What are the hotel's dual-quality services?

Hotels must win the satisfaction of their guests with double high-quality services, that is, "high-quality functional services and high-quality psychological services". This requires service personnel to be able to do things and treat people. Being able to do things is to solve practical problems for guests quickly and satisfactorily, and being able to treat people is to make guests feel relaxed, kind and proud in their own communication. The former only provides high-quality functional services for guests, while the latter provides high-quality psychological services for guests.