Work experience of hotel staff in 2020

Hotel work needs to pay attention to personal situation and have some experience in your own work. The following is my "Hotel Staff Experience in 2020" for your reference only. Welcome to reading.

2020 hotel staff working experience (1) Maybe you will say: "I am just an ordinary employee, working in an ordinary position, and all we can do is lead!"

Here I want to say loudly: "You are wrong! In the process of the company's operation and development, although we are just ordinary members in ordinary posts, our practical actions of loving our posts and being dedicated are the cornerstone of the company's development and progress! The hotel work of the company is also a bridge of market economy, which is related to the health and happiness of millions of food consumers and connects people's hearts! "

I. Work aspects

These days, I learned about the hotel's policy, layout construction, division of departments, work distribution, personnel positioning and other natural conditions. The general department is an office function and an important department to contact leaders and employees. I am honored to be a member of this small group. Although it is trivial to collect meal tickets every day, it can reflect the rigorous and advanced management of our hotel. Quality inspection is an indispensable and important guarantee department for any enterprise. As a service industry, quality inspection is the top priority. Both the sanitary condition of the guest rooms and the gfd of the catering staff affect the business development of our hotel. I only knew from the beginning that I now have a pair of eyes that see everything. This is my progress, but also a great harvest. Blackboard newspaper is the window of our hotel's internal publicity. By publishing newspapers, I not only improved my writing level, but also enhanced my language expression ability. During the evaluation process, due to the trust of General Manager Li and the help of Manager Wang, I compiled two evaluation materials. I deeply felt the lack of my language listing skills and logical thinking. First-line service is the most rewarding place. Although hard and nervous, I learned the knowledge of tidying up the room, turning over the bed and how to put it in order to be beautiful. Understand the preferences of experts in the process of welcoming and seeing off, and feedback information in time in order to provide better service. On February 8, 65438, when the evaluation work was coming to an end, it happened that the meeting between supply and demand of college students from three northeastern provinces was held in Harbin, which was the most important thing for our graduates. I've been ready for a long time, but the floor attendant is really busy. I was very moved to see them forget to eat and sleep and work overtime. Although I am a student, I am also a hotel employee, so I didn't attend the job fair. I'm not saying how great I am. But I was moved by such a United, dedicated and pragmatic group. Dedication is selfless, so warmth and passion are fiery, so they shine. This is the wealth and growth capital of the enterprise!

Second, learning experience.

International hotels, as operating places under public institutions, have their unique advantages, and they have become the best in the same industry in terms of management system and development scale. The overall quality of employees has also been affected in the specific atmosphere of the university. Leaders can be far-sighted, consider the interests of employees while exploring external markets, and have the concept of knowing the overall situation and taking care of the overall situation. Although this is a new enterprise, it is also a dynamic and creative enterprise. Every day,

However, the development of things has two sides. As a new enterprise, under the impact of the wave of market competition, it will show its own weaknesses and contradictions. As long as we find a solution to the problem, we can go up a storey still higher. Competition is also the biggest driving force for enterprise development. The key is to master the skills of avoiding competition, enhance the sense of innovation, dare to break the traditional concept, management concept and management innovation, and gradually move closer from market-oriented to people-oriented management mechanism to shape a brand enterprise with unique characteristics.

Honor is only an affirmation of my previous work, and it is the motivation for me to do my essential work well. The next step is a starting point. With new goals and new challenges, there should be new improvements. In the next step, I will be strict with myself with the conditions of excellent employees, diligent in reporting, diligent in learning and diligent in summing up, and contribute to the development of the hotel!

2020 Hotel Staff Work Experience (II) First of all, I am very grateful to xx Hotel for giving me a good learning opportunity and platform, and also thank my colleagues for their help and support. I joined Fu Jia Hotel on April 30th. Although it was not a long time, I really feel that I have learned a lot, been greatly inspired and gained a lot of experience.

Hotel industry is a complex system with many management departments. For newcomers, I think it is the best way to learn quickly. The purpose of going deep into the scene is to effectively control the first-hand information. How the work arranged by the hotel is carried out can only be known by going deep into the scene. For example, analyzing and summarizing other information in time makes the work more targeted and effective, which is also an important embodiment of the implementation, management and inspection of managers. On the contrary, I know little about the situation after the work arrangement, and over time, my business ability will be greatly reduced.

