Traditional Culture Encyclopedia - Hotel franchise - Who is older, the hotel lobby manager or the front office manager?
Who is older, the hotel lobby manager or the front office manager?
Qoh? JD ò XF√ √濻 "A☆C 3 Hall Manager's responsibilities. Welcome V.I.P guest J on behalf of the hotel, handle major events and G record special guests and noteworthy matters; 0. Greet and lead the distinguished guests to the designated room and introduce the room facilities. And hotel conditions; 4. Make the departure record of V.2.P guest G, and implement every K detail of VIP reception; 2. Decide whether to accept the guest's air ticket, handle the guest's check-out problem and other consultations, and handle it according to the relevant regulations and authorization of the hotel; "4. Record and handle the work of changing locks and keys; 4. Handle N rooms with errors between S and H reported by housekeeping department, and lock the rooms in person; 4. Handle the complaint of guest D and solve the problem correctly according to guest Z's heart 5; 7. Understand the trend of room states Z and L after 6 o'clock on the day of P solution, and try to participate in O front desk work W; 6. Check the inside and outside of the hotel to ensure the normal operation of various functions, and eliminate the preventable shortcomings during Q; 50. When talking with guests, you can introduce the hotel facilities appropriately; . 13. Keep close contact with F Security Department and J Reception, get information and report "accidents" and "patients"; 86. Check the alarm room with M security Z and U worker L process department D C;; 45. Cooperate with member A of G Finance Department to recover the debts owed by guest D who is still staying in the hotel; 12. In case of emergency, correct instructions must be given. 12. If there is a dangerous accident, make a decisive decision and evacuate the guests if necessary. 4 1. Arrange for 4 sick or accident guests to be sent to the hospital; 04. The handler responsible for the loss and discovery of valuables P; 62. Five maintenance projects within the scope of the Golden U Pavilion, and urge relevant departments to carry out B and I maintenance in time; 43.6. Do a good job in fire prevention and security of this group; 80. Reflect the performance of employee B and the opinions of guest P to the leader for 1; 7 1.Y insists on recording T's incident and J's complaint handling in the duty book every day, and reports to the manager of J Department in the front hall; 6 1. Complete other tasks assigned by the leaders. Responsibilities of the front desk supervisor. Assist the manager of the front desk department to do a good job of 6-day reception, preside over the overall work of the front desk shift, and create a good working atmosphere; 4. Attend the supervisor's regular meeting, learn about the ideological trends of employee D for n times and report to the department manager Q, and inspect and supervise the appearance, organizational discipline, polite language and work efficiency of employee B in this department; 5. Be responsible for preparing the V-job T list of employees, reasonably arranging the subordinate W-job X-job, managing and distributing all kinds of consumables used by department B, strictly controlling the cost, and conveying the instructions of the superior U-level when Q-job 2; 1. Grasp the reservation situation of 0 and the guest situation of S on that day, and sell the instant room to the maximum according to the guest list from Q to O on that day; 7. Check the safety and fire control work of M in this department, and arrange the reception of N as an important guest and the implementation and inspection of important information; 5. Supervise the escort service, implement the service procedures and supervise the inquiry service to meet the reasonable requirements of guest F; 5. Participate in the T- work of E-receptionist in the front office of I, effectively solve the complaints of guest P and the related problems of this department I, and do a good job of coordination and Z- contact with Q-related department R; 0. Make and organize the implementation of two training plans, and correctly evaluate G's work under S, which is p record 1 working day; 5. Be responsible for the assessment of subordinate employee K; 10. Keep close relationship with the assistant manager and cashier in Hall N.
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