Business reception etiquette knowledge

Business reception etiquette knowledge

Business reception etiquette knowledge, etiquette reception represents the facade of a company, etiquette is in a very important position in business reception. The success of the reception depends on whether the training with your own etiquette knowledge is clear and in place. So what is the knowledge of business reception etiquette? Let's have a look.

Business reception etiquette knowledge 1 The secret of successful business reception lies in being careful and taking care of every guest's preferences, and they will be delighted by your concern. Meet guests and treat old and new friends warmly. Enhance the company's image in business reception, emphasize the company's tasks, but do it tactfully and beautifully.

Introduction gesture: fingers together, palms up, pointing to the introduced person.

Introduction order: first introduce the humble to the distinguished. Introduce the man to the woman first; Young people give to the elderly; Colleagues in our own company give them to colleagues in other companies; First, introduce those with low positions to those with high positions; Company colleagues to customers; Non-official personnel to official personnel; Domestic colleagues to foreign colleagues; If there are people around, introduce the one on the right first, and then the one on the left.

When shaking hands, take a step away from each other, lean forward slightly, stand at attention with your feet, extend your right hand, put your four fingers together, cross the tiger's mouth, open your thumb and slide down, and shake hands with the recipient.

Holding the other person's hand with the palm down shows a strong desire for dominance and tells others silently that he is in an advantageous position at this time. Try to avoid this rude handshake. On the contrary, shaking hands with palms inward shows a person's humility and respect. The equal and natural handshake gesture is that the palms of both hands are vertical. This is the most common and safest way to shake hands.

It is impolite to shake hands with gloves on. People take off their gloves and hats before shaking hands. Ladies can make exceptions. Of course, you can take it off in the cold outdoors. For example, when both parties wear gloves and hats, they should generally say "I'm sorry" first. When shaking hands, the two sides look at each other, smile, greet and exchange greetings. Don't look at the third person or appear absent-minded.

Except that people who are very close can hold hands together for a long time, it is usually enough to hold hands two or three times. Don't push too hard, but it's impolite to use your fingertips casually. Generally, the time should be controlled within three to five seconds. If you want to show your sincerity and enthusiasm, you can also shake hands for a long time and shake them up and down a few times.

When shaking hands, the hands are separated as soon as they touch, and the time is too short. It seems to be going through the motions, and it seems to be watching out for each other. And the time is too long, especially holding the hand of the opposite sex for a long time or meeting for the first time, which seems a bit hypocritical and even suspected of "trying to take advantage".

Between the elders and the younger generation, after the elders reach out, the younger generation can reach out and shake hands, and between the superiors and the subordinates, after the superiors reach out, the subordinates can hold hands; Between men and women, after the woman reaches out, the man can reach out and shake hands; Of course, if the man is an elder, follow the above method.

If you need to shake hands with many people, you should pay attention to the order of shaking hands, from pecking to pecking, that is, elders first, junior first, teachers first, students first, ladies first, unmarried first and superiors first.

If there are many people communicating, you can just shake hands with a few close people, nod to others, or bow slightly. In order to avoid embarrassing scenes, before you take the initiative to shake hands with someone, you should think about whether you are being accepted by the other party. If you have noticed that the other person has no intention of shaking hands, just nod or bow slightly.

On formal occasions, the order of reaching out when shaking hands mainly depends on position and identity. In social and leisure occasions, it mainly depends on age, gender and marriage.

When receiving guests, this problem becomes special: when the guests arrive, the host should first reach out and shake hands with them. When guests leave, they should first reach out and shake hands with their hosts. The former means "goodbye" and the latter means "goodbye". This order is reversed and easily misunderstood.

It should be emphasized that the order of the above handshakes need not be demanding everywhere. If you are a respected person or an elder or a superior. When people with low status, young people or subordinates reach out first, the most appropriate way is to reach out and cooperate immediately. And don't ignore it and let the other party make a fool of themselves on the spot.

When shaking hands, you might as well say some greetings. You can hold the other person's hand in a direct and positive tone, and hold the other person's hand when strengthening important words to enhance the other person's impression of you.

