Traditional Culture Encyclopedia - Hotel franchise - What departments should the hotel set up?
What departments should the hotel set up?
Understand the hotel department settings, and the problems during your stay will be solved. No matter what level of hotel, most hotels in the world have the following departments to provide services for tourists: front office: generally located in the lobby on the first floor of the hotel, providing tourists with a series of services such as reservation, check-in, consultation, luggage storage and transportation. You can ask the front desk staff any questions you encounter during your trip. In addition, the front desk of the hotel can also provide you with agency services such as morning call and car booking. Housekeeping: The comfort of your trip is closely related to the services provided by housekeeping. Mainly manifested in the cleanliness and hygiene of your room, complete supplies, complete facilities and so on. In addition, your requirements for hot water, ice cubes, laundry and ironing are also completed by this department for you. Catering Department: Most hotels have two or more restaurants, cafes and bars to provide catering services for you. Because the hotel pays attention to the quality of service, its price is also relatively expensive. Security department: responsible for the safety of hotel guests. In case of illegal car smuggling, forced sales, foreign exchange, theft, etc. , you can ask the front desk and security personnel for help. Recreation Department: It can be divided into the following parts: gym, equipment fitness, ball fitness, swimming, sauna and massage. Entertainment karaoke, dance halls, performances, etc. Beauty salons provide makeup, massage, hairdressing, hair dyeing and other services. Medical service: Generally, high-star hotels have infirmary. However, we only deal with common minor illnesses and injuries for guests, and will be responsible for contacting the nearest big medical hospital for treatment if it is serious or inaccurate.
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