What does the hotel front desk mainly do? If you know anything, tell me, the more detailed the better. Thank you.

Would you like to be the front desk of an express hotel or a star hotel?

If it is a star-rated hotel. There are reservations department, receptionist and cashier at the front desk. Everyone has his own specific job.

If it is an express hotel, the front desk is relatively cumbersome. Help guests handle the check-in reception call. Book at home. Rent small commodities, wake up and check out. Bookkeeping and suspense services. Luggage storage. The bill collection service and general working hours at the front desk of the hotel are now closed at night. I had a long rest from 12. Girls' skin is not very good.

Give you a job as a receptionist, I hope it will help you.

[Work content]:

1. Go through the check-in procedures for individual guests, team members and conference guests, and issue recycled room cards and magnetic card keys.

2. Accurately grasp and understand the room status, price and other information at any time, and actively and effectively promote rooms and services.

3. Responsible for changing rooms.

4. Keep the information of the guests entering the store.

5. Do a good job of sending and receiving faxes and confirming reservations.

6. Provide guest message service according to the prescribed procedures.

7. Responsible for the check-out procedures of the guests.

8. Introduce and recommend the membership card to the guests, and expand the customer network.

9. Be familiar with the on-duty booking at any time, and be responsible for the individual booking service (telephone, door-to-door, network and agreement).

10. Be responsible for the interpretation of hotel telephone service and promotion price.

1 1. In-house guests provide various business services.

12. Provide safe deposit box service for guests.

13. Provide goods rental service for in-house guests.

14. Provide luggage and articles storage service for in-house guests.

15. Receive inquiries from guests correctly and effectively, and provide various information such as hotel service facilities, transportation inside and outside the city, tourist attractions, entertainment and shopping.

16. Responsible for the sanitation and cleaning of the front desk and the maintenance of equipment and facilities.

17. Provide wake-up service for hotel guests.

18. Be responsible for the sales and service of small commodities in the hotel, and make a handover inventory.

19. Patiently accept the guest's complaints and reflect the guest's opinions and requirements to the superior in time.

20. Be responsible for providing telephone calls and visitors' consultation, and handling the visitor registration procedures. Don't disclose the information of hotel guests easily.

2 1. Do a good job in handling the compensation for the damage of hotel articles by guests and report to the superior supervisor.

22. Do a good job in the registration, storage and return of items left by guests.

23. Responsible for making the daily business report of the hotel.

24. Do a good job in succession.

25. Actively participate in various training activities organized by hotels and companies.

26. Responsible for providing door opening service according to the prescribed procedures.

27. Carry out dunning work according to regulations.

28. Be responsible for the custody of magnetic card keys, and do a good job of receiving, sending and keeping guest room keys.

29. Check the room status and room account according to the prescribed procedures, and correct the differences in time.

30. Do a good job in receiving, registering and sending laundry services.

3 1. Be responsible for the maintenance of hotel service facilities and report to the engineering personnel in time.

32. According to the standard, input the guest information into the computer in time and accurately, and transmit the information of foreign guests.

33. Be familiar with the hotel's relevant safety regulations, monitor suspicious guests, and report any problems in time.

34. Do a good job in cooperation between employees and complete other tasks assigned by superiors.