There are also exquisite occasions for shaking hands. You should shake hands in the following situations, such as: meeting a long-lost acquaintance; Say goodbye to people you know on more formal occasions; When welcoming or sending away guests in social occasions where I am the host; When you visit others and say goodbye; When introducing to people you don't know; In social occasions, when I accidentally meet my relatives, friends or boss; When others give you some support, encouragement or help; When expressing gratitude, congratulations and congratulations; When expressing understanding, support and affirmation to others; When learning that others are sick, lovelorn, unemployed, demoted or suffer other setbacks; When giving gifts or prizes to others. Usually, all the situations listed above are suitable for shaking hands.

Finally, talk about the eight taboos of shaking hands: don't shake hands with your left hand, especially when dealing with Arabs and Indians, because in their view, your left hand is unclean; When dealing with Christians, it is very unlucky to avoid the cross between their hands when shaking hands, similar to the cross. Don't wear gloves or sunglasses when shaking hands. In social situations, only women can shake hands with gauze gloves. Don't put your other hand in your pocket or shake hands with something; Don't shake hands with a straight face, say nothing or make a long speech, grovel and be too polite; When shaking hands, don't just hold each other's fingertips, as if to keep your distance from each other. The correct way is to hold it in the palm of your hand. Do this even for the opposite sex; Don't pull the other person's hand, push it, or shake it up and down; Don't refuse to shake hands with others Even if you have hand disease or sweaty and dirty, say "I'm sorry, my hands are inconvenient now". So as not to cause unnecessary misunderstanding.

If you are sitting, try to get up and accept the business card handed over by the other party; Those with lower qualifications take the lead in handing out personal business cards with their right hands; When visiting other places, after being introduced by the boss, hand out the business card; When accepting a business card, you should pick it up with both hands and determine your name and position; After accepting a business card, it should not be placed on the table; Always check your wallet and don't hand out dirty or wrinkled business cards; Put the business card holder or wallet in the inner pocket of the suit to avoid taking it out of the pocket at the back of the trousers; Try to avoid writing irrelevant things on each other's business cards; Don't play with each other's business cards unconsciously; Don't hand in your business card first when the boss is around. You can't hand in your business card until the boss hands it in.

The receptionist should have correct guiding methods and postures to guide the guests to their destinations.

1. Guidance method in corridor. Before the second or third step of the guest, the receptionist should cooperate with the pace and let the guest go in.

2, the guidance method in the stairs. When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind. If you go downstairs, the receptionist should walk in front and the guests should walk behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests.

3. Guidance method in elevator. When guiding the guests to take the elevator, the receptionist first enters the elevator, closes the elevator door after the guests enter, and when they arrive, the receptionist presses the "on" button to let the guests get out of the elevator first.

4. Guidance methods in the living room. When the guest enters the living room, the receptionist signals him to sit down with his hand, and only nods to leave after seeing the guest sit down. If the guest takes the wrong seat, please ask the guest to change (usually the next seat is on the side near the door).

(1) car

1, car seat, if there is a driver driving, the right side of the back row comes first, followed by the left side, the middle seat again, the front seat is on the right side, and the middle of the front row is the last seat.

2. If the owner drives himself, the right side of the driver's seat should be the first, followed by the right side of the back row, and then the left side, and the middle seat in the back row is the last seat, so it is not appropriate to arrange the guests in the middle seat in the front row.

When the host and his wife are driving, the host and his wife are sitting in the front seat, and the guest and his wife are sitting in the back seat. A man should serve his wife. It is advisable to open the car door first and let her get on the bus, and then get on the bus by herself.

4. If the host and wife are in the car of friends and wives, invite friends to sit in the front seat and friends' wives to sit in the back seat, or let friends and wives sit in the front seat.

The host drives his own car, and there is only one passenger, so he should sit next to the host. If there are many people sitting together, after the guests sitting in the front seat get off, the guests sitting in the back should sit in the front seat instead, which is the most negligent etiquette.

6. When the lady gets on the bus, don't step in first or climb in. You need to stand on the edge of the seat, lower your body and let your hips sit on the seat, then put your legs together and your knees together in the car.