Pay more attention to details. Paying attention to details means paying attention to the quality of customer service. First of all, we must have the ability to find and solve problems. We should carefully observe every point of customers' gestures, smiles, words and deeds, dress and so on, and try to achieve the best service concept, and at the same time correct problems in time when found. Secondly, play a good role as an example, starting from the details of your own requirements, ask to go to the scene and serve the scene. Thirdly, through communication, exchange and improvement, the service concept will be improved, and the personalization and affection of customer service will be constantly reflected in the details, and the service will form the transmission of affection, and the details will be integrated into the bit by bit service, so that guests can truly feel affection, pleasure and surprise, and the details will play a valuable role.

Solve problems quickly. The hotel industry encounters all kinds of problems every day, 365 days a year. Dealing with or solving various problems quickly is the best embodiment of professional ability, communication and coordination ability, sense of responsibility and mission, and also the most direct embodiment of work efficiency in implementation. If the problem is handled quickly, the work efficiency will be high, otherwise, the work efficiency will be low.

Through this short study, I have a deeper understanding of the hotel, truly feel the vitality and charm of the hotel, and realize the obligation and service consciousness as a star hotel employee! In the future work, I will apply the knowledge I have learned to the hotel work flexibly and truly be a satisfied star hotel employee. I firmly believe that, with the joint efforts of all of us, Fu Jia Hotel will surely create more glories!

I have been working in the hotel for 15 days. I really have too many feelings, and I don't know what to say at the moment. I work as a cashier in a hotel, thinking that cashiers should be much better than waiters, but I didn't expect everyone to be unwilling to do it. Not only do they get off work late, but they also have to pay the wrong money or fake money. That's nothing. It is important that whenever the waiter comes to the bar to get something, you should carefully observe whether he has taken it by mistake. Sometimes when busy, the waiter will forget to open the bill, so the pawned things have to pay for themselves. The most exasperating thing is that you will meet some poor quality guests, who will ask you to give them a discount and give them something, saying that it is too expensive to sprinkle water on your food here. Anyway, all you have to do is take less money. If you don't give them a discount, they will refuse to pay. This is actually not bad. What bothers me most is that some officials are even of poor quality. Obviously, they are just a humble little person. I have to say, they are very good. Who doesn't know me here? I go to many restaurants. Sprinkling water here is very expensive. Really, I just don't know you. I must go to more restaurants than you. In fact, I think I am a leader. ! !

After working in the hotel for more than ten days, I also met the government's xx. Once, a guest was an old customer of this restaurant. Which bureau director was this guest? All the old waiters in the hotel know him. Because he often comes to this restaurant, I know something about him. This man is stingy, that is to say, he is stingy. If he invites himself to dinner, he will order some very cheap meals, and sometimes he brings his own drinks. If the government takes money, it will order those good wines and dishes specially, which is nothing. When he leaves, people will want several boxes of good cigarettes. Hehe, doesn't that sound ridiculous? And people in the hospital. According to the old waiter in the hotel, even a little head nurse in the hospital will be very dark, let alone the director. Next to the hotel is the central hospital. Hospital leaders often come to the hotel for dinner. They think they are small leaders and talk crazier than the mayor. Gee, I'm not saying that although I'm nobody, I've met many people older than you. Isn't it the leader of a small hospital in a small city? I really haven't been to Beijing and don't know my official position.

Being a consumer since childhood and a customer in a hotel, I now realize how tired and difficult it is to be a waiter in a store. When customers yell at you, even if it's the customer's fault, you should smile. This is really a challenge for me.

Do you know that I have been working in the hotel for a month? I have been "experiencing" the life of working people every day for this month. Like the poor living at the bottom of society, I have been doing the work of "serving tea and delivering water" for the people.

For this job, there is really a lot of helplessness when looking for it. After all, I am also a college graduate, but I am fooled by fate. I can do such a job as long as I have a secondary school education.

