Traditional Culture Encyclopedia - Hotel franchise - What is the content of hotel resource management?
What is the content of hotel resource management?
Reflect the overall quality of the hotel through the service of waiters. Therefore, service personnel should be clear about their scope of responsibilities, service procedures, service quality standards, service skills and theoretical knowledge according to the post responsibility system, and be responsible to the supervisor (foreman).
2. Supervisory layer.
The supervisor (foreman) is mainly responsible for arranging the daily work, supervising the service of the waiters in his team and checking whether their services meet the service quality standards of the hotel at any time.
The foreman should personally participate in the service work, be the organizer and commander of the service site, be the facade of the hotel's good image and be a hard indicator to establish the hotel's image.
3. Department management.
The department manager is mainly responsible for the division of labor, leadership, command and supervision of the personnel in this department. At the same time, it is also responsible for formulating the work plan of the department, reporting the work of the department to the next higher level, and determining the business policy and service standard of the department in order to obtain the greatest economic benefits.
As a department manager, you should not only have the ability to organize and manage training, but also be familiar with the service standards and processes of the department, as well as have practical work experience and certain service skills. The department manager is responsible to the general manager.
4, the general manager decision-making level.
The general manager of the hotel is mainly responsible for formulating the business policy of the enterprise, identifying and finding the tourist market and development of the hotel, and needs unified management principles to maintain the operation of the hotel.
- Previous article:How to contact manual service on Ctrip
- Next article:Secret Space Wisdom Apartment (Jingjiang Taihe Wuyue Plaza Store) Detailed Location
- Related articles
- What's the shortest way from Tangshan Normal University Road Campus to Hongning Express Hotel Hongyan Road Branch?
- Can I go to Hong Kong with the Hong Kong and Macao Pass? I am in Dongguan. How can I take a bus?
- Are there any cheap and clean hotels around Shandong University of Finance? I'm going to take an exam. Please provide!
- How far is Shanghai a8 Hotel (Qibao Store) from the Bund of Happy Valley Ocean Park? How to get there?
- Two persons with abnormal nucleic acid test results in Jiangyan District, Taizhou City + case trajectory
- I want to know: How to get to Tai 'an xintai city Coal Industry Bureau from Xinwen Sub-branch of China Construction Bank?
- How far is Shijiazhuang Jinghua Hotel from Zhonghua Street?
- What floor is Foshan Master Boxing Hall on?
- Is there a hotel near Sanyuanli Street Chinese Medicine Hospital?
- Tencent's mobile game accelerator was used to detect the hotel camera, which showed that suspicious cameras were found, but the scanning did not. What's going on here?