(2) Jeeps

Whether the owner or the driver drives a jeep, they should respect the right seat in the front row, followed by the right seat in the back row, and the left seat in the back row is the last seat. When getting on the bus, the one with the lowest ranking in the back gets on the bus first, and the one in the front row gets on the bus later. When getting off the bus, the guests in the front row get off first, and then the guests in the back row get off.

(3) station wagon

When we receive group guests, we often use a station wagon to pick them up. The station wagon is the first row behind the driver's seat, that is, the front row, and the back row becomes smaller in turn. The rank of each row of seats decreases from right to left.

Business reception etiquette knowledge 2 outdoor reception etiquette

1, reception preparation

For foreign and foreign guests who come to visit, negotiate business and attend meetings, they should first know the trains and flights that the other party has arrived, and arrange for people with the same identity and position as the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should politely explain to the guests.

2. Timely reception

When the host goes to the station or airport to meet the guests, he should arrive ahead of time and wait for the arrival of the guests. He must never be late and keep the guests waiting. Guests will be very happy when they see someone coming to meet them. If they come late, they will definitely leave a shadow in their hearts. No matter how they explain afterwards, they can't erase this impression of dereliction of duty and lack of credibility.

3. Reception etiquette

After receiving guests, first of all, we should greet "Have a hard trip", "Welcome to our beautiful city" and "Welcome to our company" and so on. Then introduce yourself to each other. If you have a business card, you can send it to the other party. Pay attention to the etiquette of sending business cards:

When exchanging business cards with elders and respected people, hand them in with both hands, lean forward slightly and say "please take care". When you want to get the other person's business card, you can say in a pleading tone, "If it's convenient for you, can you leave me a business card?"

As a business card receiver, after receiving the business card with both hands, you should read it carefully, never put it in your pocket without reading it, and never throw it on the table.

4, the arrangement of transportation

When welcoming guests, you should prepare transportation for them in advance. Don't wait until the guests arrive to prepare the transportation in a hurry, which will delay the guests' waiting.

5. Schedule

The host should prepare the accommodation for the guests in advance, help the guests to go through all the formalities and lead them into the room, at the same time introduce the services and facilities of the accommodation to the guests, give the plans and schedules of the activities to the guests, and give the prepared maps or tourist maps, places of interest and other introduction materials to the guests.

After sending the guest to the residence, the host should not leave immediately, but should stay with the guest for a short time and have a warm conversation. The content of the conversation should satisfy the guests, such as background materials, local customs, characteristic natural landscapes, specialties, prices, etc. Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When breaking up, tell the guests the time, place and way of next contact.

Indoor reception etiquette

In the "indoor" reception, we should mainly pay attention to the following points.

1. When the person in charge the guest is looking for is not available, it is necessary to clearly tell the other party where the person in charge has gone and when to return to the company. Please leave your phone number and address, and make it clear whether the guests will come to the company again or our responsible person will go to another company.

When the guests arrive, for various reasons, our responsible person can't meet them immediately. We should explain to the guests the reason and time of waiting. If guests are willing to wait, they should be provided with drinks and magazines, and if possible, they should change drinks from time to time.

3. The receptionist should have correct guiding methods and postures to guide the guests to their destination.

Corridor guidance method: the receptionist should coordinate the steps before the guests take two or three steps to let them go in.

Guidance method in stairs: When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind. If you go downstairs, the receptionist should walk in front and the guests should walk behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests.

Guide in the elevator: when guiding the guests to take the elevator, the receptionist first enters the elevator, closes the elevator door after the guests enter, and when they arrive, the receptionist presses the "open door" button to let the guests get out of the elevator first.

Living room guidance method: when the guest enters the living room, the receptionist signals with her hand and asks the guest to sit down. After seeing the guests sit down, you can nod and leave. If the guest takes the wrong seat, please ask the guest to change (usually the next seat is on the side near the door).

4. Serve tea sincerely. People in China are used to entertaining guests with tea. Pay special attention to tea sets when entertaining distinguished guests. There are many rules for pouring tea, and there are many rules for handing tea.