Traditional Culture Encyclopedia - Hotel franchise - What eight items should be paid attention to when receiving a meeting team for dinner?
What eight items should be paid attention to when receiving a meeting team for dinner?
1, please pay attention to all the staff in the lobby and give a warm welcome! 2. For the convenience of tourists, the front office should pay attention to the preparation of tourist traffic maps and other related tourist materials. At the same time, receptionists and inquirers should be familiar with hotels, travel agencies, scenic spots and tourist traffic in Hanzhong, as well as hospitals, pharmacies, bookstores, snack night markets, local specialty shops, supermarkets, post offices, bank savings offices, ATMs, Internet cafes, bus stations and so on near hotels. 3. Luggage service: Domestic tourists have less luggage and usually arrive at the store with the car. Pay attention to providing luggage service for individual travelers with more luggage; Foreign guests (foreign tourists and compatriots from Hong Kong, Macao and Taiwan) have a lot of luggage. Generally speaking, luggage comes first, and guests come last. There is the guest's name or room number on the luggage. Pay attention to send the luggage into the room or get on the bus. 4. Generally book in advance, pay attention to making a room card in advance, so that the team leader and the whole escort can share the room. Pay attention to the use of room cards. Pay attention to provide the tour guide with a list of team room numbers. Pay attention to collect the room rate and room card deposit according to the agreement with the travel agency. 5. Pay attention to contact the ground agency to determine the arrival and departure time of the team, the number of people, the name and contact number of the tour guide, and whether the paid items in the room are changed. 6. When arranging the rooms of tour groups, the principle of relatively centralized room arrangement should be adopted, and the rooms should be arranged on the same floor or similar floors as far as possible. 7. Pay attention to determining the morning call time with the tour guide. 8. Pay attention to the location of breakfast and determine the time for breakfast.
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