What is the specific work of the front desk reception?

1. Obey the work arrangement of the reception manager and director.

2. Special circumstances must be reported to the superior.

3. Accept any work assigned by the boss at any time.

4. Do a good job of collecting and filing guest information, and check the relevant information.

5. Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.

Provide inquiry service, but remember not to tell others the guest information casually.

7. Promote the facilities and services of guest rooms and hotels.

8. Attend the reception staff's regular meeting, solve problems in time, and carry forward the sense of ownership and responsibility.

The reception of extended information front desk is also called "administrative front desk", which corresponds to "administrative background" and belongs to the jurisdiction of the company's administrative department. It is one of the typical positions of modern enterprises, belongs to the facade of the company facing the outside of the company, represents the image of the company, and must have a good image and temperament. Because the post needs to be on-the-job and cannot be off-the-job, there should be at least 2 posts.

Usually mainly responsible for customer visit registration, telephone transfer and other affairs, welcoming guests, judging guests' intentions, handling relevant procedures, answering phones and returning visits to frequently asked questions.

Requirements:

1. Have a good professional image and temperament, and know basic reception etiquette;

2. Fluent standard of Mandarin, strong language expression ability and strong sense of confidentiality;

3. Familiar with administrative and office management related workflow, good communication, coordination and organizational skills;

4. Skilled use of office automation equipment and office software;

5. The voice is soft and kind.

6. Be good at dealing with emergencies (except for the disabled).

7. There is no distinction between men and women at the front desk reception itself, but because of her temperament, women are more suitable than men.

References:

Baidu encyclopedia-front desk reception