input the reservation information into the computer and convey it to relevant departments and posts;

2. Handle the advance orders sent by the sales department or other departments;

3, in a timely manner in accordance with the working standards and procedures for scheduled changes, cancellation and other data processing;

4. Check and verify the reservation information of arriving at the hotel on the same day and the next day, and make preparations for the reservation;

5. Go through the check-in formalities for the guests, arrange rooms, and meet the fair needs of the guests as much as possible.

6, for the guests to change rooms, extra beds and other procedures;

7. Responsible for keeping, making and issuing guest room key cards;

8. Fill in, record and count individual and team registration forms as required;

9, keep the front desk clean and tidy, check whether the required forms, stationery and promotional materials are complete, and report to the front desk foreman;

10, carefully check the guest information entered into the computer by the last shift, and timely and correctly enter the guest information on duty;

1 1. Register, record and send the household registration information of overseas guests as required;

12, conscientiously do a good job in * * * to ensure the continuity of work;

13, assist the cashier at the front desk to do a good job of checking out the guests;

14. Complete other tasks assigned by the manager (Panyu Manager).

Responsibilities of Hotel Front Desk Reception (2)

1. Responsible for the daily management of the front desk, merchandise department and bellboy.

2, responsible for the division of tasks of subordinates.

3. Master the hotel guests, occupancy rate and daily services of subordinates.

4, master the guest reservation, review the day's reservation and timely report to the department manager the reservation arrangements of important groups and guests, as well as the equipment operation of each department. VIP guests and team rooms arriving at the store on the same day should be notified and distributed to relevant departments.

5, check the room condition every day, master the room usage.

6, at any time to deal with the guest's complaints and all kinds of reasonable requirements, to solve problems in the work.

7. Complete other tasks assigned by the department manager.

Responsibilities of Hotel Front Desk Reception (3)

1, check in attendance, check gfd, and work in the best state;

2, responsible for the regional health during the shift;

3. Read the log record carefully and finish the unfinished work of the previous shift;

4. Accept guest complaints, handle them in time and make records, and report to the assistant manager in the lobby;

5. Answer and transfer calls inside and outside the hotel, and provide telephone consultation service;

6. Actively sell hotel rooms, membership cards and other products;

7. Do a good job in the reception of individual guests (teams) at any time, and go through the registration formalities for individual guests (teams) accurately and quickly;

8. Receive and process telephone reservations and input computer information according to operating procedures;

9. Understand the current and recent room conditions, and control the room state when the room is tense;

10, contact the guest according to the state diagram of the computer room, and handle the formalities of late check-out and late check-in for the guest;

1 1, check the room status table every day to ensure the accuracy of the room status;

12, to find out whether there are VIP guests on that day, and to prepare for VIP guests;

13, do a good job of printing and statistics of various reports;

14. Assist the guest to fill in the registration form, check the relevant identity documents and confirm the guest's departure information.

15, understand the customer situation and handle emergencies well;

16, do a good job in finding and keeping the items left by the guests;

17. Seriously complete all the work assigned by the front office assistant and report any problems in time;

18, strictly abide by the principle of confidentiality, and do not disclose guest information to outsiders;

19, accurately print bills and invoices for various charges, and check out guests;

20. Replenish the work reserve in time;

2 1, handle the check-out items and guest luggage access procedures;

22. Provide hotel rental services for guests;

23. Guide guests and answer questions, introduce hotels and cities, and provide services for guests;

24, to assist the security guard to maintain order at the door, timely understanding and feedback the information of the work area;

25, observe the movement of personnel in and out, assist the security guard to do a good job of explosion-proof and anti-theft, master the knowledge of fire control, and take measures according to regulations in case of emergency;

26. Provide appointment consultation service, fax, typing, copying and other services;

27, carefully organize and record the daily consumption of self-service business center;

28, basic maintenance and maintenance department of various equipment, found that the problem report in time;

29, actively participate in all kinds of training, do a good job of unity and cooperation, give play to the initiative and enthusiasm of the work;

30. Carefully hand over petty cash and unfinished work of each shift;

3 1. Complete other tasks assigned by leaders.

Responsibilities of Hotel Front Desk Reception (4)

1. The management of the front desk supervisor should obey, handle the work of the previous day, successfully complete the handover work, and make a good attendance record of the hotel.

2. Master the hotel summary, check whether the equipment can operate normally, check various reports, make records, carefully plan today's work and finish it seriously.

3. The reception work at the front desk of the hotel is also responsible for the delivery of hotel documents, accepting various forms of reservations, making it clear when answering the phone, being friendly and sincere, and letting the other party feel your sincerity.

4. Warm service, patient check-in procedures for guests, and some services such as changing rooms and continuing to live, don't be impatient because of excessive demands from customers.

At the same time, the reception work at the front desk requires the front desk staff to be familiar with all important telephone numbers, be able to transfer every call quickly and timely, and make records.

6. Check the customer information entered into the computer in the last shift, strictly guarantee the confidentiality of customer information, safeguard the interests of customers, and report to the supervisor in time.

7. The reception equipment at the front desk of the hotel should be kept clean and tidy to ensure the smooth progress of the work, and some bonsai plants should also be cleaned to leave a good first impression on the guests.

8. For some customers who have an appointment, contact the appointment immediately. Don't keep customers waiting. You can also take them to the rest area first. Customers who have not made an appointment should also contact immediately for confirmation. Don't keep the guests waiting.

9. In case of theft or other emergencies, notify the relevant departments in time to avoid unnecessary losses and ensure the interests of customers and hotels.

Responsibilities of Hotel Front Desk Reception (5)

1, check gfd and go to work on time according to hotel regulations;

2. Read the log record carefully and complete the unfinished work of the previous shift;

3. Warmly receive guests from all sides and provide good service for guests;

4. When the guests arrive at the store, they should take the initiative to say hello to them;

5. Check in for guests accurately and quickly, and arrange all kinds of rooms reasonably;

6. Accurately grasp the room status and check the room status with the housekeeping department in time;

7, close contact with various departments, do a good job of guest information, information communication;

8. Proficient in business knowledge and operational skills, responsible for consulting and promoting housing, house prices and hotel service facilities;

9. Do a good job in printing and statistics of various reports;

10, can independently arrange individual or team rooms;

1 1. Check the room number of the team on that day and check with the room status;

12. handle the increase and decrease of rooms and house prices flexibly for teams and individual customers;

13, understand the customer situation and do a good job in solving emergencies;

14, carefully complete all the work assigned by the supervisor, and report to the superior in time when problems are found;

15, providing accurate wake-up service for guests;

16, when the bellboy is not on duty, go through the loan formalities;