What are the important links in hotel room management?

The important links of hotel room management are:

First, improve management processes, systems and standards.

Second, a good training system, combined with practice to do more case analysis.

Third, service is the most important link, and the ultimate goal of the work is to make every effort to make every guest feel warm and comfortable, pleasantly surprised and moved.

Four. Hygienic quality: Hygienic quality is the foundation, and the daily three-level inspection is carried out in an orderly manner, and the white glove inspection is strictly implemented to encourage employees to strive for inspection-free floors.

Verb (abbreviation of verb) facilities and equipment: the maintenance of facilities and equipment directly affects the guests' feelings about the guest room, as long as the facilities provided must be intact, exquisite, practical and convenient.

Intransitive verb-guest history file: the establishment of guest history file is very simple, and the key lies in its implementation. Whether guests can check in or spend time on meals and entertainment is a key link. In fact, there is no shortcut to room management. Only by doing a good job of basic+personalized service and paying attention to the feelings of guests can we establish a good reputation and win the market.