If you are a waiter and meet guests who spit, smoke and litter, what should you do?

Question guest 1: rude guest behavior: this kind of person has a bad temper and often curses, but he doesn't violate many rules, but he goes too far. Countermeasures: ① Try to tolerate it, analyze the possible reasons for its rudeness, and try to do every job well to make it enjoyable during its stay in the hotel. (2) If you violate the hotel regulations or affect other guests, you should patiently persuade and restrain your emotions. (3) If you don't stop advising, you should exercise reasonable restraint and ask them to leave if necessary, so as not to destroy the harmonious atmosphere of the hotel. Question guest 2: Complaining about guest performance: This kind of person is always complaining, as if staying in a hotel is to find fault. He complains about this and that, no matter what you do, it's hard to satisfy him. Countermeasures: ① First of all, be patient, put yourself in the other person's shoes and think about whether his "complaint" is reasonable. Regardless of the attitude of the hotel, we should pay attention to its correct opinions and requirements and give them satisfaction as soon as possible. ③ For the problems that are difficult to solve, we should explain patiently or adopt some flexible methods to solve them. Problem Guest 3: Behavior of unruly guests: Very few "guests" put forward some excessive or unreasonable demands to the hotel for a certain purpose, deliberately finding fault, making things difficult, making trouble, and even resorting to extortion. Countermeasures: ① Think calmly in advance and learn to be good at identifying false "gods". (2) Still serve them thoughtfully, remain vigilant and don't let them find fault. (3) Make legal preparations and call the police in time when necessary. Question guest 4: picky guest performance: this kind of person likes to compare your shortcomings with other hotels, and even some opinions are unrealistic and demanding; Some people are out of vanity. No matter how good the food or service is, he will "find a bone in an egg". Countermeasures: ① Don't argue with them, keep smiling and thank them for their advice. Don't be resigned, let the guest get the upper hand and give him a proper hug when necessary. This is one of the ways to make him happy. (3) Thank you sincerely for your correct comments or suggestions.