How should hotels provide quality service —— Eight ways for hotels to provide quality service

Green, environmental protection, clean green, environmental protection and cleanliness are the basic emotional requirements put forward by Chinese and foreign guests for any hotel and guesthouse. If the hotel can't even meet this demand, cultivating loyal customers can only be empty talk. While traveling, shopping and traveling, 98.5% of the guests want to stay by themselves. Our hotel has an excellent geographical location, convenient transportation, beautiful surrounding environment and good public security, and is close to the bustling business district of the city. Travel, shopping, sightseeing, medical treatment, deposit and withdrawal, and visiting relatives and friends are all very convenient. In a word, guests' emotional needs for the hotel are complicated. Hotels should not only meet the emotional service needs of many guests, but also meet their personalized psychological needs, so as to feel at home and be customer-oriented. Smile, Greetings and Politeness Every guest who enters the hotel hopes to see the friendly smile, warm and sincere greetings and polite manners of the service staff when he steps into the hotel gate. This is the first impression left by the hotel, and it is also the first feeling and emotional need for guests to be respected.