There's nothing I can do. Since I was expelled from that pharmaceutical factory, I have been idle at home for more than a month and have been looking for it. However, due to interview skills and communication, every application for an interview failed. My parents are also worried about me, especially my mother. The phrase "stay at home for a month and earn less money for a month" always echoes in my ears. Every time I think of this sentence, I feel it is a sin to stay at home. So there was no way. There were so many setbacks in the interview that I had to lower my requirements for job hunting, and then I found my current hotel job on xx. The monthly salary 1800 is almost close to the minimum working standard in Shanghai.

I have been doing this job for a month now, and my salary has not been paid yet. I won't get it until the end of the month. Alas ~ ~ ~ During the period, many friends and relatives heard that I worked in a hotel, and they were all very opposed, because how can a college student do the work that a person with a technical secondary school education can do? ! I remember when I first entered the hotel, I was a little surprised to hear that I was a college graduate. He said that my job is only transitional, and I should be able to find something better with your education.

Yes, I know, and I also understand that my present job is really transitional, which is an emergency measure on my way to find a job, because I don't want to be told by my mother that "staying at home for a month will make less money for a month", so I will always say that I am really tired.

My relatives and friends around me have been paying attention to me and trying to find a way, especially Shi Yue's mother, who has been paying attention to my work in the neighborhood Committee, and that Xiaoding sister, who always informs me of any recruitment information as soon as possible. I want to thank them sincerely here!

Give me some time, give me some understanding! I believe I will change next year!

The experience of hotel employees in 2020 (3) 10 has just passed. Looking back on the work of the room trainee foreman for more than a month, it is like a symphony, with ups and downs and various notes. But through this more than a month's work, there are gains and growth. As a grass-roots manager, there are still many places to learn. The head waiter is not only making rounds in imagination, but also has a lot to do.

1, room hygiene, floor foreman is the key person to ensure the quality of room hygiene, and is the last link to control the quality of room products, which has a direct impact.

Quality of service to guests. Through more than a month's work practice, I have basically mastered the inspection standards of guest room hygiene, and I can also independently control the overall quality of a room. However, there are still shortcomings, and there are still cases where supervisors and departments are not in place. Through analysis, the overall control of room hygiene is not in place, and the inspection is limited to individual places, lacking overall control. The hygienic quality standard is not high enough, and there are still some neglected places in the inspection. However, through the health inspection during this period, I realized that the foreman's inspection is only to supervise the work of changing channels, and it is more important for employees to clean the room. Therefore, in the next work, I will pay more attention to the cleanliness of the room by employees, improve the hygiene standards of employees, and ensure the first pass of room hygiene.

2. In terms of management, it is no exaggeration to say that "the foreman is a person caught in the cracks". He should be responsible to the superior supervisor, to the subordinate employees and play a leading role. Dealing with the relationship with superiors, peers and subordinates in the work requires more practice and personal experience. In this more than a month, I have basically done very little in this regard, and there is still a lot to go. This aspect will be the place I need to learn most in my future work, not only through books, but also through learning from leaders and colleagues to make up for my shortcomings in this area.

3. In terms of communication, because I worked in Building 5 before, I didn't have much contact with the employees in Building 8 and didn't know much about it. Now when you come to work with them in Building 8, you must get to know each other and establish a good working atmosphere. So this month, I strengthened communication with everyone and got to know every employee to some extent. However, due to the large number of employees, large age span and different personalities in Building 8, it is still quite difficult. I'm also trying to communicate with you. Let yourself integrate into this big team as soon as possible.

4. Communicate with guests. After becoming a foreman, the method and mentality of communicating with guests at reception are different from before. No longer just communicate with the guests, then hand them over to the foreman. Now, we should be independent, figure out the best way to deal with guests' dissatisfaction and questions, and take the lead in maintaining the image and interests of the hotel in front of employees. In the past month, I tried to communicate with the guests in charge of the floor every day, from the simplest inquiry about the hotel to the settlement of claims and complaints against the guests. At first, I found it difficult. I didn't know how to speak. I slowly put my heart down to feel the joy of communicating with my guests.

The foreman's work is very complicated and complicated. Through this month's practice, it really doesn't feel so easy, but with the help of director Chen and other shift leaders, I have gradually sorted out some clues. I believe that in the next two months, I will work harder to get everyone to recognize my work.